I ordered a number of badges for our upcoming shows. Everything up to paying the invoice was fine. Then a week later I used the chat to ask for a status. Jamie simply said that it was not in production yet. I asked why and she disconnected the chat. I called and asked for a status. I was told that if I paid extra then they would put the badges into production and ship them. When I refused, I was told that there was not ETA on when they would go into production.
a VERY POOR COMPANY!
Review by Javada Shakkak1 year ago
NOTE: All the "positive" reviews were posted on the same date or within a couple days of each other. Ironic? I think not!
I was working with a specific rep with this company and everything was fine. I placed an order over a week ago and found it odd to have not been contacted back after a couple days. I e-mailed my rep again, with no response. I called the company, who just has a generic number, and spoke with another rep. She first responded with, "We have all been very busy," which, as a customer service rep, should NEVER be something you tell a customer. So my time is not important? So that is an excuse to not DO YOUR JOB? I am also very busy and I do not have time to follow up on orders multiple times. She then asked me who my rep was (which I believe should have been her FIRST inquiry.) I told her my reps name and she then informed me that she no longer worked for the company. Does anyone check past employees' e-mails? How was I to know that she no longer worked there? Was anyone going to reach out to her current customers to inform them that their orders were not going to be submitted? She then informed me that Best Name Badges has over 200 pending orders currently, which again, is not something I want to hear about. I am a customer and the only order that I am interested in, is MINE. I am very disappointed with the service this company has offered, or lack there of. I just tried calling the plant manager, Sam, who I emailed after my phone conversation several days ago. He has not responded to my e-mail and was not available to speak to me on the phone. Again, the rep who answered the phone told me that they are "very busy." Too busy to resolved a current, paying customer's order in a timely manner?
This has been the WORST customer service I have ever experienced.
Review by Sicksickworld1 year ago
I have ordered ID badges on multiple occasions from BNB. While they produce an adequate product, service is extraordinarily slow, lie when asked for status updates and are rude when contacted about orders. Searching for better source, hopefully in the Southwest.
Review by Vinant2 years ago
Great product and great discounts! Love their email updates!
Review by AussieVal2 years ago
Ordered some name badges that only they had for sale. Called to confirm the order after a week a very nice lady helped me out. Great customer service!
Review by MissFancy2 years ago
Great customer service, quick delivery, and quality product.
Review by JoyceDetrick2 years ago
Great products, friendly service
Review by Bagpuss Vandermesh2 years ago
Always a Great Experience with BNB!1 Friendly staff and efficient!!!
Review by BasemKaresli2 years ago
If you are looking to get ripped off, hire this company to produce your name badges. Quick turn around? Non-existent. Excuses? They are full of them... sickness, too busy, etc. We have been waiting on a refund for over 2 weeks! Absolutely the worst vendor I have ever worked with. STAY AWAY FROM THEM LIKE THE PLAGUE!
Review by Exotissima Brosman2 years ago
Great products, wonderful customer service, reasonable prices, and quick turnaround from order to receipt of products. Great experience working with this company!
Review by TheRoadBetween2 years ago
Fast, Quick, & Affordable - great quality as well. Will order from them again.
Review by Noelvi Moslavac2 years ago
Great company to do business with.
Review by Societal2 years ago
Great product and great service
Review by Coralis Pefkaros2 years ago
Top quality products and awesome customer service - I've been a satisfied customer for 3+ years!
Review by Coup2 years ago
Review by Ttavassoli2 years ago
If you want professional business badges, order from Best Name Badges. There are some other companies that state their badges are strong and durable but just remember, you get what you pay for. I tried the cheap route one year and the badges only lasted one month. I wasted $272.00 on junk. Thank goodness I found this company through an internet search. Our employee badges are a bit old but they still look professional and they are magnetically staying on our shirts. The magnets are very durable! I love this company ❤️❤️❤️❤️
Review by Jeannye Gillar2 years ago
Great product, awesome prices and excellent service
Review by Arveen2 years ago
I had issues with my shipment arriving on time and reached out to Alex Medina for help. I was surprised how fast he was able to contact FedEx and assist. It was nice having the extra support and feeling cared for!
Review by Jleins Magliocca2 years ago
Our name badges turned out beautifully, the price was competitive, and shipping was very fast. I had no issues asking for updates/changes to the design and everything was taken care of to my liking.
Review by Urvin2 years ago
We placed an order for our staff. The name tags are simple, and eye-catching. The nametag is durable and the magnetic connection is strong. 5-star for sure!!
Review by Invaders2 years ago
Best Name Badges is Top Notch when you need name badges. We have ordered the Permanent Digital badges for our Sales Reps as well as the Reusable ones for our temps. Great quality and quick service..
Review by Tigermaz Hampers2 years ago
Thanks Mel and Alex you guys are wonderful.
Best service in my 30 years in business.
Review by Kalica2 years ago
Alex was absolutely great! I needed name tags for an event at the last minute. Alex walked me through the process on Friday and they arrived Monday. The badges themselves were beautiful and very professional. I was also impressed with the strength of the magnets. No lost tags here! I will refer Best Name Badges to anyone who needs them with absolutely no reservation. Thank you!
Review by LHathcox Buster2 years ago
Quality name badges and great, fast customer service.
Review by Bestun2 years ago
Alex was very helpful in setting up my request for a name badge. He made the process easy and was completed quickly. Excellent service.