Scott was absolutely amazing from the pre-purchase to the after purchase support. I live down the street from a Greg Smith location and could have just picked up a lift from them, but am so glad I went with Scott instead. Top notch all the way around. Tells you that you can call any time and he meant it!
Review by Chemla3 years ago
Anyone can sell things online these days, but it's the customer service that will make or break your reputation. The customer service experience I had with Big Boys Garage Toys was outstanding, with excellent and timely communication. Thanks Scott!
Review by Tmina Privett3 years ago
Like many of you, you know how to turn a wrench but you may not be fully oriented towards owning a vehicle lift, installation safety/options and concrete floor requirements. Scott Matthews was very product knowledgeable, made several recommendations for my application and provide a great sale price/shipping followup. Buying a big ticket item? Definitely call Scott Matthews at Big Boys Garage Toys for your automotive lift and accessories.
Review by Tuwanda3 years ago
Scott Matthew's made it very easy. Great to deal with, very quick replying to my emails. Lined up an installer. Just a perfect transaction and hope to buy another lift in the near future.
Review by Jiong3 years ago
Big Boy garage toys comes highly recommended from me they helped me process my order and deliver the product in record time thank you .Scott and all the guys at Big Boys garage toys
Review by Nikawsi3 years ago
OMG! They are the best. Easy to navigate, price, and the customer service
Is the absolute best in the world.
Review by Taeba Swetenham3 years ago
Scott Matthew, owner/sale rep. is very knowledgeable with the products and act quickly in getting your product shipped from the manufacturer(free shipping) with tracking numbers. The product came on time (3 days) without any issues , I'm glad I was convince to get the Bendpak brand.
Because, the Quality speaks fo it self . Also, Bigboysgaragetoys gives you Military discount, which is Excellent!! I will continue to do buisness and recommend them.
Review by NinaNina3 years ago
I had to buy a new air compressor for my business and knew that I was going to have spend some dough to get a good one. Having used oilless for a while I wanted to upgrade to a oil lubricated. After looking around and asking a thousand questions I decided on the Eagle 5HP Air Compressor and BigBoysGarageToys was the cheapest. But it wasn't just the price that steered me there, it was Scott's customer service and knowledge. I called him and asked questions before I even decided to buy from him and he answered all my questions. Spectacular customer service!! The man knows how to run his business and is dedicated. I do this same thing with my customers and it really makes a difference. Business owners should take a lesson from Scott on how to treat their customers. I ordered the compressor and had it 2-3 days later. Came in well packed on a freight truck. The compressor is awesome! 18.5 cfm at 100 psi is more than enough for my needs. I am so glad I ordered from BigBoys! Thanks Scott! Your awesome!!!!
Review by Crowvus3 years ago
I ordered my BendPak 4-post car lift through Bigboysgaragetoys. They let me know immediately that they had received my order and how it would be shipped. When shipping info was available, they let me know that, too and helped to follow up when it was waiting to be moved to a nearby dock for pick up. One part of my order wasn't with the rest and they quickly got it taken care of. I am very happy with my lift and the service I received!
Review by ProjMan3 years ago
Ordered an Ingersoll Rand compressor, and within literally seconds of hitting the "place order" button received a call from Bigboysgaragetoys confirming the order. The trucking company delivered it straight from Ingersoll Rand to my garage. Upon setting up the compressor I noticed that the belt protector cage was damaged. Looked at the box and sure enough saw where a sharp object had penetrated. I reported it via email and again, was impressed with the speed with which they responded, contacted IR on my behalf and got me a replacement cage ordered. I am SO impressed with the professionalism and customer service from this company. I frankly have not seen anything like it in a long time, possibly ever! Mark C.
Review by Erlibeth3 years ago
Scott Matthews was very knowledgeable and made doing business with a pleasure !!! He followed up every time i talked to him to make sure that i did not have any questions about my purchase. I would definitely recommend Big Boys Garage Toys, and hope to do business with him again in the future.
Review by SazG Hutse3 years ago
I recently made a purchase through this company who is a distributor. There where some issues due to shipping damages, and I have to say that this company was relentless in satisfying me. I am being shipped an entire new order for what I purchased due to the impressive customer service of this company. I highly recommend you purchase all your tools through this company, their service is truly rare, impeccable and hard to find.
Review by Salgal Nachshon3 years ago
I wish every online purchase was like this. Scott, the owner, answered all my pre-purchase questions to the best of his knowledge and expertise. I placed the order with him over the phone and he gave me a rundown of what happens after the order is placed. He also followed up a few days later to advise me on shipment time/location of the lift that I ordered. Everything came in exactly as he described. We are about install the lift this week! Thank you Scott! - Ben
Review by Coila Kukharchuk3 years ago
I have made a number of purchases and each time Scott has taken considerable amount of time to explain my options and give me advise as to what are my best options highly recommend
Review by Khatijah3 years ago
Easy to do business, owner is very hand on.
Review by Ms Lewis3 years ago
My experience with Scott Matthews and Big Boys Garage Toys is nothing less than phenomenal. I worked with Scott for just over two years as I planned, designed and built my dream garage. He was instrumental in assisting the placement of the lift in the bay, communicating typical clearances and suggesting floor dimensions. Scott was honest in opinions he provided, responsive (many times replying on weekends and evenings to my request), very knowledgeable about equipment he sells and overall a genuinely a nice person with which to do business. Scott had no guarantee I would buy anything from him, but after working with him, there was no question I would. The actual purchase was flawless and painless. Scott kept me informed of any sales that were ongoing, arranged for delayed shipment (due to travel plans) and found a local installer for me to utilize. The details were covered over the phone and email. Delivery and installation was textbook with all the pieces falling into place. I am very happy with my BendPak lift. I am even happier with the experience I had over several years with Scott. I would not hesitate to work with Scott and Big Boys Garage Toys, regarding lift sales and any other garage tools/toys I might need. Honest opinions, knowledgeable, straight facts and totally responsive, what else could you want when making important purchases?
Review by Sindia3 years ago
Scott, the owner, was personally availible by phone or on-line to help answer my questions, and there were many. He had an uncanny ability to answer emails day or night and quickly at that. An installation team was found by Scott, and my Bend Pak lift was delivered to the installer, transported to my house and set up before I could make it home from work. Overall the process was seamless considering I bought a lift in pieces, had the 2500 lb package delivered, set up in a tidy fashion and my hands did not get dirty. Considering all that was done for me, from answering questions, finding professional installation and delivering with little hassle, I thought a very good value.
Review by Gagne3 years ago
Scott Matthews has been more than helpful; love the lift fits in my garage perfectly. Recommend making some instructional videos to assist in assembly (e.g. YouTube videos).....this would be of great assistance for someone like myself. Also found that the cable reave (A) would not stay in the pully groove (bottom reave as depicted in the instructions).....the cable kept walking out into the (C) pully reave. I repositioned it several times then finally changed the reave where (A) reave is on the top pully and (C) is on the bottom.....works fine now (and yes I swopped the cable attachment at the hydraulic ram attachment). Also the casters used for moving the lift....amazing, so effortless.....definitely beneficial positioning it prior to mounting it in place with the anchoring studs....also easy to install (after watching a YouTube video). Thank you Scott.....truly appreciate all your assistance!
Review by Grondin3 years ago
I want to thank Scott of Big Boys Garage Toys for handling my order for the Dannmar MaxJax two post lift, and accessories, in such a professional and courteous manner. Scott quickly and courteously handled the order, then a couple of follow up questions I had dealing with delivery dates of the various items I'd ordered with the lift. The entire transaction was certainly enjoyable despite my reservations concerning committing $2K over the internet. Scott has earned my trust and confidence and I'd recommend Big Boys Garage Toys to anyone. Thanks, Scott!
Review by Sudashima3 years ago
Forgive their goofy name, this company is legit and the customer service was spot on!
Review by Chastity Lanewala3 years ago
Ordered the BL-3500 Quickjack for our electric car repairs. Item arrived with some minor shipping damage and the quick connect fittings leaked a bit. Told BigBoysGarageToys about the issues and they immediately put me in contact with Ranger's customer support. New quick connects and broken transport wheels arrived in the mail within two days! Awesome response time, took care of problem with no questions asked. Quickjack works great, thanks guys!!
Review by IRArbors Vennick3 years ago
Myself and three friends purchased four lifts. We settled on purchasing through Scott. Scott was very helpful through out the process and arranged for single point delivery which saved us $. The lifts were delivers very timely. Although I have yet to install my lift I feel confident if I have any questions or issues big boys will be thee for me!
Mike in Ohio.
Review by Archita3 years ago
Competitive pricing, great service, and fast shipping I will definitely shop these guys next time around
Review by Mknw3 years ago
Big Boys Garage Toys is HIGHLY recommended, no matter what time you call day or night the owner Scott Matthews is there to assist you. Very helpful and very knowledgeable, I can't say enough about this guy and his business.... 2 thumbs up
Review by Demeann3 years ago
My purchase experience with Bigboysgaragetoys was very positive. My item was shipped and received shortly after I placed my order and the communication with the seller was great. I'd definitely order from them again.