Be warned this company is terrible spend your money elsewhere...
Review by Bafford3 months ago
DO NOT USE! MIGHT BE CHEAP BUT AWFUL CUSTOMER SERVICE
Review by Doniellaeubanks3 months ago
terrible. please avoid.
ordered my contact lenses as was given a good price and promised delivery within 5 working days.
Took > 3weeks for lenses to arrive and they are clearly defective. My vision is blurry and eyes irritated.
Have ping-ponged emails to be told that I have to send back at my own cost and refund will be issued. No guarantee regarding refund so all at my own liability.
Am so woshing I did not give bestgaze a chance and order a full 12 months' lenses now.
Will stick to UK-based supplier from now on. PLEASE be warned!!!!
Review by Shortshopper4 months ago
The problem with Bestgaze is that no one provides you with a Parcelforce tracking order. I ordered my contact lenses a week ago and they have still not arrived (although it says the package was shipped the day I ordered them). So where are they??
Review by LogicPak Francullo4 months ago
Great price and that is where it has stopped for me. I couldn't wear the lenses as they gave me blurry vision and were extremely uncomfortable although all the specifications were correct and they were a good brand. I was asked to return them at my cost so they can investigate which would have cost me half the price of what I had paid for the lenses so I emailed them again which went unanswered. £27 in the bin now and the time I took shopping, emailing them, and writing this review so time to stop dealing with these guys now and going to a UK based company as I am running out of my Specsavers lenses :-)
Review by Jeydie4 months ago
I ordered on this site and received my order fairly quickly. However , there was one box of contact lenses wrong degree ! Contacted customer service but no reply !
Review by Galetski4 months ago
Do not use this company. The first time i ordered from them about a year ago they sent me the correct lenses and the lenses were fine. Recently i ordered from them and they sent me counterfeit lenses - the packaging looked almost identical to authentic high quality lenses, but there were subtle differences when you looked closer (including not having the correct engraving on the lenses) and more importantly the lenses were unwearable. DO NOT use this company. There are other online companies out there that do offer a good service - I have been using one for years and stupidly tried to change to this one to save a few pounds - read the reviews first.
Review by Getwot McMichael5 months ago
I was very pleased with the service I received from Bestgaze! My lenses were shipped the day after I ordered them, and despite reading the terrible reviews, I did receive a tracking number (but only after I requested one). Considering the fact that I live in the UK, they arrived within a week. The price of my lenses were the cheapest I have found online.
Review by Rachmad Derrow5 months ago
New customer shop from London - purchased Acuvue 1-Day Define (90 lenses)
I placed my order on 22 March and it shipped out on 25 March (promised 5 working days delivery) However, I've been waiting for 12 days (today is 5 April 2019), the parcel is still not delivered!!
Wrong delivery information provided by customer service, lead to a stolen parcel investigation at my building. It cased a lot inconvenience for the security team because they parcel have never delivered.
I don’t enjoy this shopping experience at all and very disappointed about the service since I had email before purchase. Will never recommend to ANYONE
Review by Cloudtop6 months ago
Second order arrived today. Ordered Monday evening arrived Friday excellent service. Best price I have found so far. Definitely recommend Bestgaze peace of mind paying with PayPal.
Review by Custostmer6 months ago
Horrible! Been a week.. I send them 3 emails no respond.. Can't track my order. They took my money and i left with nothing!!!
Review by Nassir8 months ago
Terrible customer experience. They claimed to ship within 24 hours but I ordered nine days ago and my order still hasn't shipped. When I complained to their customer service I received the same generic response back several times — "technical problems" — without any actual engagement with my query. Strongly advise against using this platform
Review by Snehesh10 months ago
I ordered my contact lenses on 13 Oct and received an email saying "waiting for product" on 15 Oct. I waited till today, 22 Oct, but I heard nothing so I emailed customer service because I couldn't track my order online, despite following the link in the email. After a few emails back and forth, they couldn't tell me anything about my order, when I will receive my lenses and kept saying it usually takes 1-7 days or 3 weeks!! After the third email they said once we receive your lenses it'll (again) take 1-7 days or 3 weeks to be delivered. I have now canceled the order as this service is appalling and I will run out of my contact lenses in 1 weeks so I purchased them from another supplier. I am now waiting for my refund.
Review by Hilo Adrmore10 months ago
The best price on the market so far for daily acuvue moist lenses 90 pairs. Shipment was quick. No complains.
Review by Rlaceyp10 months ago
If it were posssible to give a 0 star I would.
They sent defective lenses then expected me to ship them back to them. Then they posted me someone else's glasses! With their full details in total breach of data protection. They will not provide me with their complaints procedure and they expect me to "guarantee" the return of the glasses to them. An utter joke. Do not use
Review by Aliged11 months ago
Bestgaze claim to send your item within 24 hours and that it will be with you in 3-5 working days. I bought my item seven days ago and they still haven't sent it yet, let alone me receiving it. The order page says it is 'waiting for product'. I would never have bought this product if I knew they didn't have it in stock, but of course they don't tell you that and take your money anyway.
I complained to them over a day ago and have not received a response from them yet. Avoid!
Review by Tferb Riggett1 year ago
Everything as expected. The prices were much better than buying in the UK and the goods came as expected. They took less than one week to arrive. I also had to change my order slightly and got in contact with customer services just after I'd placed my order. They got back to me within a couple of hours and dealt with my request quickly and courteously. I was slightly apprehensive because of the bad reviews, but everything was plain sailing for me.
Review by Fefo1 year ago
Thought I would use this company as they came out cheapest. On the website it does not show anything regarding stock. completed my order on the 13th and the next day got an email regarding "waiting for a product", ok I thought leave it a few days check today and the same "waiting for a product". If I knew this I wouldnt have purchased. I have requested a refund. AVOID.
Review by Adavyette1 year ago
Very poor service. Sent the wrong lenses (yes I checked the order sheet sent with the wrong lenses. They then wanted me to wait in while their courier collected the wrong lenses - for a £30 order. They also failed to include any of the three lens cases ordered. Shops elsewhere or be prepared for hassle.
Review by CustomeParagon Candappa1 year ago
Ordered my Air Optix Aqua as the price was decent. We’re sent from abroad which I will bought was weird for a .co.uk site! Also 5 out of the 6 lenses in the box were virtually dry as the seal had been broken!! Also unusual was there were no markings on the lenses themselves. No reply to emails either. Won’t be ordering again!!
Review by Yonya1 year ago
I thought I would leave a review after being a customer of this site for years. I have never had any problems with them and their prices are the cheapest I've found on the internet. I recently had to cancel an order due to a prescription change and the refund was processed within 24 hours.
Review by Janakiramaiah1 year ago
This is a British version of the biggest contact lens online shop in Poland (szkla.com). I've been buying on both websites for many years and everything was always ok.
Review by Zimbony1 year ago
Poor Customer Service
Ordered the wrong strength of lens. +5.75 instead of -5.75. Even though I had ordered from them before.
By their last communication, which has been excellent throughout, they are trying to locate a set of free correct prescription.
You can't argue with that service.
Review by Bixa1 year ago
Was dubious when buying contact lenses off this website - but they came so i was really happy. The brand i use is a big brand - so i wasnt worried if the product was good or bad quality or not.
They came from poland i beleive so - but came within 7 days. Really cheap and good quality!
Review by Broersma Japp1 year ago
Don’t order. I waited over 10 days, nothing, no communication, then when I contacted them they said they were waiting for my lenses. Cheap but you get what you pay for I suppose. Now waiting for my refund. 😠
Bestgaze is rated 2.0 based on
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