I tried the 7 day trial and signed up late one night (early am my time zone). Due to time zone difference, I missed the rebill cutoff by a few hours as my 7 days was one day off from their 7 days. I was billed for TWO subscriptions, $79 for 5 images/day & another $79 for 5 videos/day. I explained the timing issue to Customer Service & all I could get was repeated regurgitations of their legal policies. So now I'm stuck paying $158 for images & videos that offer me nothing that I didn't already have in other subscription services. (The video options are especially limited & blah). I have subscriptions with Depositphotos & yayimages - both of which offer similar material at a fraction of the price & offer lots of deal prices so check the web. Do yourself a big favor and stay away from big stock. There are much better options at a fraction of the price. Lesson learned - price $158!
Review by Vijayamala3 months ago
I signed up for images hence name "big stock photos". I email to cancel after on the last day of my 5 day trial. you get 5 images a day over the days days and I downloaded only 5 out the 25 as the images are not sufficient to what i need. then i see they ignored my cancellation email charged mw twice for the subscription and now say i also signed up for videos when i didn't. they are now refusing to offer me a refund even though i have not used any more images and no video images which i didn't even know I had. My advice dont use this company they are poor.
Would have an image but they didnt send a email to confirm purchase (again another reason dont use.)
Review by Tynan Kafourou7 months ago
My friend once signed up to use Big Stock Photo but he didn't have a credit card, so he used mine. He recommended I try it. I then filled in my information to try the 7 day free trial but it said I had used the trial before. I presumed this was because my credit card had been used by my friend. I therefore entered in my information again with a new credit card. I then got charged $79 without the free trial. So, I then emailed their customer service. The customer service then replied with this:
"Since you were already enrolled in a free trial, a second trial could not be utilized. If a user tries to enroll in a second free trial, the trial check-out page will state that we only provide 1 free trial per customer and will be charged for a paid plan if they continue. Before you proceed to sign up, the page specifies what plan you are getting. A copy of this page is attached for your review. Since you completed the purchase, this subscription was added to the account.
Under our Terms of Service subscription plans are non-refundable so we are unable to issue a refund for this agreed to month of subscription time. The auto-billing has been cancelled though so that when it ends on February 11, 2020 at 1:38:14 AM EST your plan will simply end and not renew."
So even after I explained and asked for a refund they refused. This is extremely unreasonable. I haven't used their service at all yet, but they charged $79. When you sign up the page changed so little that it is not noticeable that the small writing has changed - so you cannot notice it. I canceled IMMEDIATELY and emailed then IMMEDIATELY to rectify the situation. If this is how BigStockPhoto.com runs their business then you should definitely STAY AWAY because they obviously try to trick their customers and then keep your money. I will now have to go to my credit card company to cancel the payment and show them the screen shots that say 7 DAY FREE TRIAL. If BigStockPhoto do not want to do the right thing for their customers then I have no choice but to leave this review wherever I can to teach people about their deceitful practices.
Review by Meglynn Zelnick8 months ago
I have used Bigstock several times in the past and the service was fine. However, now there are serious problems. I have been charged a monthly rolling subscription fee, a subscription I never ordered or needed. In the past I just paid access for 1 month and paid a fee for one month. However, now you're automatically entered into a monthly rolling contract which you have to cancel on your online account. Didn't know this, so they debited my credit card for several months before I realized what was happening. I have read other reviews where people have even cancelled their subscription but Bigstock still carried on taking payments. So, I had to contact my credit card provider today to stop Bigstock taking any further payments.
It's a shame Bigstock now provide a service that is not transparent and you can be over charged hundreds of pounds with no chance of a refund. This might make money in the short term for Bigstock, However people like myself and others who have been burnt will not use Bigstock again.
Review by Peillard Tamberella8 months ago
When you purchase a license photo and pay for it they then
automatically put you on a subscription of $79 per month
and charge your credit card without your permission. Hidden
in small type Terms and Conditions. Not consumer informed.
Then when you dispute the $79 charge they say it is non-refundable.
Buy from one of the many other photo sources online. Do not buy
from Big Stock Photo.
Review by SWhit8 months ago
This is the worst company to buy stock photos from. They make you wait even after paying for the subscription every day to download 5 photos. I will never use them again.
Review by ElaynGaming Esosuakpo11 months ago
They decline most of my images, wich a tried to submit here as a contributor. The reason of decline - Incorrect Release Designation. But i'v attached the property releases to every image and these releases were correct. Also i can't prove that by showing these attachements, because after that they declined an image, here is no option to open an edit menu of that image.
Review by Sherrice Berylaine11 months ago
This company is not in it for your long term business. All they want to do is have you forget that you put your credit card down for the service and then charge you. This is no warning that your subscription is over and that you will be charged. None at all! You are completely on your own. I emailed them only a couple days after I got charged and got this response:
When you enroll in a free trial or subscription plan, you are agreeing to pay the monthly fee until you cancel. The ability to cancel the plan is available to you at any time directly on your main account page.
And then this:
The issue is that you have been making licensed downloads on this account. We pay royalties to the artist for every license downloaded.
And then this:
To reiterate: when you enroll in a free trial or subscription plan, you are agreeing to pay the monthly fee until you cancel. The ability to cancel the plan is available to you at any time directly on your main account page.
Please note the following link:
This is our Terms of Service. You will find under number this information under 4.) Subscriber Terms. It states specifically:
"It is the account holder's sole responsibility to manage the accounts, adhere to our Terms of Service, manage image licensing and review their bank statements for any discrepancies or unwanted charges."
If you believe this charge is unauthorized please feel free to contact your bank and we will provide necessary documentation.
Review by Imbral1 year ago
This company is a total scam. They have charged my credit card many times even if I canceled and they sent me confirmation for my cancelation. Don't ever trust this company with your credit card information.
Review by Rhinoc Dandeneal1 year ago
I signed up for a free trial for both images and videos and canceled my auto-billing on their website by clicking "cancel auto-billing" however they charged me anyways. When I reached out to them they responded by saying I agreed to be charged per their terms of agreements. This is unfair as I tried to cancel and it didn't cancel also morally you would think the company would refund me as I have not downloaded any images or videos but TWO and that was the first day of the 7 day trial period however they stated they WILL NOT refund me my money. JUST AWFUL DON'T RECOMMEND THIS COMPANY AT ALL THEY ARE THEIVES!!
Review by HarkinsHill1 year ago
I was their costumer for few years. But now it is over for good. They have charged me even when I have cancelled subscription. And there is no way to remove / delete credit card info under my account settings to be sure they would not try to rob me again.
Review by Riama1 year ago
Its funny because I am writing the review after cancelling. We didn't need their service and it was a breath of fresh air with them not trying to make money off of people with contracts and deceptive practices. I know the other reviews don't agree, but my chat experience with Dirk L was great and he went out of his way to help me solve my problem in a fair way.
Review by Lakiela1 year ago
I cancelled. And was charged anyway. Had to report them with the credit card company in order to be refunded.
Review by Bhapinder Maima1 year ago
Tricking people to giving them your details...using free trial tactics.. and then charging your card automatically... terrible business and marketing practice
Review by Mathababg1 year ago
I signed up for the 7 day FREE Trial and found only a few images that satisfied my needs and I would need a lot more content but this site did not have exactly what i needed moving forwards even though the couple of photos i downloaded were of high quality - it was nowhere near the FREE Trial amount of 35 images. So I tried to cancel my account on the 7th day but my credit card had already been charged and inside my Bigstock account there was a notice stating that Credit Cards are charged 3 days prior. So when I challenged the charge on my card and advised that I was already rolled over to a 'subscription' on the 7th day... it took some emailing back and forth but eventually, Bigstock agreed to refund the charge, advising 3-5 days processing time. So... maybe try them out but get onto deciding to proceed or communicate thoroughly with them to cancel your trial 4 days prior to your 7 days ending to avoid unwanted charges.
Review by Trimaine Windeler2 years ago
Hi, when I am trying to subscribe free day trial, My card got charged with 79$...and it was not my mistake I clicked on "7 Days Trail Link only " Please cancel my subscription and refund the amount now...As per refund policy and I didn't make the payment ...Waiting for your positive reply "Without OTP" My amount got charged from you...Please help me to get the amount back
Am not gonna use anything ...Please refund ASAP
Review by Brianza Hospiatl2 years ago
A trial membership with Bigstock requires you to submit credit card information and later you will find out why. After one week, you are automatically charged $79 with the starting date as the first day of your trial membership! This is, at best, a devious company, and at worst, a scam. They send you notices of all the "FREE" things to encourage you to believe you are still in the trial period, while all the time, charging you a whopping $79 a month even when you do not look at the web site! It is time to put this company off the internet!!!
Review by Roxzie Bridgemohan2 years ago
Like so many others, I signed up for a free trial and was automatically enrolled in a subscription plan that cost $79/month for a year, without my knowledge or consent. Unfortunately, I did not notice this on my credit card statements until a year later (this month), so I have now been charged $948 for a few downloads in February 2017. BigStockPhoto did not have most of the quality photos I needed for my book project anyway, so I purchased the majority of them from two other stock photo services, without any problem. Stay away from BigStockPhoto!!!
Review by Ritsuko2 years ago
They would not refund my money after a canceled my subscription and they continued to charge me. Do not use them, they are terrible!
Review by SimonY2 years ago
After the free trial and your agreement to $79 a month the honeymoon is over. They wouldn't give me a credit so I called Amex and charged back. I told them that I would do that if they couldn't find a resolution. They froze my account before this could be done. Terrible customer service. Do not fall into the trap we did. $158 for a total of about 15 pictures over two months and a complete waste of our time.
Review by Anssi2 years ago
Signed up for a month and canceled the auto renew on their site but months later I find that they are still charging me. Customer service was terrible and they would not refund me the money for several months where I clearly didn't use the service.
Review by Syre2 years ago
If none of their monthly plans makes economic sense for you, you can buy credits. They don't tell you that banked credits "expire" some time later. Out of the blue you will get an e-mail informing you. In other words, Bigstock just steals your money. Don't be a victim, there are plenty of alternatives.
Review by Hilip Derrow2 years ago
Joseph T (customer care "advocate") was snarky beyond belief. Cancellation online is challenged 3 times - yes, I am sure i want to cancel. Do not assume clicking to cancel the autobill at the first or second menu is sufficient - it is not. Also, if you call them, it is not adequate to explain the situation ... you must use the magic word "refund". I will never do business or refer business to any company that plays these semantic games.
Review by Haosu2 years ago
My company had asked that I do a free trial to see whether they or their competitors were better. The free trial was so short so I had to cancel before I had a chance to use them. I signed up for another free trial and instead was billed $91 immediately. I immediately contacted them, having not used a single image, and told them of my mistake assuming they would refund me so I could continue the trial. Instead, they threw a bunch of legal jargon, told me I had to pay it and didn't want anything more to do with me. They just want your money and we are moving forward with the other company instead who are much nicer.
Review by Ianrhw2 years ago
I canceled my subscription a long time ago and just found out that I have been charged $79.00 unknowingly. I followed the proper cancellation process and read everything so that I would be aware of the subscription terms, in which I had to do again and did the same thing that I did before! I'm worried that it's still not canceled based on this history So I don't understand why I am being charged when I have already canceled months ago! I will NEVER subscribe to this company again or give them my business, ever again! I WANT A REFUND FOR THE LAST CHARGE THAT WAS MADE BECAUSE THIS ACCOUNT WAS CANCELLLLLLLEEEEEEDDDD!!!!!!!!