BetVictor Reviews

Just spoke to Helen on live chat, I had put a bet on and realised afterwards that it was for the wrong day, entirely my mistake, but it was voided and funds returned, with the minimum of fuss. Great job Helen!

The customer service was great, Emma was polite and professional.

I placed a treble on horseracing with this bookmaker. All three selections won. The payout should have been around £15,000, but they sited an obscure rule in their terms and conditions (which actually has no relevance to the bet in question) to cut this back to £5,000.
This bookmaker is probably OK for small bets but I would strongly advise against placing any wagers where you are expecting a big payout if successful, because it seems they strain every sinew to get out of paying!

Reply from BetVictor Betting & Casino
14 hours ago
We're sorry to hear you are unhappy with your experience with us, please find our Maxmimum Payout rules here: https:/ / betvictor.zendesk.com/ hc/en-gb/articles/360004718657-Maximum-Payout
If you would like this looked into further please email us at help @betvictor.com

The Maximum Payout rule states that I can win up to £500,000 on a multiple horse racing bet and the total payout only came to around £15,000 so, I can't for the life of me see how this rule has any relevance whatsoever to my treble.
However, it wasn't this rule that you used to cut my payout back, it was your Related Bets rule. This states:
“A related bet occurs when betting on one outcome can be seen to lead to, or influence the outcome of another selection in your bet.
For example, betting on Team A to score 3 goals in a double combined with more than 2.5 goals to be scored in a match would be related as one winning selection means the other wins by default.”
You've changed the wording since I placed my bet but the meaning is exactly the same - i.e, the result of one bet automatically affects or influences the result of another bet in the multiple. I placed a bet on one horse to win three different races spread out over five months; each race was independent of the other two - it was possible to lose any one and win the other two, lose any two and win the other one, lose all three or (as in this case) win all three. THEY WERE NOT RELATED!
Nothing anywhere in your rules said I couldn't place this type of treble. You just used this highly dubious justification to avoid paying me.

Good clear guidance about rules and tools available to members.

100% the best site for gambling. Really good table games as well as slots, customer service is also top notch. Don’t listen to all the reviews putting this site down most of them are fake or sore losers who can’t handle a loss. I’ve had no problems with withdrawals or deposits. Blackjack is awesome on this site probably the best Blackjack on the internet. 10/10 experience so far from BetVictor! ⭐️⭐️⭐️⭐️⭐️

In a land far far away I once cashed out some money from BetVictors casino (probably about 3 years ago) I am not greedy and will cash out and not chase more however you don’t make anything from this site.

I had a funny feeling that I’m light of Covid-19 some casinos would drop there RTP knowing that people would play and from the people I know that play here have said in recent time they have struggled to win anything never mind profit from the website.

My advice would be is look elsewhere first, they have little to no perks with the occasional bet X and receive Y and wager it 20x but this is very rare and can it even be classed as a perk?

Skyvegas offer A wheel spin for free...
William hill offer a prize drop for free...
And many other casinos offer you something for free.

You will see nothing from BetVictor absolutely zero and that’s coming from someone who’s held off giving my opinion thinking it might get better when in fact it’s almost certainly in the years that I’ve used them 95% poor.

Still waiting call bak, thatxwas 2 days ago, you said i recieve call and u failed, was told get bak in 30 mins, still waitimg , for last time wen can i fone ie wen are u answering calls so i can do a bet get my password updated, 365 dont gve me these probs,

5 star help from Helen in sorting my account and bonus offers

Quality service.
I have bad eyes and misread bonus terms.
Harriet rectified everything for me.
Great site. Not many honest sites left.

Excellent service today. Needed to change my account email address and dealt with in minutes. Thank you, especially on virtual grand national day!

Good sign up bonus for casinos

Great service by Helen!

avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid

avoid this online betting company i opened an account with them 3/4 weeks ago making several deposits an placing numours bets an not winning then my luck picked up an i made couple of same withdrawals which i recieved to my paypal with no hassle the on sat 7/3/20 i placed a few bets winning £900 an had a bet still running worth £600 i withdrew the money an on the 8/3/20 the hassle started i got an email looking more documents to to verify my account futher as of there request i straight away sent the documents that they requested then short time after i recieved an email saing my account was closed an bets an withdrawals were all cancled shortly after that i was sent jus over haf of the money to my pay pal an they wont gave me the rest of the money nofing but crooks how the uk gambling commission let this go on is beyond me sumthing needs done!
crooks avoid at ur perl

Amazing customer service, I spoke with Tina about a bonus, it was sorted in 5 minutes.....superb

I was missing out on some free bets at Cheltenham festival as i had already placed my bets prior and the lady on live chat was very good and quick in sorting out my query and offered me the free bets for the remaining days as a goodwill gesture

I have just been helped by Alexandria on the telephone, I received a friendly and first class service to my query, very helpful indeed and a nice manner, definatelywould recommend Betvictor.

I have had to use the online chat a couple of time. On both occasions I have received excellent customer service. My questions were answered promptly, even though one of the errors was my fault, they rectified it no problem. The only down side is the length of time it takes to withdraw to your bank account. If they could speed this up, it would be a major plus.

Helen was very professional and helpful and resolved my issue swiftly with no problem at all.

Best gamerling website

Great team, great service any bad reviews are simply people from a troubled pathway in life. Have a great 2020

They closed my account and stolen my money because I won some money. I know better betting sites

terrible still will not let me put the stake in

Had a slight issue with the app but kieron was quick to rectify and refunded instantly . Great service

Online chat was very quick and helpful.

The company dealt with an issue sensibly and fairly