I place an order on 31 October. I cancel the order on 3 November by email to customer care, as instructed on bett1.de website.
On 7 November I am informed by DPD shipping company that my package will arrive in a few hours. I call bett1 immediately, and customer services assures me in follow-up email same day that DPD has been informed that the delivery is cancelled. I am told that I will get a refund when the warehouse gets my package.
I look on my PayPal account and realise that I have been charged 400 euros on 6 November - 3 days after informing Bett1 of the cancellation.
Today (9 November) I get a message from DPD saying that the package was successfully delivered. I don't know how, because I don't live at that address. I was going to move into a flat, but changed my mind, hence the cancellation of the order.
Now I'm in this impossible situation - my package has been delivered to a place that I don't live and can't get to easily. I can't arrange for a return. And I have been charged 400 euros for a mattress that I cannot either use or return.
Thanks, Bett1. Great job. Don't run an online business if you don't reply to emails.
Review by Whillo1 month ago
Review by Taizo Mamonenko1 month ago
Best decision of my life!!!
Review by Estenie3 months ago
Top Kommunikation top Matratze beinhaltet 2 Härtegrade
Review by NurFaiza Pithwa3 months ago
Review by BPort4 months ago
Super matress. Very firm and the topper made it even better. Suggest getting the topper with your matress order right away.
Review by Jonilee Lialia4 months ago
Review by Hadijat Tercyak4 months ago
Review by Stensland Siti4 months ago
Review by Philchris5 months ago
Review by BadJuice Derrow5 months ago
BAD BAD BAD BADDDDDD
Review by Yoler5 months ago
Super tolle Matratze
Review by DuSold6 months ago
Schlechteste Laden ever
Review by Vickicustomer6 months ago
Review by RiderOne6 months ago
Review by Bouaketh6 months ago
Easy to order, on time delivery, and great night sleep. Would recommend to everyone!
Review by Waccamaw Derrow6 months ago
Great bed and brilliant service from ordering to delivery tracking to setting up!
Review by Mazzotta6 months ago
Review by Raiza6 months ago
Review by Cuastomer6 months ago
super super super
Review by SriS6 months ago
No more back pain! 😀😀😀
Review by Volunteer6 months ago
Delivered with delay, but delievery was to Austria. However good packed, quality of the product is good. Could be a bit harder on the hard side, the midle hard side I am sure I will not use. Would be great if it would be produced as hard and extra hard apart of the offer of hard and middle hard.
Review by Greete6 months ago
Exactly as described. Soft side is not too soft and the hard side is not too hard. No complaints