We collate all the best reviews from around the Internet so you can view them in one place
Review by Kelly Huckaby11 months ago
Still Early But...Wow!
Still in the early stages of onboarding this software, but the support and training materials have been excellent. I can't wait to see what my team thinks!
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Review by Alain Johnstone11 months ago
Better Impact is a well rounded application for managing volunteers and an entire volunteer program. Between setting up learning modules to tracking hours Better Impact does it all!
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Review by Heather Sims11 months ago
We switched from a different volunteer database and love how user friendly Better Impact is. We have quickly grown our program and this has helped to stream line the process!
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Review by Pete Moody1 year ago
A brilliant system that has turned a time consuming process to a few clicks, so we can concentrate on making the volunteer UX a quality one.
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Review by Sonny1 year ago
it would be nice to have the option to load a streamlined admin page for the basic daily tasks, and the full site for more in depth editing. I log in every day to add hours of volunteer groups, approve hours, send emails, and run hours reports. Many other features I only use once in a great while.
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Review by Stephanie Thomson1 year ago
Better Impact is a great product with fantastic support.
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Review by Dustin Soptich1 year ago
I love this software. It makes managing volunteer programs extremely easy and it is very reasonably priced. Thank you.
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Review by Stacey Luhring1 year ago
Better Impact and the volunteer impact module has great for our organization. I really like the upgrade to the email capabilities so I can copy and paste text and pictures directly from another email into the BI email. I would also say I appreciate the quick and detailed responses to my questions. I always know that I will get an answer even if it is I will ask someone else and get back to you. I also appreciate the email threads being emailed to me for reference so I don't have to go back through the conversation thread in BI to find it.
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Review by Candy1 year ago
Easy to use and understand. Anytime I have a question it's answered very quickly. Much appreciated as my predecessor only gave me a printout on how to use this software.
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Review by C Jones1 year ago
The system is complex, dated and frustrating to use. I've unfortunately not had the same customer service experience as others. We will no longer be using BI.
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Review by Austin Seuferer1 year ago
This is a great product
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Review by Paul Grillo1 year ago
Thanks to the BI team
Hi all, please pass on my thanks to the BI team, especially Andy, Dahlia and other who have been answering my questions.
Today we held a training event for 125 people, marked their attendance in one hit with the mobile clock, and they collectively filled all 126 shifts in just two minutes on their mobile phones.
Thanks for all your support as I got ready for today. Fingers crossed but I think it has all worked as planned. Cheers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!👍
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Review by Sharon L1 year ago
Better Impact has provided the best Customer Support I have experienced in over 20 years of working in and around the software industry. They are quick to respond and give thorough, easy-to-understand responses as I learn their system.
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Review by Nyssa Meyerdirk1 year ago
I have absolutely loved using Better Impact. Our organization switched from a software with fewer features as part of a revamp of our volunteer program. Our volunteers and staff have found the transition to be easy and have received help at every step along the way when needed.
Our favorite features are the eLearning system, the ability to create dynamic opportunity postings and emails, and the unlimited admin accounts so our staff can be more directly involved with volunteers that work in their department.
This software has been easy to incorporate into our organization and is similar in price to what we were using before with countless additional features. We would highly recommend Better Impact if you are looking to begin using volunteer management software or looking to transition to a more robust software.
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Review by Ryan1 year ago
This is a very nice and robust volunteer management system. It operates very smoothly and is user friendly. It can easily handle small to very large organizations and has a surprising amount of flexibility, especially with volunteer activity placement I only have experience with the volunteer module. The support team is on an instant messenger system within the admin module and they are very responsive and helpful. A couple downsides... i find myself running in circles sometimes when I just want to see who is scheduled for an activity as it involves having to run a report. The other is that aside from hour logging, I have not figured out a good way to use it to manage a reward system such as awarding points for completed work, then deducting those points when they redeem them. Overall, a great system with a lot of capability.
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Review by AnitaJ1 year ago
Been using Better Impact for our Volunteers now for about 3yrs, program is easy to use from both a Volunteer and Admin side of things. We also use it as our membership database / mailout list / department reporting etc highly recommend
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Review by Morgan1 year ago
I love using Better Impact to schedule our volunteers- On an administrator end, it's an ideal software with amazing customer service. The only issue is that a lot of older volunteers struggle to learn this program, and require a lot more training that our older methods.
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Review by Chantelle Lowes1 year ago
Absolutely Fantastic!!
Customizable and User Friendly. Our volunteers are really enjoying the site. The employees are so helpful and prompt in requests for help. They walk you through step by step as you get used to the program. The program is great. Easy to learn and work. Highly recommended.
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Review by Helen T1 year ago
Great product, but if things go a little wrong you can rely on their support.
We'd made a 'behind the scenes' error but it was fixed quickly by the Better Impact team.
Great service.
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Review by Eleisha1 year ago
Great product and exceptional service. The Volunteer Impact database has helped us to streamline our recruitment and volunteer management processes. We can now easily store all our information, communication and training in one place. This has meant less work for each individual and by using the database we spend less time on volunteer processes and can spend more time on important aspects of our service delivery. Andy, Karen and the rest of the team have been extremely supportive and give great personalised service. I would absolutely recommend this product and company.
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Review by Erin O.1 year ago
Managing our donor database has never been easier! Reporting is streamlined and easy. User friendly to the admins and to the donors. Better Impact representatives have annual check-ins to see how your are coming along with the software and you can contact a representative anytime for questions (response time is quick). They even have a product suggestion forum to submit suggestions for the software; they care about you and how the software works for you! I absolutely enjoy this software and cannot wait for future improvements on an already great software.
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Review by Jo-Anne1 year ago
Better Impact has made the world of a difference for our organization. The system is very user friendly for both administrators as well as volunteers. The initial onboarding of volunteers has become more fine tuned, and much of the time staff focused on this, is now being better used elsewhere. Volunteers feel that they are more in the loop, and are able to sign up for activities in a moment's notice. We are better able to track statistics in order to focus outreach. Staff and volunteers are much better able to communicate with each other in a more timely way. We have been able to work towards going paperless with this system. It is well worth the investment!
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Review by Nick1 year ago
Perfect for access and storage of information and resetting forgotten passwords as an administrator.
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Review by Lilly Oelker1 year ago
Helps me to keep track of my volunteers in an organized manner while at the same time being easy for my volunteers to track their hours and find activities to sign up for.
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Review by NB CERT1 year ago
Easy to manage, navigate, pull reports, create events and awesome customer service.
