Better Impact Reviews

Great product, but if things go a little wrong you can rely on their support.

We'd made a 'behind the scenes' error but it was fixed quickly by the Better Impact team.

Great service.

Been using Better Impact for our Volunteers now for about 3yrs, program is easy to use from both a Volunteer and Admin side of things. We also use it as our membership database / mailout list / department reporting etc highly recommend

Volunteer Impact provides the tools to implement best-practices in volunteer management, and the developers at Better Impact are responsive to requests and suggestions to tweak it or to add new functions.

The Better Impact Program does take a while to learn as there are so many levels to learn BUT the staff that are there to guide you are absolutely amazing. They are very patient and know the system well. Their explanations are easy to understand and if you are struggling they will reach out over the phone. Shannon has been outstanding to work with and our group is very thankful for her.

Great product and exceptional service. The Volunteer Impact database has helped us to streamline our recruitment and volunteer management processes. We can now easily store all our information, communication and training in one place. This has meant less work for each individual and by using the database we spend less time on volunteer processes and can spend more time on important aspects of our service delivery. Andy, Karen and the rest of the team have been extremely supportive and give great personalised service. I would absolutely recommend this product and company.

Managing our donor database has never been easier! Reporting is streamlined and easy. User friendly to the admins and to the donors. Better Impact representatives have annual check-ins to see how your are coming along with the software and you can contact a representative anytime for questions (response time is quick). They even have a product suggestion forum to submit suggestions for the software; they care about you and how the software works for you! I absolutely enjoy this software and cannot wait for future improvements on an already great software.

Absolutely Fantastic!!
Customizable and User Friendly. Our volunteers are really enjoying the site. The employees are so helpful and prompt in requests for help. They walk you through step by step as you get used to the program. The program is great. Easy to learn and work. Highly recommended.

This is a very nice and robust volunteer management system. It operates very smoothly and is user friendly. It can easily handle small to very large organizations and has a surprising amount of flexibility, especially with volunteer activity placement I only have experience with the volunteer module. The support team is on an instant messenger system within the admin module and they are very responsive and helpful. A couple downsides... i find myself running in circles sometimes when I just want to see who is scheduled for an activity as it involves having to run a report. The other is that aside from hour logging, I have not figured out a good way to use it to manage a reward system such as awarding points for completed work, then deducting those points when they redeem them. Overall, a great system with a lot of capability.

Perfect for access and storage of information and resetting forgotten passwords as an administrator.

Better Impact has made the world of a difference for our organization. The system is very user friendly for both administrators as well as volunteers. The initial onboarding of volunteers has become more fine tuned, and much of the time staff focused on this, is now being better used elsewhere. Volunteers feel that they are more in the loop, and are able to sign up for activities in a moment's notice. We are better able to track statistics in order to focus outreach. Staff and volunteers are much better able to communicate with each other in a more timely way. We have been able to work towards going paperless with this system. It is well worth the investment!

I love using Better Impact to schedule our volunteers- On an administrator end, it's an ideal software with amazing customer service. The only issue is that a lot of older volunteers struggle to learn this program, and require a lot more training that our older methods.

Always there to help, thank you Better Impact team for assisting me in learning how to use this system so I can serve my Volunteers!

Helps me to keep track of my volunteers in an organized manner while at the same time being easy for my volunteers to track their hours and find activities to sign up for.

Better Impact has substantially changed our program. We have been able to streamline processes, decreasing administration time and now can spend more time directly engaging volunteers away from our desks!

We made the switch to Volunteer Impact in 2016. Within a short time our volunteer applications tripled. People LOVED having the application online. We were able to move them through the training process quickly with the email templates. We have added new programs and expanded our coverage to accommodate the extra interest.

It immediately saved us 20+ hours a month. We were able to produce our monthly reports in less than a minute (previously took 10+ hours a month). Administration and volunteer management is greatly simplified. We love how easy it is to fill shifts. We can quickly screen for qualified, available volunteers and contact them.

It's changed everything. I never imagined this when I decided to move to volunteer software. What sets Better Impact apart is that they ARE volunteer managers and understand the needs.

Support is excellent. Both the online help pages, and also the chat function. I have had 100% resolution of any challenges I had.

One thing I would recommend you do. Before looking for volunteer software examine your current needs and make a list of ALL the things you need to do with a volunteer system. I did this and ended up with 18 MUST items that I could not live without. I examined twelve options and did walkthroughs with eight. Volunteer Impact was the only software that did everything I needed. It was the best decision I have ever made at our food bank. I am so grateful for the changes it's allowed us to make and the additional people it's allowed us to help.

Easy to manage, navigate, pull reports, create events and awesome customer service.

Great software - makes co-ordinating volunteers simple and effective. I particularly like the fact you can pull off reports easily and they can be filtered.

As a volunteer management system, Better Impact is excellent! Initial configuration is relatively simple, with a lot of additional flexibility and features available, when appropriate.

I teach college on an online platform that is a similar concept, but with obvious differences. Support is crucial with online systems. Better Impact support (via chat and email) has been the most responsive that I've experienced.

With such a diverse and extensible platform, learning enough to configure for your organization is difficult. Online videos and admin training helps to a degree, but the ready-when-needed support folk fill the gaps and are what made initial configuration relatively simple.

Works very well for us. Easy to update, simple and quick reporting too

Excellent and quick service.

Moving to Volunteer Impact is the best move we've made. It's allowed volunteers more flexibility than before, is easier for staff to use, and the support can not be beat. Whenever we've needed help, an actual person is able to help us within a reasonable amount of time.

Great software , has all the tools needed for easy management of volunteers, especially if they its roster base.

I'm new to the My Impact program. It's extensive in it's scope which means there's a lot to learn. Their training videos are excellent but what I really love is their chat help option. The people there are friendly, responsive and know their subject! When we're bringing on other Admins where they may not be wild about learning a new program, they too appreciate the level of friendly, easy, accessible assistance that My Impact delivers!

I used the chat feature on Better Impact today and once again the service was stellar. The support experts are knowledgeable, courteous and friendly. Shannon form BI was able to spot something I was missing in a volunteer setup window right away and provided clear and concise instructions to correct the issue. You can't go wrong with Better Impact, they're notch in every category. One small complaint though, only five stars? I would give the support staff ten stars if I could! Thanks again.

Better Impact has quite literally impacted us at The Ottawa Hospital for the better. It allowed us to get our applications online, manage, communicate, schedule and track volunteers throughout their life-cycle across multiple sites. We are more efficient, consistent and professional since we adopted it.
My team thoroughly researched and trialed a number of choices before switching to it and have never regretted it. It is affordable, dynamic, easily customized and allowed the inclusion of
French.

They are regularly updating and adding exciting features. Support is immediate and we love that it is a Canadian company!