Do your homework if you have a trade before going to Big Box Cars. We had a 2008 Pajero that we received a poor offer on from this company. The offer frankly was laughable. Fair enough, I understand they are there to make a Dollar. So we walked as there are loads of dealers out there and ended up at of all places at their parent group (Motorama) and was offered close to double on our trade. We signed on another car that afternoon and was extremely happy with the service received from Motorama. What's more Big Box car in part states "No haggle." Oddly they were ringing us that afternoon offering more on a our trade. I thought no haggle??? Ironically, if they had of offered the trade in price in the morning they offered in the afternoon more than likely we would have accepted it. Maybe a lesson for Big Box cars. People are not stupid and will research what their car is worth and just be upfront in the first place. Because Big Box cars gave such a low offer on the trade they have lost the sale of a ASX for our son (nil trade) and we be looking to help our daughter buy a car in July so through thinking their customers are naïve they have lost 3 sales already.
Review by Siriel8 months ago
I had problem connecting to bluetooth everyone on the team tried to find a answer to the problem Jay and Rob even sent the car back to Ford and gave me a loaner car for the weekend that was terrific! Turned out to be not their problem but my phone! The staff there were fantastic and i would recommend them to anyone- Baz oh and they gave me a great trade and i now have the car i really like at a price i think was fair!
Review by Aloe8 months ago
It was easy to find a competitively priced car and no haggle deal is really win - win for both dealer and buyer. I was further impressed about how they dealt with a minor problem I found after I purchased the car. Every staff dealt with the problem promptly and pleasantly. Thank you.
Review by Sogen Ivanna9 months ago
A great experience that challenged all my preconceptions about used car dealers. Very helpful, polite and knowledgeable staff, no hassling or pressure, and quality vehicle stock at competitive prices. Very generous access to the car I was inspecting, and a massive thank you to Dennis, Krish and Dori for making the whole process so easy. Would definitely recommend Big Box Cars to others.
Review by Ametria Derrow10 months ago
My experience with big box cars was simply awesome. As a first time car buyer it could have been a daunting experience, with advice about dealing with dodgy car salesmen in my mind, but it was completely the opposite. From the start, every person I interacted with was very laid back and knowledgeable, with absolutely zero sales pressure or tactics. From test drive, to finance, to picking up my lovely little car was a breeze. Couldn't recommend big box highly enough. Sean & Mitch in particular were great to deal with.
Review by BorntoHula11 months ago
Made the buying, insurance and drive away same day experience so easy.
Darren and his team out of the Brisbane dealership made it a good choice to go there.
Review by Reemi1 year ago
Thanks to Jay and Dori for making the purchase effortless and professional, especially given I was overseas and needed to do everything over the phone. Very happy with the customer service and the car, and would recommend to anyone!
Review by PeterTurner1 year ago
Hi guys. I just found out a car what I want, then applied book a teat drive 4pm. But I had arrived. Around 3pm. However they had just helped me to have a test drive. The car was nice and looked just new. It was 2015 Navara st-x model. Anyway I needed a loan so I talked with Denny and he helped and explained about loan. I got condition approved loan through CBA and he told me 'get a quote from CBA and show me then we compare CBA and our loan. Yes, I showed him a quote, then he said it is really nice quote. If real document comes with it sign, otherwise tell me again.
Anyway I have really bad English about phone call, so I thought to join car insurance after pick up the car then drive insurence company. But Denny told me 'I will help tou to join car insurance through phone call while I am talking on thephone in front of him.
Then I just joined insurance.
And honestly The car had problem of rear tail light cover before I picking up rhe car day, so I talked them please fix it and Keishi had just replaced as new part. So I was good however, I have found out brake and reverse lights did not work which replaced area. So I contacted Krishi and we met then he just apologized me then we arrange when we gonna fix it and jusy fixex it just on time. I have a really good experence of Big box car. No pushing to buy and helping everything when asking.
Review by Ntombizodwa1 year ago
Good communication with Cheyne during the sale, I purchased the car on trust as I hadn't seen the vehicle till after purchase. Thanks again, regards Noel
Review by Pawi1 year ago
I found dealing with Dori Sheldon and Rory Murphy an absolute pleasure. A very helpful and gracious team. I love my Ford Ranger the best car I have ever had. Thank you Big Box Cars.
Review by Neurovella1 year ago
Great people to deal with and made it very easy to purchase my new car recently.
Review by BryantHenry1 year ago
The professionalism of Jay outshone her bright bubbly personality. She is a very talented sales person who made buying my car very comfortable and easy. Dori is a just simply astonishing and went above and beyond. Both women are amazing and I highly recommend buying your new car from these lovely ladies. I couldn’t imagine buying my new car any other way. Perfect & professional customer service. Dori and Jay - Team work makes the dream work!!!
Review by Shaunel1 year ago
Everyone was super friendly and no one was pushy or tried to up sell me.
Review by Darnelle1 year ago
Great service. Easy to deal with. Car is great. Same new 2017 Mitsubishi Pajero Sport at the fralers was $5000.00 more.
Review by Polytimi1 year ago
very happy with the whole process, actually walked away with my new car feeling that I was given a fair deal. Colin who I dealt with made the whole process easy, I have already recommended Big Box to others
Review by Wazaa1 year ago
Very happy with the customer service. Would recommend to anyone looking for a vehicle to check them out first.
Review by Royd1 year ago
The staff were all very accommodating. I did not have a lot of free time, so found experience very fast and straight forward. Excellent customer service!
Review by Shewanna1 year ago
From the first day we visited their site till the day we took delivery of our new vehicle we were impressed. The staff were excellent, very knowledgeable and a pleasure to deal with. Has restored my faith in used car salesmen.
Review by Dendy Humez1 year ago
Found my little swift on gumtree. Rang them Saturday morning, test drive 2-3hrs later. Signed the papers for it and picked it up Tuesday afternoon. Very easy and smooth. Thanks Big Box Cars
Review by LBMc1 year ago
Bought a renault clio R.S from them would like to thank the guy very much for being able to let me drive away in the car on the same day with a trade in! Very greatful and would refer him to anyone who is looking for a car
Review by Carrasco1 year ago
Very good experience they were very professional
Review by Shahban Dokter1 year ago
Friendly and courteous staff. It was good not to have to haggle over cost. Have recommended to a friend already.
Review by Maul1 year ago
Very satisfactory experience
Review by Corabelle1 year ago
You guys are fantastic. Great fast service.!! Everything was easy and smooth. Thank you. I recommend you to everyone and anyone.
Review by Rcmcphee1 year ago
So we went there with every intention to just test drive a car and go home to think about it but then we met Rob who showed us the car in detail. And sooooo WE BOUGHT THE CAR!! Everyone there was so helpful and gave us so much information. We felt very well looked after. I'm so happy we decided to drive all the way to the south side just to have a look because we are so happy with our new car. It was beautifully presented (cleaned/waxed/polished/shiny) and even though there were a few little things we were concerned about, they got right to it and had it all checked out and fixed for us as part of the purchase. Have already recommended them to many people. Thanks a bunch guys, we'll definitely buy from you again.