Big Bus London was a fun ride and very informative and educational.
Review by Tjako Rojanaarpa1 month ago
Really expensive if you only want to do 1 route. The Bus stop om Regents street was very hard to identify from the ap and wasted at least 20 minutes wandering around looking for it. Live commentary mostly good- when we needed change buses the new commentator had such poor diction he was almost impossible to understand...
Review by Nishshanka Pansano1 month ago
The live commentary was a great idea. We had a fun guy on our first day who made the bus experience even better. A great way to see London.
Review by KeepTrack Rockward1 month ago
I noticed there is a lack of consistency and substance in the “tour guide’s” information. For instance, the first guide (Ian) we had was terrific. He was very informative and knowledgeable. Although, he still could have talked more and provided more information. The second guide was Rob and he provided practically no useful information other than helloing people figure out where to go. He would merelynpoint out a building and tell us the name of it but provided no information nor historical significance. Anyone could do his job like that. While he was friendly and nice he didn’t seem to have any grasp on the material he should have shared with us. It appears that your company does not provide sufficient training nor quality assurance. I regretted getting off the first bus since Ian was so good and Rob was not.
Also, there was a very long wait for the second bus that we caught. I realize that traffic is an uncontrollable factor but nevertheless; you should have extra buses working during the busy part of the day. For the high cost of the bus; it was not worth taking it when we spent so much time waiting and having inconsistent quality of guides.
Review by Cilim1 month ago
The routes are great and the crew has the best attitude, always trying to help, however, we found crowded buses many times and going up and down with a baby had its implications because of this.
Review by Ratcho2 months ago
The tour is OK and the drivers very kind and helpfull but it will be desirable, if we could be able to see inside the bus on a screen the route, the stop number and if the line will change from green to red, for example.It will be also helpful to have an more extensive schedule, perhaps till 20h00.
Review by Bakhit2 months ago
It has been great. The company has tried very hard to provide a service with all these protests going on. One improvement would be for the bus driver to announce the stop by the number on our map as us and a few other passengers were trying to follow where we were at. Enjoyed the trip to Greenwich. Would recommend this company.
Review by Bhaws Rodiftsis2 months ago
Fantastic! This gives an overall view of London! The staff at all the locations are so friendly and nice! Plus helpful- highly recommend this big bus tour.
Review by PaulieIre2 months ago
I do not recommend . I just put a star to give return because it would be zero .. in the late afternoon crowded the buses ... wrong information sent a bus was another night ride did not take place ...
Review by Vonn Somenthal2 months ago
We were a group of 23 and all rode the Big Bus. We enjoyed our ride and got to see a lot of the city.
Review by Hallard2 months ago
Very rude ignorant staff working on bus stops, not answering your questions or turning their backs on you and walking off, more polite staff on actual buses, but buses very overcrowded, not making full loops as shown on map, people force to change buses half way
Review by Genri Ashorn2 months ago
You make our lives so easy ...thanks so much your assistant is much appreciated..
Review by Juyeong2 months ago
If you don't mind sitting in traffic and are in no rush, this may work for you. An entire loop would likely take multiple hours! The tour guide make a good effort but traffic slow downs kill the best of intentions Getting across town can easily be done thru the tube in about 1/3 the time. Even on a Saturday it was painful. All the bus tour companies suffer the same fate. The river cruise is much better. I strongly say don't waste your holiday stuck on a bus!.
Review by OReally Istov2 months ago
Your staff range from brilliant to almost rude hence an average rate. Would be great if all staff could be seen as interested in tourists rather than seeing them as a nuisance and particularly if the tourists are older. At times my husband and I had to wait for operators to get off the phone and it was very clear these were personal calls and extended times on the phone. This is rubbish, are they working or not? Other staff were exceptionally good and went out of their way to be helpful ie the walking tour guide we had and Josh and some of the divers in the very wet weather. The offers you provide are great ie the walk, river and bus tours, but I would fall short of recommending it to friends due to the inconsistent service provided by staff.
Review by Victotia2 months ago
We left at 10:30 am on a Thursday. We had gone about 5 stops on the blue line and had to get off and transfer buses which means you must jockey for a seat after you wait for the bus to show up. That happened several times throughout the tour. Buses were overcrowded and not timely. You could definitely hop off, but good luck trying to hope back on. We waited about 45 minutes for a bus only to go about 4 stops and were forced to transfer buses. We waited another 45 minutes even though the bus was full. A big waste of time and money.
Review by Pietronella Chiaradonna2 months ago
kind staff always present and ready to help . I would like that the service finished later in the afternoon.
Review by Abdulmati2 months ago
My Husband and I went on our first trip today. What a wonderful way to see London
Great job done by Emma our tour guide. She made it fun and educational. Making sure we were all safe holding the railings .
Can't wait to take our second day on the bus,hope we get Emma again.
Sue and Chris
Review by DaleTisdale2 months ago
Some of your tour guides need more training. Some were excellent. Even with all the road works and diversions kept going. While others silence. Those with training kept you updated with what was going on. Stops missed and where you should get off. Others again silence. Not knowing when you are not a local can be scary.
Review by Haliq Onodi2 months ago
Everything was easy and it was a very gently Journey
Review by Younju2 months ago
Great way to see a lot if you have limited time inLondon. Time to choose your favourite places to visit.
Review by Rateavon2 months ago
Very good expérience in London with sun !!!
Review by Nessiehunt3 months ago
Brilliant service, really easy to use, bus comes Every 15 mins.
Review by Kikk3 months ago
Great way to see the best of London conveniently. DELUXE Packags tickets saved valuable tome.
Review by Waswa3 months ago
Your tours were very good. We appreciated the offer of the free night tour. Your handling of the traffic during the protests was great. Also Shanera the narrator was great.
Review by TheDave Drouot3 months ago
They have a very bad customer service. drivers if they do not like their job to leave, surely there must be more qualified people for that service. In London I didn't run into any nice driver. They answer you reluctantly. you spend changing from truck to truck and I don't understand why. Even being the same color.
hey should be more aware and put people covered up as if they were tourists.