Avoid at all costs. One of the worst betting sites out there. Their software is slow and their cash out system is rubbish. They suspend cash outs mid tennis sets. Customer service is poor and do not care. They should stick to what they do best and that is poker. Use them as a sports betting site at your risk, but with so many better options out there you would be foolish to use them. I only started using them because of poker bankroll, but that was a big mistake and I hold my hands up to that.
Review by Menoka1 month ago
Pokerstars have just done a server maintenance without informing customers and without any emails. This also affected betstars. I have just been logged out and cannot do anything with my bets. If you enjoy live betting options and the cash out facility then betstars is the worst site to pick. Be smart and pick ANYTHING else. Literally this is the worst sports betting site ever. Not worth the experience at all.
Review by Familymsv Dannies1 month ago
How can a bookies have no phone number? We aren't in 1998 anymore
Live chat never worked either so you send them an email and it takes days to reply and even then it's not helpful and they're incompetent so doesn't help
Oh and bad odds/low limits
Review by Zivko2 months ago
I think betstars is great no problems at all
Review by Bafford2 months ago
I’ve had same problem as most people. Deposited 20 and got a 20 free bet. I won 205 from this. I then went to withdraw the funds and there didn’t seem to be a problem but the next day the cancelled the withdrawl and says there’s doing a security check. Been over a week now and no reply’s to an of my emails
Review by Shikaar2 months ago
Froze my account and accused my of freaking laundering money!! This was only when I withdrawing of course
The times I kept depositing this fictional money laundering wasn't an issue
The customer service are rude and ignorant
How did they get a licence??
Review by ChrisalisUK2 months ago
I have the same problem as many others who have submitted reviews here. My account has been frozen for over a month and a half. They've ignored every email I've sent asking why it's frozen and there's no reason for it to be frozen as my account is fully validated. I will be making a complaint to the IBAS very soon as I have funds in my account. As far as I'm concerned this is theft.
Review by Jacquelynne3 months ago
Same problem. Deposited 20 euro then at once my account was frozen. No reaction after sending 4 emails. THIEFS
Review by Cassilda3 months ago
Horrendous. I opened a new account, place a bet. My bet won. My account balance was and is £167. Betstars Uk were very happy to take me deposit and allow me to place my bet, but when I came to withdraw my funds I get a pop up telling me that my account has been temporarily restricted pending a routine security investigation. Apparently these checks usually take a few minutes... a week later my account is still locked and I still cannot access my funds. They requested multiple ID documents which I sent over immediately. I received zero communication from them for three days despite my sending countless emails and messages. I only got a response when I complained via Resolver as even then only a pointless generic message. Apparently the issue is complex and their “specialists” are working hard to find the best solution. There is no issue relating to me at all. I have provided every ID document required. I will happily provide my DNA and lifetime financial records if necessary. I’ll physically go to the office to provide samples. The only issues here are the total incompetence of this company and their willingness to steal clients’ funds. Betstars have without doubt the worst customer service of any business I have ever dealt with. This company, licensed by the Gambling Commission, has effectively stolen my money. Looking at the reviews on Trust Pilot they have repeatedly done this to many people. Yet the Gambling Commission still allows them to operate in the UK. Why is that? Presumably they do pay the required state sanctioned bribe to the right people? The Gambling Commission need to step up and do the right thing here. This company should not be allowed to operate in the UK. DO NOT USE THIS COMPANY.
Review by NickyfromPhilly Limn3 months ago
they let you deposit but don't let you withdraw. they don't respond to messages and have no live chat. DO NOT DEPOSIT or else you may never get your money back. The wesbite is a scam
Review by Ignitrum3 months ago
Deposited 350 pounds - they said they needed to verify My account. I sent an email with documents attached - I’ve heard nothing , they have stopped answering my emails. Pathetic company
Review by CherryOnTop3 months ago
Bunch of cu nts
Review by SusannaFA3 months ago
Dirty bunch of cu nts
Review by BaconBett3 months ago
Worst company I have ever dealt with in my life. Take up to a week to reply to emails and that's after sending 10. Staff getting paid to do sweet nothing. Archiving/deleting emails at their own leisure. No live chat and no phone number. Shambles. Awaiting a refund/withdrawal for a month. Yes a month.....
Review by Wenshing Aswarnauth3 months ago
Utter scum. Whoever runs this company should be arrested immediately as he is not capable of running a business that handles large amounts of cash.
Customer service team barely speak English & when they do there’s a 7 day delay between messages.
I’ve been dealing with Dalila & she is utterly hopeless.
Review by MinecraftLord4 months ago
Whoever reads this, DO NOT USE BETSTARS.
- Deposited £25.00, won £460.00 (lucky I know!)
- Sent my documents for verification.. To be fair my account was verified quite quickly. I question if my account is even verified at all!
- Even though my account is supposedly verified, my withdrawal still has not been approved and probably won't ever be.
- There is no form of live chat or telephone number so you are stuck with an email address which no one responds.
STAY AWAY FROM THIS FIRM. THE MORE PEOPLE THAT BOYCOTT BETSTARS, THE MORE LIKELY IT'LL BE THAT THEY WILL GET SHUT DOWN IN THE FUTURE!
Review by Wyre4 months ago
I give them 2* as recently they have started making the money go in your bank the next day not sure if this will last
do be fair they are willing to lay a okay bet on football and golf although am i not sure I would want to win a lot as I get the feeling any time they can just ask for more ID and slow things down and if you won a fortune they would drag it out before they paid and its not like you can call them to ask as people have said they're not reachable by phone which is a bit suspicious
The customer team leave a lot to be desired I have sent emails and they have been ignored or they haven't understood my basic question and asked what do you mean??
Also if they make a decision they dont change their mind and will just ignore you if you ask more. You could say they are blunt and quite rude in that regard. They are no Bet365 when it comes to Customer relations. They know best and they dont care what you say and question
If you are playing BJ
find a table on your own as I have played and the other people on the table are usually horrible
I have seen people with 8/8 stand against a dealer 9 card or hit on 16 against a 4 or stand on 15 against a dealer 10. They have no right playing when they cant even play to basic strategy, Totally screwing up the cards by their dumb play
also what annoyed me is that there are people talking online to the dealer when he or she is dealing to the players and the people chatting are not playing the game. They just talking to the dealer like they are best friends and chatting about how they have just woken up or they dont feel well and they dont even stop to think people are playing a game here for money. Fine if the table is empty but when people are playing at least have the decency to STFU
I have seen people be really rude to female dealers and also creep round them. Its not a chat room its a blackjack table. Guys thinking they have a chance with the female dealers is sad.
I think it must be in Eastern europe and I am guessing they earn minimum wage so shame there isnt no option to tip a few $$ especially to the ones who are happy when you win
Review by Roussel4 months ago
i joined betstars 2 weeks ago made a £20 deposit did 2 bets on £10 one lost one won £33.33 when to withdraw it and it has been pending due to secruity checks for 8 days now i have emailed support and the cashier every other day and have not had one responce back and no one has told me whats going on,,,its a terrible site
Review by NGerl Maanieh4 months ago
After a deposit of 20 euro they froze my account for no reason. No reply to emails at all. Money is lost. They are thieves and can not be trusted!!!!!
Review by JanieJones Mucret4 months ago
Couldn't agree more with the vast majority of reviews . Set up an account and deposited £20 and then they froze account . No emails from them and only replied after many of my emails from me . Asked for documents to be emailed over to them (bank statement , utility bill etc.) which I did and still no response . The account has been frozen for over a month now . Don't touch these people with a barge poll !
Review by Redukser4 months ago
I don't understand the negative reviews.
My account was verified within 48 hours.
I won over £500.00 which was paid within 24 hours of being approved.
Well done Betstars!
Review by Bethlux4 months ago
Only giving 1 star as no option to give zero. Account suspended after 1 bet. No explanation or communication as to why. Joke of a betting site avoid at all costs.
Review by Enzion Hephzipa5 months ago
Still waiting. Virtually no communication at all, except one pointless email telling me “the specialists are working hard to find the best solution”. To a problem that doesn’t exist. More like they’re enjoying stealing my money.
I have complained to the gambling commission as I do not believe a company that operates in this way should have a UK license. Hopefully they will take action.
Review by TrustButVerify Reynante5 months ago
Absolute gems. App gets a little bit glitchy after a while but with their instant withdrawals and decent odds there’s not really much more you can ask for.
A few different markets for the football might be the only improvement, but that’s nothing major
Review by Jalesha Obsta5 months ago
Total SCAM let you place money into your account. They then suspend your account no contact number just silly online form where they take weeks for a reply. So they suspend your account for money laundering and only unsuspend your account if you lose if you win bet then account stays suspended. Should not be allowed to operate based in Malta AVOID AT ALL COSTS