Dishonest budget company only interested in sales. Booked an AXELOS course (classroom based MOV Foundation and Practitioner) and was told it was completely separate to the Knowledge Academy’s course despite being in same building but actually it is the Knowledge Academy’s course - same dates/room/lecturer/materials etc just sold by a third party. My company no longer uses the Knowledge Academy due to sub-standard training and materials and the fact they don’t offer the practitioner exam in the classroom in the week of the course - it has to be booked at a later date as an online exam.
Also was told that the exam had indeed been arranged for the Friday in the classroom only to arrive on the course and find no exam had been booked and there wouldn’t be any staff here on the Friday at which point it was too late to arrange the exam!
Unhelpful staff who actually lied repeatedly from both Best Practice Training and The Knowledge Academy.
Review by Peaksfreak AbouHemid11 months ago
Son was booked into a course 22-24th January inclusive, suffers anxiety & panic attacks so was pleased in was in Peacehaven, which is local.
Night before the course get a message saying there are venue issues and course moved to Seaford.
Of course, Son didn't go as it made him feel even worse.
Messaged Peacehaven Council Community House and there was no such booking made by Best Practice Training !!
What happened, who isn't telling the truth here ??
Living in Peacehaven all my life, I would find it extremely unbelievable if Community House made an error !!
Disgusted is an understatement !!
If you don't want to be let down and you child messed around, I would suggest you avoid this "organisation" !!
Review by Cergei1 year ago
Booked through Best Practice but the course was ran by The Knowledge Academy in Southampton (unknown to me! I had read their reviews which is why I didn’t book with them!). Poor joining instructions, poor communication. Lecturer was very average. Still waiting for my exam voucher despite being promised it on Friday/Saturday last week so it’s already been a week since completing the course. Complained via email to Best Practice as they took my money and was assured somebody would call me back (a week ago!)... still nothing! No response to a follow up email. So completed the foundation and passed, completed the practitioner course but still unable to do the exam as no voucher! Booked for a 5 day course to get it all done in one hit. I feel totally robbed!!! Everyone on my course felt the whole process was poor. The lecturer was not employed by best practice, he was employed by the knowledge academy. I booked on the basis of all the reviews being good with best practice but this course was run by a different company despite paying best practice directly! Very disappointed and would absolutely not recommend! Very unprofessional. Our class finished at 4pm every day. Not 1700!! There was no exam prep on the 5th day as per joining instructions, there was no 5th day!! They state “Delivering the highest standard of training” in their literature which is absolutely not the case on my course.
Review by Pamedali Rekaby2 years ago
I undertook PRINCE2 Practitioner 2 day course in London. The tutor - Kara - was superb! She was extremely engaging and knowledgeable and explained the material very well.
The lady who booked the course for me and whom I was having email conversations with - Chloe - was extremely helpful as well.
The facilities were ok although it was nearly 30 degrees on both days and there was no air con.
The disappointing factor was the pre-course material which did not reflect the exam question format at all. I only received the relevant course workbook on the 1st day of the course which did not give me enough time to practice (the exam took place in the morning of the 2nd day), therefore please ask to be sent the workbook in advance, ideally together with the other pre-course material.
Having said that, I have successfully passed the test which I'm delighted about!
Review by KatieT Hawrami2 years ago
I have recently certified Prince2 Foundation & Practitioner and I am highly obliged to Best Practice Training team & Anthony Bradley(trainer).
While it was intense week of training, Anthony ensured to elucidate the concepts in a very sequential way & much to the likes of our understanding level.
His training helped me to appear for the exams confidently & successfully.
I would recommend Best Practice Training to anyone.
Review by CourtD2 years ago
I underwent the PRICE2 Foundation and Practitioner course with Best Practice. The trainer was superb, and did a fantastic job getting me through this very intensive week. The location of the course and facilities were fine.
Review by Glennora2 years ago
Very good course, with an excellent trainer who knew her subject very well,
Would be useful to be able to see which questions in the exam you got right or wrong.
Review by Exit Hitts3 years ago
Booked in for the exam only.
Even though the training partner cancelled the session, Best Practice made sure that I was still able to sit the exam as originally arranged. This included an offer to come to my place of work and run the exam in one of our meeting rooms, or to go to their HQ and sit the exam.
Review by NCRay Orthodontics3 years ago
A very well presented course with lots of very good material.
The trainer was very experienced and had great knowledge of Prince2 and was able to teach it in a very practical experience based style.
Would highly recommend it.
Review by Banosprof3 years ago
Best Practice Training delivered all along the line. From the process of booking the course, the facilities and materials provided and an excellent course trainer, with real practical experience and a way of training that resulted in a passing the examination. I would highly recommend Best Practice Training and the trainer (Brad).
Review by Mihailovs3 years ago
Excellent course, material very well presented.
Review by BRDgirl3 years ago
I would definetely choose Best Practice Training again. Excellent facilities in Eastleigh and the Trainer (Derek) was an experienced senior IT man with great energy and knowledge.
If I had something to propose would be availability of more sample papers but I don't know if it's up to the Training Center to provide.
I would recommend Best Practice Training for the ITIL Foundation course to others!
Review by Geene3 years ago
Training provided with concise and relevant experienced personnel and professional delivery
Review by Shoots3 years ago
very good and friendly team
Review by Naini Scimone3 years ago
Very well planned & tutor had fantastic knowledge in the subject... lets just hope I pass!!
Review by Christoffel3 years ago
Our trainer David was both engaging and knowledgeable.
The information I have learnt (and will continue to learn) from the course will benefit me greatly in my role as a Problem Manager.
Review by Shegge3 years ago
Given the experience of two days of jam-packed discussion and review of the ITIL Practitioners course, I can easily recommend the tutor and the material - even though I'd have preferred an extra day or at least the study book beforehand. Not knowing it was available for purchase separately (although that extra expense isn't sought), having that to read through rather than just the scenario, may have compensated for an extra day of study.
Of course, extending the length of the course incurs costs which would likely push the course further up the scale than I'd like.
Review by MrRoggins3 years ago
My instructor's Project Management experience's and delivery made what could have been a very dull course very engaging. I would definitely recommend training with Best Practice. I am already planning my next training session.
Review by Tyressa Venkatasubramani3 years ago
The week is extremely intense especially if you are relatively new to prince2 however, the trainer was very precise and detailed in his delivery. The evening reading is a must if you want to keep up.
Overall I highly recommend.
Review by JBlair3 years ago
I found the course very insightful and the tutor we had delivered the course brilliantly keeping us engaged at all times.
Review by Saadia3 years ago
Would recommend to anybody wishing to understand Project Management more fully.
Review by Sarif3 years ago
Good subject knowledge with clear explanation
Review by Askwish3 years ago
I have completed two courses with best practice and I found the office staff very accommodating, the venue is modern, light and airy and within walking distance of train station. The lecturers that I had for both courses were very knowledgeable and approachable. The class numbers were a good size too so you were not always competing with others to ask questions!
Review by Michaeljohn3 years ago
The trainer was probably the best I have seen.
Review by Leandroit3 years ago
I was on a 2 day course in Eastleigh and it was easy to find, learn and develop with Best Practice.
The trainers were extremely professional and catered for the groups needs.
Flexibility is also a strong point as I can return to the location to compete my exam even though it's an online based one.
Recommend to anyone who wants to train locally with a good professional outfit.