Better Impact Reviews

Moving to Volunteer Impact is the best move we've made. It's allowed volunteers more flexibility than before, is easier for staff to use, and the support can not be beat. Whenever we've needed help, an actual person is able to help us within a reasonable amount of time.

I used the chat feature on Better Impact today and once again the service was stellar. The support experts are knowledgeable, courteous and friendly. Shannon form BI was able to spot something I was missing in a volunteer setup window right away and provided clear and concise instructions to correct the issue. You can't go wrong with Better Impact, they're notch in every category. One small complaint though, only five stars? I would give the support staff ten stars if I could! Thanks again.

Better Impact is by far the best database for volunteers I have had the pleasure of learning over the years. It is easy to use and there is so much you can do with it if you take the time to explore it! Everything you need is right at your fingertips - scheduling, activities, emails, reports, eLearning - you name it, they have it! They update the software often and always keep members in the loop of the new and exciting additions. Members also have forums to make requests, ask questions, and vote on things they want to see added. And the live chat option is amazing - someone is always there to help. We currently use it across our 4 hospitals and love learning something new every day!

I really like the responsive help chat feature.
I have had responses in the weekend local time because it not the weekend on the other side of the world!

The software has automated many functions we did manually so we have more time to complete other tasks.

I've been using BI for over 5 years and I'm sold. Easy interface for administrators. I like using it so much, I've recommended it to other municipalities. With 1700 active volunteers and another 1000 always in some form of on-boarding, it makes our lives so much more organized.

Love this software and all the functions! The help desk team is always great and accessible. I also love that the company listens to our suggestions and constantly updating the software with new functions.

Easy to use and manage.

Better Impact has made volunteer management so much easier! Always there with support on any topic that we need and their eLearning library addresses most issues without needing to contact them for support.

I implemented Better Impact at our public hospital in 2017 and have never looked back. The software covers the entire life cycle of volunteering and streamlines the administration necessary to provide excellence in volunteer engagement. The company are also excellent listeners and communicators and are very responsive to user feedback.I genuinely cannot recommend Better Impact highly enough.

Since starting to use Better Impact, management of volunteers has changed immensely for me. Volunteers can easily sign up for shifts, and the system creates a schedule for them to see. I can create and save commonly used reports to make viewing these items more efficient. I'm very happy with the program, and still learning more ways that I can use it.

I am always impressed with how quickly the Better Impact team responds to my questions and how helpful they are! I love working with them!

Since DE Humane switched over to My Impact I can't go any further then the home page. i can't see a schedule, can't enter hours. All I am allowed to see is the home page. So to me the site is lousy. Looks like if you came over from the old site, you are locked out from anything but the home page. I have asked the one in charge at DHA but have not gotten anywhere. I can't even access past the home page from my mobile phone browser. I have used all my browsers and even had a fried that is in IT try and he could not get any further then the home page either.

I am really excited to implement the Training Modules. We are in the process of implementing a more thorough training process for our volunteers to complete and we want to have it on-line.

We are a small 40 member volunteer emergency response team in Southern California. We evaluated over a dozen online applications before selecting Better Impact! BI has met our automation needs and their customer service and technical support are spot-on! Adfditionally they are reqularly providing application updates to improve the functionality. Lastly, their pricing is perfect for small teams like ours without compromising value. You will not be disappointed!

First thing I log into as soon as I get in to work! Easy to use software and helps with my dad-to-day management of volunteers.

i love BI is very good en easy to yous if yo need help you have help all the time is very good

I believe there should be an easier way to log hours and attach to organizations. It would be much better if those were on the same page, rather than logging into one account on to the other.

I have been using Better Impact for over 5 years now. It is easy to use and straightforward to teach one. The support you get from the company is top notch, most of the upgrades they do come straight from our suggestions.

Wow! This software does everything i need and makes me look good! I can now get all the information I need quickly and easily and communicate with volunteers. I love it. Great value for money. The support is excellent.

We have been using Better Impact for nearly ten years for our 400+ volunteers and we are very happy with it. They have done a great job of taking user suggestions and making regular updates, making it one of the best and most cost effective volunteer management systems around.

I will talk about Better Impact with anyone that will sit or stand still long enough to listen. Before Better Impact, I was using paper applications and sign-in sheets along with at least 4 different spreadsheets or lists in Microsoft Word, Excel and Access. We had a spreadsheet to track volunteer time that had been built by an Excel expert (complete with formulas and reports that would automatically generate) but the bigger it grew throughout the year the slower it became, and I discovered one day last year that the data in the auto-generated reports was inaccurate; I spent days afterward compiling data by hand for a crucial report. It was time for a change.
We found Better Impact with the help of one of our supporters, and after some research and comparison, decided it would be the best fit - we were right! Paper applications and sign-in sheets have been eliminated. All my data is in one place, and the data I track has greatly expanded. I could go on and on about everything I can do now, but you can read all about it in their awesome Help Files or ask them for help in their very responsive messaging service. Regular updates are the norm, and there's even a forum for administrators to submit our ideas for improvement.
If our budget didn't allow it, I would have the monthly subscription amount deducted from my pay as a donation - totally worth it ten times over!!

Such a great App- very user friendly with a really easy to use layout.Logging volunteer hours or signing up for events is quick and simple as is cancelling an event. Thoroughly recommend it to organisations and volunteers.

Have been in the industry for over 10 years and have gone through three previous volunteer management software programs. Changing to Better Impact has been like night and day compared to the past programs used. By far the best, it gives volunteers ownership of their schedules and the amount of assistance available and professionalism of the staff is amazing.

Better Impact has provided an intuitive and user friendly platform for records management and the volunteer experience. I also feel well supported as I continue to navigate my way through Volunteer Impact's functionality!

Better Impact is my everyday lifesaver for volunteer management. I quite honestly don't know how anyone who works with volunteers can get by without this software. From schedules to reports to storing organized information for volunteer profiles Better Impact is a helpful and easy to use tool.