A few problems with delivery company but sorted by BHS.
Review by Munaz2 months ago
Efficient ordering process of a Hib bathroom cabinet. Product was delivered, I think, directly from the factory was well packaged and protected. Excellent product, very well made and it looks superb on our new bathroom wall.
Thoroughly recommend bhs-homeimpreovements.com
Review by Libardo2 months ago
Disgruntled about the delivery costs too. I paid an additional £35 for the "fragile" service that was highly recommended on placing the order. When the expensive worktop was delivered it was not on a pallet and just came off the back of a packed delivery lorry, therefore not the fragile service I paid an extortionate uplift for. I have been in contact with BHS and they are not interested in refunding me for the delivery I paid for as it left them on a pallet and the operational drivers took it off. I'm sorry but this is not my problem and is definitely not the service I have paid for. Very unhappy that they will not reimburse my £35 in good faith.
Review by Immortal3 months ago
Good service, prompt delivery & very well priced article
Review by Nesrein3 months ago
Speedy delivery, excellent service, great price.
Loved that we could order through them directly from the manufacturer - one less chance of breakage!
Review by Ailsae3 months ago
Very good advice and service.
Review by Beaney3 months ago
Excellent prompt service
Review by Forpress3 months ago
Super service, fast, efficient and good quality product.The only place I could find the size of bath I needed that could be delivered in my tight time-frame!
Review by DamsW Derrow3 months ago
Charged for delivery when the manufacturer who supplied direct offers FREE DELIVERY, i.e. the goods never went anywhere near to BHS Home Improvements 😠
Review by Shareware Yigdal3 months ago
I had to edit this review twice. The company will do anything it can to remove negative reviews. Buyer beware. Faulty tap was returned on the advice of the company - important to note that the fault was not disputed. All they said was return it and we'll refund under the warranty. I had to pay delivery costs AND return costs. Tap returned to company in May. I have chased several times for a refund. Excuses have ranged from 'we don't have your payment details' to 'we will instruct our accounts department'. Now, on 4th July, they have decided the tap isn't faulty. I can pay £15 to get the tap back (£45 in total on delivery/return costs) or they will dispose of the tap in 28 days.
Emails from the company are one liners and they only communicate if you chase them. Extremely rude when they are pushed and obviously lacking knowledge of consumer law.
Does this sound like a company that had any intention of making a refund?
I've never experienced such a poor service and unfortunately now have to take them to the small claims court.
See response below; the tap allegedly has a 10 year warranty but note the comment that the tap is out of warranty. The tap has a corroded tap head after a few months when only cleaned in a mixture of water and white vinegar that all other chrome fittings have survived. Re the nonsense about system debris etc; all other taps in the house cope fine and the bathroom was refitted totally.
This company expects me to take a tap apart and fit bits and pieces to it to try and repair it. Here's a riddle; when is a 10 year warranty not a 10 year warranty? When you buy from BHS home improvements.
Update: 24 July 2019 I asked for a copy of the company's complaint procedure. Its response was to attempt to return the faulty item.
Update: 7 August 2019. After I gave notice of my intention to go to small claims court, I finally received a response of more than one sentence. Interesting the owner NB claims to have discussed the matter with me when I've never spoken to anyone there. Won't go into the details but it was a silly and childish response from a man who claims to be some sort of world expert in taps.
Review by Ihtsam3 months ago
Delivery was prompt everything as I thought
Review by Akesia3 months ago
Fantastic service. All arrived as described and on time. The "fragile" delivery was well worth it. The parts were delivered on time, undamaged and very well protected. Would definitely recommend and buy from BHS-home improvements again. Thanks
Review by Bafford Geist3 months ago
I got a good product at a decent price, but had more problems than I was anticipating with delivery. Initially I was contacted to be informed that although I'd paid the marked £15 delivery, I would need to pay an extra £35 specialist freight delivery on top of this - this was not highlighted on their site and as of checking still isn't (I had suggested they should rectify this for future customers). I also had to try to arrange a specific date of delivery and had to do this through the courier who informed me that they only did road side delivery and couldn't take it up to my flat (it was a heavy work surface), with that being despite the total £50 cost for delivery already. There was back and forth of "speak to be supplier", but eventually they did help in getting it up. Really though the all round customer experience wasn't great, with plenty of emails and phone calls, and ultimately I felt misled by the total shipping cost of £50.
The one thing stopping me from reducing the score lower is that the people on the phone were generally polite and responded quickly to email.
Review by DCBarnes3 months ago
Very helpful and professional company. Would definitely use them again
Review by Yekanth3 months ago
Good service, good product, 4 stars only as the delivery charge was excessive.
Review by Conner Alsudayeri4 months ago
Smooth, easy transaction, lovely bath.
Review by ElectroKing4 months ago
Great value product compared to competitors
Review by Thadeaus4 months ago
Best price I could find, quick delivery and good communications.
Review by SantanaWright4 months ago
Cabinet fine but very poor delivery.. oddly the driver called me at work and said he couldn’t get the van up my west London road.. so insisted someone come to meet him. Obviously stressed and in the middle of managing builders and being at work I asked my poor father to go and meet him at the end of the road who carried it back on his own. In hindsight can’t actually believe this level of poor delivery service.
Advise you to pick someone who cares more about customer service.
Review by Dwiesha4 months ago
Great service will return
Review by Nagorka4 months ago
A professional, customer-focused company.
Review by HelenLam Derrow4 months ago
Good communication when I had to discuss delivery times.
Review by Iharauria4 months ago
The bathroom shelf I bought was so much cheaper through bhs home improvements than other companies and the delivery was really fast. The shelf looks amazing.
Review by Bjorny4 months ago
Shipping was pretty expensive. Post would have been cheaper.