Excellent. Item as stated, speedy delivery, intact. No problems.
Review by CamiMaxi1 year ago
Good service fast delivery
Review by Eronpal Knubben1 year ago
Excellent service, well packed and prompt delivery, couldn't ask for more.
Review by Nahakoni McKies1 year ago
Contacted BHF on 28 January regarding loss of pressure in underfloor heating system I purchased 7 years ago from them.
I asked for price of flow regulators, they told me these could not be replaced so would be better buying a whole manifold.
After further tests and emails it was suggested by BHF the manifold was not at fault but the pipe.
I asked on the 1st February how the pipe could fail after 7 years and inquired about the 25 year guarantee on the pipe as advertised, I have been totally ignored by Byron who was dealing with this even though I have sent further chasing emails.
My impression is that they are happy to speak to you if there is the chance of a sale but will not honor any warranty or guarantees.
Unless BHF are willing to resolve (hopefully they will after this review) next steps will be trading standards or small claim court.
Should not need to come to this but a company who is willing to take your money and provide a guarantee should honor it.
Mr & Mrs Neil
Review by Khalima1 year ago
Purchased heat recovery system after some research online due to finding mold in a bedroom. We had replaced windows and done a load of work on the house. Since fitting the system the quality of air in house is loads better. The other half isn't using her inhaler anywhere as often as she has done in the past. Bathroom is no longer like a sauna if you have a shower or hot bath. Windows are no longer have condensation on them.
Review by LoMo1 year ago
Fantastic customer service.
Polite and friendly staff.
The system I bought also works fantastically well.
Could not fault anything
Review by Nrami Kiersch2 years ago
What I wanted, delivered quickly at a good price.
Review by StephanieOhio2 years ago
Free delivery as well.
Review by Gritimitti2 years ago
Cannot fault ordered and delivered within 3 days who could ask for more .Perfect
Review by Yeit2 years ago
Easy to use website and excellent prompt delivery
Review by Greatbritain Grayden2 years ago
As described and delivered a day later than expected. Would use again.😊
Review by PerLudvig Abramski2 years ago
Very helpful service from Rosie, good product promptly delivered.
Review by Mma Alsada2 years ago
The delivery arrived within the advertised time frame and the Cork tiles arrived in good condition.
We followed the instruction given in preparing the wall surface. The tiles adherence to the wall seem very good.
I am very pleased with my purchase.
Review by Pulaski2 years ago
Excellent product easy to fit made a difference straight away with fast delivery
Review by Jswier2 years ago
Spot on very reasonable price and quality very good
Review by NicolaR2 years ago
Everything fine,but haven't had time to unpack and won't be fitted until April, please stop sending emails.
Review by Conraad2 years ago
Quick despatch. Well packaged. A good quality product.Thank you
Review by Aliie2 years ago
Prompt delivery with goods as described
Review by Grougan2 years ago
Thank you very much for your product very good but a little pricey
Review by Eltattyhead Sweenhart2 years ago
Great product at a great price very happy and prompt delivery
Review by FunkyWunkyDooDahs Pacenti2 years ago
Good service and products did what I wanted.
Review by Jwegner2 years ago
This is how all companies should operate. Excellent communication and tracking info. Well done!
Review by JudyNJ2 years ago
Ordered a DHV-15B heat exchanger with summer bypass to site in loft after talking to Byron. When the unit came it was far too big to go through loft hatch plus it was a DHV-20B which is nearly £100 cheaper than the 15B which I had ordered. I phoned Byron to explain the size of unit too big & it being the wrong model. He said because it had the option of summer bypass fitted made it a lager unit than the normal one. Why did he not explain this at the time of ordering, he knew i was to site into loft. and regarding sending a 20B instead of a 15B he said it was an upgrade!
So in the end I chose a 20B normal instead of summer bypass to replace existing unit they had sent me This one would fit through loft hatch & that I would get a refund of £121.78. I was told they would drop off the replacement unit & pick up the the other one at the same time.
The next thing I know they tell me they can't get a courier to do this so they will be just picking up the unit on thursday & I will receive the replacement the following monday.. In fact after waiting in all day it didn't come till the day after on tuesday. By thursday I still hadn't received my refund so had to phone them to be basically told that they had forgotten it.
So while I have no quibble with the goods, I am left unimpressed with the company
Review by Kiersa2 years ago
fast delivery good communication.heat reflectors as described