I've left a review anywhere I can for Big bear Vacations because people need to know they are great at booking cabins, and have some of the best places to stay. First of all- it is not a hotel , don't do room service or all that hotel crap. It's an actual persons home you get to stay in and they usually have kitchen appliances and dishware you can use during your stay. There is also a maintenance phone number you can call anytime of day/night.
During my stay, I had a wonderful time. At check in, you get a half sheet of paper with a checklist of what you do once you walk in the door of the house and once you are getting ready to leave. Very straight forward if you can read and know how to follow rules. Staff is always friendly and helpful from the start of the booking process until the day you check out. I've had contact with 5 different staff, for questions I had about booking or general questions about check in and even directions to their location because I travel 3 hours for this cabin stay and don't know the area.
I've stayed once, and just booked my 2nd cabin this year. The cabin was clean and equipped with basic household items. I'm looking forward to my next stay in a week. I always try to book 6months in advance - maybe earlier during winter.
Review by Wilow4 months ago
Loved our little cabin with oodles of character, Christina's the best
Review by Cia Botinelli4 months ago
This is the response I got from the company that lays out all that was wrong during my stay...
I apologize again for the unfit home you arrived to, the difficulty you had getting into the home, the unsafe conditions from the unsecured doors, the inconvenience of staying with the locksmith on Friday past 8pm at night, the broken jets in the bathtub, the crack in the front door allowing wildlife to get in, the lack of curtains in the bathroom leading to you being exposed, the throwing knives that were left from the previous guest in the backyard that our maintenance team did not inspect, the ants that came into your home during our spring season in the mountains, the acrid smells in the home, the stains on the carpet, the squeaky and uncomfortable beds, and the broken fishing rods.
More importantly, I would like to apologize for the lack of care you felt from our whole team during and after your vacation. This is not the standard at Big Bear Vacations and I'm sorry that you experienced this.
I have reviewed your reservation with the Big Bear Vacations Leadership Team and we feel that compensation is due.
The amount of $170.47 has been refunded and we have extended a discount of 20% for your next stay with us in the hopes this may change your online review and give us another chance to put our best foot forward and take care of you.
...$170...when I paid over $1,000 for a Friday - Monday stay. I will not be taking advantage of their discount this time or any other in the future. Worst vacation ever!
Review by Rackel Galan5 months ago
Easy, breezy, beautiful!!! We could not have asked for a better experience. A million thanks for a fantastic vacation, amd memories that will last a lifetime!
Review by TheGamer5 months ago
Our little cabin was what MADE our first family Big Bear Trip a successful one. It was a new experience staying in a house instead of a hotel room, but having room to spread out and a kitchen took some of the stress out of traveling. Our 6 & 3 year old kids were very cozy.
Review by Kattedrengen Dhanush5 months ago
I visited a property this year that I had visited several times before; last year, there were SEVERAL problems I needed to have addressed during my visit, and it was disappointing. This year, EVERYTHING was in working order and Big Bear Vacations communicated with me to make sure that any concerns I had from before were addressed. Much appreciated!
Review by Loss5 months ago
Cabin missing amenities and 1000 checkout too early. Charging for trash removal also a bit much.
Review by Guill5 months ago
Unfortunately I incorrectly accused the staff at Big Bear Vacations for not returning an item left behind. It was recently discovered in the glove compartment of my car where my girlfriend forgot she had placed it there. I have edited my original message and sent my apology to Big Bear Vacations and provide the following.
I highly recommend Big Bear as they have always been very cordial and polite. I will continue to book through them as I have always had a wonderful experience with them.
Review by Rajshree5 months ago
Always excellent service!
Cabin was awesome!!
Review by Clayson Bockling5 months ago
Our cabin was awesome. I’m going to rent it again in the near future. The only complaint is being located near the ski resort, traffic was intense by the cabin.
Review by Cagatay5 months ago
Great customer service. The cabin was nice and clean. The jacuzzi was on and ready for us and there was even wood for the fire place provided! Our only complaint was that there was not enough towels: no dish towel, no jacuzzi towel and only 4 bath towels. Other than that, it was a great weekend. We would definitely stay again.
Review by Yamara Elbell5 months ago
Very professional . everything was smooth, and the house was perfect
Review by Olivino5 months ago
Had a great time! Very dog friendly and house was warm/comfy. Loved the welcome sign that had our dog's names on it. House was cute and yard was very convenient. I would only recommend better lighting in the living room. I would definitely recommend and revisit myself.
Review by Rifka5 months ago
Excellent experience. The staff is sooooooo nice! The cabin was darling and the price was great. Will ALWAYS go through this company!
Review by Hokiepoke6 months ago
We had a great experience. The property was perfect. The price was right. Everyone at Big Vear Vacations was helpful. One of the reservation agents even lets us use her spare snow boots, during our visit. We will be back.
Review by Bahador6 months ago
We were so lucky to of had such a fun easy relaxing weekend, the cabin was super homey and made us seem right at home! We had a blast playing in the snow, adventuring throughout the town, snowboarding, and most of all the hot tub!! Who wouldn’t want a hot tub in the cold. We were so lucky had such an amazing experience with our time up there, thank you Blair for everything!
Review by Ahmaad6 months ago
Unresponsive and the rates are too high. We paid way to much for cleaning and the places was filthy. Visible hair and dirt on the hard furniture. The upstairs bed was like a ROCK. I tried numerous times to email Big Bear vacations and noone ever responded to make it right. I will never book with them again.
Review by Sargeant6 months ago
Family had a great stay! We always rent from them!
Review by Ascend Yochum6 months ago
We tried Big Bear Vacations after having an awful experience at Big Bear two years. We are so glad we did! We love the professionalism of the staff. We felt very safe and were welcomed immediately. Our cabin was wonderful! We love the town and are glad that we now have a trusted vacation rental business to work with! The spices and maps provided was a nice touch!
Review by Rameshkumar6 months ago
We were made to wait for more than an hour when we arrived for check-in since the cabin was not ready yet. I asked if we will be getting a late checkout then to compensate for the delay which was attributable to them and we were told “maybe” but not guaranteed. Bad customer service right there.
Review by Abdalkarem6 months ago
Review by Fera6 months ago
Checking in was a nightmare. Staff were not prepared for the amount of people who were there and the checking in wait time was ridiculous (not to mention that there were so many people that they didn’t all fit in the building). After we checked in and we’re given the address, we got to our cabin only to find out that they were still cleaning it! The lady cleaning it was apologetic but she told us she was given the wrong supplies and would need at least and hour. I called the company to share my negative experience only to get an attitude form the person on the phone and a simple “just go walk around the town”. After going back to the cabin after a little more than an hour, our cabin was still not ready. After all the waiting, she told us we could go in between t would need to stay in a certain space since she wasn’t done with her job. I did not get a very good impression from your company in regards to preparing for guests. You knew the quantity of folks checking in and did not adequately prepare. I also wrote to your company and got an automatic response that someone would get back to me within 3 days, it’s been about a month am I’m still waiting for a response.
Review by Ahoefa Rerden6 months ago
Failed to return items I left at the house even after I called to check on them. I guess the cleaning staff just took the items? Disappointing.
Review by Borha6 months ago
I love this place I really recommend for your next vacation😘
Review by Timilehin6 months ago
We had a great time, the house was amazing and they even gave us some free gifts when we checked in (an hour early may I add). Would def reccomend if you are looking for a place to stay in the area!