In a crunch, as I needed money in a hurry while shopping in Venice, Italy, today, I was careless enough to change US$600 into Euro, with no trustworthy ATM in sight. Based on their stated rate, I expected to get about Euro520 or perhaps 510 due to their "processing fee." As if this rate wasn't bad enough, my jaw dropped when they paid me a mere Euro402, charging an additional fee of almost 20%.
Their practices may me technically legal but they are highly immoral and corrupt. Some government agency should intervene and stop such abuses of travelers.
Anybody who does business with these crooks (including myself) is a fool and has only themselves to blame.
Review by Kltmqita Chipondaminga2 months ago
They will steal your money, be careful when you are in Rome. Who in the world takes 19.99% for service. I change 200 dollars in Serbia and got 170 euros and two days later I did the same in Rome and they gave me 129 euros. When I told them that that is fraud he has the courage to tell me I wouldn't advice you to change them back into dollars you would get 100 dollars. Be aware of these theaves they are everywhere in Rome.
Review by Gerge2 months ago
they are cheating by not telling you the detail calculation. the bill only informed the total money that they gave to you. they never explained about 19.9% commission fee. you better never ever go to their place.
Review by TammySue4 months ago
0 Stars. This company are crooks and steal your money.
Review by Olene4 months ago
0 STARS!!! This company is trash. Total scam as everyone else has indicated. DO NOT GO HERE. Get your money from your bank before or use an actual bank ATM in Italy; it will just charge you the exchange rate for Euro and maybe a fee that your bank charges.
We made the mistake of coming in here on 7/15/19 (Rome, Via Nazionale location). After counting our money, the cashier informed us of the rate and asked us if we wanted to exchange more money for a better rate, which we declined. She NEVER once told us the amount we would be receiving in Euro for our USD. Our mistake was handing her the money. She handed us a printout detailing the amount we will be receiving in Euros. $184.74 EUROS for $290 USD?? This is when we knew this was a huge red flag. We essentially indicated we did not agree and did not want to exchange. She said it was too late because we handed her the money. Obviously, she didn't tell us that before we gave it to her. Then this place couldn't scam you. Here is where it gets really interesting. They had my passport and proceeded to hold it hostage because I would not sign their form because I did not agree with the rate. We felt super disrespected and I was basically lectured on how if I don't sign the form I am not signing off that I am not a money launderer or engaged in terrorist activity. She finally handed over the passport after a few glares and the amount in Euros and we walked off.
I reached out to their customer care to inform of the situation, Serena Seghi. Apparently, everything was performed according to Italian Law, which was the exact response I expected. They are not ethical and do not care. You live and you learn. Don't ever give this company business. I hope these reviews reach someone who cares about the reputation it will give to some tourists just trying to have a good vacation.
Review by Crapola4 months ago
We just arrived in Rome and I went to change my dollar to euro the lady told me I will get a better price if I change 1000 dollar. She said they will give me 1.241 if I exchange a 1000 and when I receive the receipt it is 624 Euro I was really shocked and ask the lady how they have calculated she said this is a tax by the government 21% tax cut. I don’t believe what I just received and this is a robbery they will not give you the information before changing they will say this is the Italian tax law and every where it is the same. It is a scam and robbery don’t use this beat&fastchange
Review by Jahaziel Czurak5 months ago
Very high commission fees. On June 5, 2019 in Florence Italy I exchanged $1,600.00 USD for EU. The sign said the exchange rate was 1.205, but they only gave me back 1,053.00 /eu - that is an exchange rate of 1.519. This is about 30% higher than advertised. Technically they stole 275 EU from me without telling me that they were going to do it. Even my receipt does not itemize the expenses and commission charges or the rate charged. The police will do nothing about it - seems like collusion/payoffs/collaboration to steal from tourists. I noticed that the local banks will NOT change money for tourists either.
Review by Taen5 months ago
It's big rip off, we exchanged 170 GBP, the lady at the counter told she will give good discount but never told us exactly how much we will get after exchange. She executed transaction and not communicated that 20% was commission. Instead of we getting 184 Euros we got only 139 Euros.We told we cannot accept it and had heated arguments. She didnt let us talk with manager and made us fool,saying it was written and my job is not to do communicate to customer about it as it's already written. That's company policy to do business and rip off customer.
PLEASE PLEASE DO NOT GO TO THIS PLACE.ITS BIG NOOOOOOOO
Review by Mannu5 months ago
I’m giving this business a 1 star because I can’t give a 0! Big rip off, you will lose a percentage of your money and a commission fee.
DO NOT USE THIS BUSINESS
Review by Viesha5 months ago
I used this place once in Florence to exchange some 200$ and got back 121.6 euro.
This place chargers 20% commission for the transaction. And there is no way for you to cancel the transaction even you are still at the counter. I withdraw my money from ATM after that and receive much better effective rate.
Review by Flozel5 months ago
Absolute horrible scam! They lie to you and tell you you’re going to get this cheap rate. Then they refuse to give you your money back. The police are in on it too, they receive kickbacks. TOTAL SCAM!!! You should run from money exchanges in Italy very corrupt country still.... we were in Venice.
Review by Tacomagal Bohnen5 months ago
Big scam. Multiple branches in the Florence city centre and doing the same tactics to do business. They are charging €10 plus 20% service charges on top of that one time fee. If you don’t read the given on the front window then you are done!
I could have withdrawn money from ATM.
Review by Miya6 months ago
I’ll start by saying I traveled the world, and I’m not at all a naive tourist. However, been scammed by them today in centre of Barcelona. Lost £70 in a split second, and when I refused the transaction, it was too late. We had heated arguments, which I expect they have 10 dozens per day, and got us nowhere. The police seemed to be on their payroll as didn’t even blink when they arrived to the shop and had a go at us for not reading the 6 pages in Spanish on a board on the side. When I mentioned customer’s rights, fraud, deception etc, they said they don’t understand much English and I can fill in a complaint but my money are gone on this occasion. And in a soft voice they told the clerk he should be more upfront when asked about fees, as this issue keeps happening.
Review by Cufrank Hertzler7 months ago
A total rip off. I lost £60 in one transaction. I refused the transaction but was told it was too late. I felt as though I had just been robbed which in truth I actually had been! Do not use, there are much better exchange places or just take money from a cashpoint. I ended up getting a rate of €80 for £100.
Review by Molita8 months ago
Big scam, don't go there. They give you good rate, but commission is out of range and they don't tell you until you give them a money.
Review by Rogerman8 months ago
STOOP 🛑 🛑🛑 WARNING ⚠️ SCAM HORRIBLE! DO NOT GO HERE ! Stay away !
I Called the police and didn’t even do nothing because those municipal police are with them too + corruption...! If you call the police make sure to speak to the NATIONAL police
I’m still working on the complain and won’t let it go not because of the money but because of the principals
Thieves and will play you and steal your money ! This place is a joke needs to be shut down from the government as soon as possible
They charge you some crazy fees that never exist without NOTIFYING you or mentioning anything or even taking your permission before proceeding and won’t return your money even if you don’t accept or sign anything !!!!
Horrible experience horrible customer service
They charged me $57 fees... to change $200 REALLY???!!! so they gave me €119 💶 euro instead of €176 💶 LOL. If I knew I would rather go to western union or Banks 🏦 or use ATM...get the money and they will all not charge you even 20% of what they charged me
stole my money and didn’t want to give it back to me with force !!!! Wasted my time and really bad horrible experience. Becarful especially if you’re tourist and that’s the money you have to use...ROBAR !!!
A rude stupid mean girl was there becarful from her ! Learn from my lesson and do yourself a favor and stay away.
I stayed there for sometime some clients came and I told them what happened to me they run out quickly and felt bad for me 🏃 🏃♀️
People are not stupid! Shame on them taking advantage of us and we work hard for our money to come steal it that way ! Red FLAG 🚩
Review by Markusz Booluck9 months ago
On 18 January 2019, at Fiumicino airport I sold 1800 malaysian ringgit at received only 284 euro. Almost 1/3 gone in overall charges. I lost almost 100 euros. Be aware of them. I cannot understand how they can be allowed to operate inside airports.
Lesson learned: before approach any exchange, use online conversion tools to easily check how you should get from transaction. Otherwise easily to be robbed by people that base their business on the ignorance of others.
Review by Cattyish10 months ago
Liers, buls*it company
They cheat and rob you
Review by Mellonese Bridgeforth1 year ago
This company is a rip off. I asked what the exchange rate was and was told but no commission was mentioned. I handed over my money which was quickly taken and only then was I told the figure inc commission of 19.9%. You will lose 30 plus of your monetary value vs the daily exchange rate if you change money here. I said I didn’t wish to go ahead with the transaction but they refused to return my money. The final straw was being told if I didn’t like it to call the Police. This is NOT a company to do business with. Tourist scam and a disappointment the authorities continue to let them operate .
Review by Agnen Bahneman1 year ago
I read other reviews and I thinking that people are crazy. They have commissions, of course they have.
I changed at the airport Ciampino they have lower fees than in the center of Rome. For me it is normal. In america we pay up to 20% for service in restaurant. Why not in Italy?
Review by Lkbflo1 year ago
I would give no star if I could! Avoid like plague!!! For 60 British pounds got 43 euros!!! At a 0.959 rate. No cancellation of transaction. No nothing, boss could be contacted by email only (he won’t read it I’m sure), no phone number.
Review by Sabirul Ariadna1 year ago
Never use them! In Florence airport they are located left to the exit doors.
I arrived to Florence Airport on 30th of August and I needed to take 150 EUR out from ATM, there was no ATM and the cashier in the BFC said this is the only way to get money out of bank account in the airport.
I needed to take out 150 EUR and was forced to change there next to the exit doors in BFC where 2 cashiers were and now I can see from my bank account -188.26 has been taken from my account.
No one informed me about the very high charges that come along with this transaction. The cashier did not inform me about the charges, also there was no sign of the fees clearly showing that 33.26 EUR will be taken as charge.
This is absolutely ridiculous, is this how you welcome tourists in your airport?
Also for your information, I have used EUR account, so there was no currency exchange involved in this withdrawal.
Review by CoGiang1 year ago
Hard to find enough words to describe their line of business. Scam and rip-off really fall short. Avoid at all costs, these guys are gangsters
Review by Vhaun1 year ago
Promised a special exchange Yes, it was very special to their benefit, about 1/3 less than it should have been. Paid US 300 and received Euro 174...
Review by Srikantm2 years ago
Total scamsters..They charge ridiculous amount as a fee for an exchange of currency. Please dont go to them, you will be robbed. I gave GBP 250 and got just EUR 235 instead of GBP 290. They don't reply to your emails when you complain.