We visited Bicknells in January 2019 and, impressed with Katy and their jewellery, asked that Bicknells designed my wedding band. It was to match my engagement ring which was 9ct White Gold with two rows of 0.25 diamonds. Sadly, after wearing it on honeymoon, two diamonds fell out on the 14th day and two more the following day.
I discussed both occasions with Katy, who said the ring needed to be reviewed. After the second two stones fell out though, I felt the ring wasn’t fit for purpose, that I couldn’t rely upon the workmanship, and I would be seeking a refund. Katy told me that was a matter for her director, Adam, so I made arrangements to go to store.
I want to make clear that Katy has been a pleasure to deal with, and I don’t wish to criticise her at all. The real difficulty occurred upon us arriving at Bicknells and meeting Adam.
When Adam came to meet us in store, he immediately said ‘Right so I’m here to book this ring in then?’ and I again said I’d like a refund.
Adam immediately became very rude, sarcastic and verbally aggressive. Over the course of the 20 minute conversation, His behaviour literally reduced me to tears ... it really was quite shocking.
Adam’s comments included the following:
- you wouldn’t drive a car without brakes, why would you wear this ring? He told me this had been stupidity on my part.
- a wedding ring is not designed for life.
- That we should have confirmed in our design instructions that we’d want the diamonds not to fall out.
- That you cannot swim, gym, lift anything heavy or work whilst wearing a wedding ring. You cannot wear the ring every day.
- That we may have preyed the diamonds from the ring ourselves.
- That it’s not his fault we chose a cheap ring.
- That diamonds falling out of the ring within weeks did not make it less than fit for purpose.
This was all done in loud tone, talking over both my partner and I. It was the most confrontational discussion I think I have ever had in a personal setting. It was truly shocking.
When I explained that we would take the ring, and cease any further working relationship with Bicknells solely on the basis of his attitude, Adam did soften his tone and said he he’d like to review the ring and try to fix it to the point I could wear it once a week or once a month.... still not what I would describe as fit for purpose?!
APPROACH WITH CAUTION.
Above all, calling my ring cheap and asserting blame on us for ‘going cheap’ is so offensive and hurtful. It has really upset me and my husband. It’s not the most expensive ring and it doesn’t have big diamonds on it, but it was my ring, the ring my husband and I chose together and the ring We could afford and for Adam to be so scathing, hurtful and disrespectful is, in my view unforgivable. If the ring design wasn’t appropriate for 9ct gold, they should have advised us of that - obviously we wouldn’t have bought it - but to blame us for being cheap, is really awful.
(UPDATE - their review stated I had damaged the ring but they repaired it for free. I’ve bought a replacement ring from a jeweller with a guarantee in place and now need to sell a wedding ring someone only wants to wear once a month...)
Review by Arthurwyn2 months ago
Visited Bicknells today with my Husband who bought me a beautiful diamond ring as an Anniversary present. My original engagement ring was purchased from Bicknells 14 years ago & I wanted something to compliment it on my other hand. We were served by a lovely lady, Jayne, who helped me select the ring and was able to quickly arranged it’s resizing so I could leave the shop wearing my gorgeous new ring. Thank you Jayne. X
Review by RocketRod Govern3 months ago
Visited on 9/7 after having been to several other jewellers in the Jewellery Quarter. The assistant, Jayne, was friendly, helpful and knowledgeable. We found the perfect eternity ring here.
Review by Account3 months ago
Such a wonderful experience choosing my engagement ring... thank you Jayne, you were nothing but fabulous from start to purchase 😊
Review by KingEdward3 months ago
This is my third visit to Bicknells, a firm favourite amongst our family. We go back time after time for their knowledge experience and dazzling range of diamonds. Myself and my partner were delighted to be served by Jayne who assisted us in selecting a necklace for a special birthday. Jayne’s extensive knowledge and guidance resulted in two very happy customers. Would not hesitate to recommend Bicknells to anyone and a special thank you to Jayne for your patience.
Review by Trxx3 months ago
Very happy with the customer service when we went in to choose an engagement ring. Jayne was very helpful and informative and made us feel very at ease with all the choices/decisions! The ring is perfect and we were lucky that they were kind enough to have it altered within an hour for our engagement party that evening. Will definitely be back for our wedding rings! Thank you so much!
Review by Balinda4 months ago
Huge thank you to Sue for being so helpful in finding our wedding rings. She was very knowledgeable and provided great customer service
Review by Chaand5 months ago
I was very happy with the service and care taken in helping me decide on my purchase recently.
I am over the moon with the ring and a big thank you to Jayne for her time and her helpfulness and will definitely be returning in the future.
Will be recommending you to all my friends to visit your amazing shop.
Review by Jugnoo5 months ago
Visited to try and find eternity ring for my wife (25th Wedding Anniversary). Jayne was friendly and helpful, showing us lots of options and discussing diamonds and settings. We visited other shops but returned to make our purchase from Bicknell's. Thanks, Jayne, for your courtesy and knowledge.
Review by Gentris5 months ago
My diamond ring was purchased from Bicknells It gives me great pleasure and love it so much ! The staff are all wonderful nothing to much trouble for them ! I live North of Scotland A visit to Bicknell is well worth the flight journey ! You won’t be disappointed
Review by LexieN6 months ago
This is an amazing company to do business with. From the moment you walk through the door you are made to feel valued and special. The friendly knowledgeable staff will assist you every step of the way.
On our most recent visit, we had the good fortune to benefit from Jayne's expertise to help to arrange a valuation, annual free service of jewellery items previously purchased from Bicknells, plus a stone replacement in my grandmas ring. Thank you for all your help it was greatly appreciated.
Review by Aisleigh6 months ago
I cannot recommend highly enough! This might be a long review but I can’t stress enough how amazing they have been. My fiancé purchased my engagement ring from here. He told me that he chose this particular jeweller because they were the most helpful and friendly of the entire Jewellery quarter, I’m so glad he did! My ring was a few sizes too big so I travelled from Blackpool to get it resized, it was done within hours (Liam was the gentleman who had helped my fiancé with the ring initially and who had arranged for my ring to be resized so promptly). I later decided that it needed resizing just half a size extra, I decided to take to a local jeweller purely because of the distance I needed to travel. I wish I hadn’t…. The local Jeweller turned my ring black!!!He placed it in an ultrasonic cleaner which he hadn’t used correctly and there was black all underneath the diamonds in the shoulders of the ring, he had scratched inside the ring and it looked an absolute mess!!!
After a very sleepless and tearful night I called GL Bicknell (in tears) asking for their help and spoke to Liam again. He was SO understanding,reassuring and friendly. He told me to send the ring to them and they would see what they could do. My ring is now back to its former glory (it’s such a beautiful ring as well). At every stage nothing was a problem or too much trouble for them. I can’t thank them enough, especially Liam and the jewellers who restored my ring back to it's glory.
Review by Yair1 year ago
We came to Bicknall’s on 16 th September on recommendation of two family members.
We travelled from Loughborough for an engagement ring. We didn’t come with any pre set ideas of what we were looking for. Sue was extremely helpful, knowledgeable and patient, she was quite happy to spend the time so we could look at a large range of rings, and make our decision. ( the first one I tried on. :-) )
We left with a beautiful ring and we’re both very happy with the experience. Thank you Sue.
Review by HamptonM1 year ago
Bicknells was recommended to us by some friends and we were not disappointed. It was the first place we went to and although we visited other places we did not get the same service as we did from Sue who was lovely, helpful and very knowledgeable. We made the journey from Sheffield for a 30th Wedding Anniversary present and we were not disappointed. We are very happy with our purchase. Would highly recommend. Thank you
Review by Badour Sfahani2 years ago
Liam was very professional, he did not rush what was a very important purchase. He provided excellent service and I look forward to returning to purchase our wedding bands.
Review by Mellionard Loniello2 years ago
I first bought Jewellery from Bicknell's 15 years ago and I won't go anywhere else. Excellent service and I have a very happy wife to be who loves her engagement ring. I have been to and bought from many shops in the Jewellery Quarter but this is the best. Particular thank you to Liam who served we this time. Great service in supporting he finding the right ring, sizing it for Jackie and finding us wedding rings.
Review by Shadyra Molosky2 years ago
Thank you Satish for all your help and advice.
I adore my new ring.
I feel like I have a permanently blue sky from the aquamarine and a permanently starry starry night from the diamonds that surround it.
The best of both day and night !!
I hope to come back to the shop in the future .
Review by Repman Szagesh2 years ago
We had a fabulous experience in G.L. Bicknell and Sons today!! Liam was extremely helpful, accommodating and professional. We felt valued and under no pressure whatsoever to buy any items. It was the first shop we visited and after looking and trying a large array of rings in 6 other retailers in the Jewellery Quarter, we returned to see Liam and purchased the perfect Eternity ring! We cannot recommend Liam and the store highly enough and would definitely return in the future!! Thanks again for making an expensive decision so comfortable and enjoyable!!
Review by Memes Bellot3 years ago
Bicknells are a well established and reputable jewellers. I would recommend them to be your first port of call. Their range of exquisite jewellery is unsurpassed; the craftsmanship second to none. Sue always looks after us and her advice and experience is invaluable; her customer service is excellent. Your budget is taken into consideration and there is no pressure selling. As a family we have been buying from Bicknells for many years and have never been disappointed.
A wonderful buying experience.
Review by BoldreChris Fortina3 years ago
I first visited Bicknells as a recommendation from a friend of mine, who also highly recommend "sue". Not only did she help me pick the perfect engagement ring for my fiance, but she has also just helped us choose our wedding rings too. Overall Bicknells were great to deal with and kept us well bellow our budget, so thank you bicknells for your highly professional services, and special thanks to sue. Highly recommended!!
Review by Paberna3 years ago
My husband and I visited Bicknells on the hunt for a diamond eternity ring. Bicknells was the first shop that I visited as I have previously purchased diamonds from Liam. Liam greeted with a friendly smile, showed us a fantastic range of diamond rings and once we had chosen, had the ring re-sized and ready for us to take away at the end of the day. An all round professional outfit. Would thoroughly recommend.
Review by Aranak Doyel3 years ago
This was the first place we went to and the last. Having been round a large number of the jewellers they were by far the most knowledgable and genuine people we spoke to. Honestly couldn't fault the service we received and Sue was exceptional from start to finish. I would definitely recommend looking here as a must if you are shopping in the jewellery quarter.
Review by Billiy3 years ago
I was so happy with the excellent service I received from Lisa, she was helpful and professional and helped me choose the perfect wedding band. Friendly staff and Managers with a great atmosphere. Definitely recommend others to visit the store.
Review by BobBobs3 years ago
Having already bought the engagement ring from here, we both went to get our wedding rings ordered, and Sue helped brilliantly. She was honest, and helpful with all suggestions made, and we ordered 2 to be made