Likewise have been trying to return gds which I purchased from this company, no return address wrote numerous e-mails with no reply. Am now trying to get my money back from PayPal. Please please don't buy from Berrylook?
Review by SparksBoy1 week ago
I had to return the merchandise because the quality was very poor. They had given me a return address to send to in the US. Receiver: Jimmy Address: 1372 WILSON STREET City: Los Angeles State: CA Country: US Zip Code: 90021 TEL：213-623-1016 So I sent via FedEx and paid on my own and package was delivered and signed for on August 15th. After more than 15 emails exchange and repeatedly asked for SKU numbers, receipt of return, and PayPal receipts of which I had repeatedly replied and still have not gotten any where.
Review by Slepcenkovs1 week ago
Berrylook just wrote back a reply but didn't add anyway of contacting them with the information they want. I have already given them the order numbers and return tracking info 4 times. Now they want it again but I cannot reply to their email. What a SCAM!!! Plus they only wrote a reply on trustpilot and did NOT send me an email to my own account. SERIOUSLY???? THEY DON'T PLAN ON DOING ANYTHING. I HAVE OVER 40 ORDER NUMBERS. WHICH ONE DO YOU WANT.
As requested I sent another email to you at REVIEW @BERRYLOOK.COM and it was REJECTED saying there was no such address or domain. AGAIN, YOU DID NOT SEND ANY INFORMATION TO ME AND WHY DON'T YOU SEND AN EMAIL THAT WORKS??? I find it hard to believe that you cannot find my information since I spent so much money on your site. I don't think you have any other customers that have spent that much money. I shouldn't be hard to find at all. I CANT BELIEVE THE RUN AROUND YOU ARE GIVING ME. WHAT YOU ARE DOING IS ILLEGAL, THEFT, FALSE ADVERTISING, TAKING MONEY FROM PEOPLE AND GIVING THEM NOTHING. I DO NOT HAVE ONE PRODUCT FROM YOUR COMPANY, BUT YOU HAVE MY $7,000.00. WHY AREN'T YOU CONTACTING ME PERSONALLY AT MY EMAIL ADDRESS mcdonaldk6666 @ outlook.com
I JUST SENT YOU MOST OF THE ORDER NUMBERS SO YOU HAVE NO EXCUSE NOW
Review by Rondal1 week ago
There should be 0 star option. I got scammed. I couldn't get refund my money but I returned all items paying shipping fees.I doubt any of photos in the webpage is their own works.
Review by Natra1 week ago
I ordered a Large Blouse, WOW what a joke the color was off, ordered crimson, what came was rust, the sizing was off, the
size said large , but fit like a small. No hems just surged edges, This article of clothing is unwearable, and pretty much garbage. Will not even attempt a return!
Review by TexasForever2 weeks ago
Takes weeks before they will even ship. For example, I am still waiting on a dress I ordered August 4th - it's now October, and the dress still has not even shipped. I've left a message with the company inquiring about the status, but I've heard nothing back.
What shipment I have received is poorly made. The same blouses ordered in the same size are inconsistently sized (one is ok, one is huge). Two dresses have no hems! Two other dresses aren't even hemmed! Two others are hemmed, but they are lopsided.
I suppose I can fix those last two issues with a sewing machine, and I didn't pay a lot for them. The clothes are really cheap, and the designs and materials were nice, so I gave three stars since there were at least a couple of things in my order that I will wear. I wouldn't order from them if you don't have the time or skill to touch the clothes up a little when they arrive.
Review by Beelie2 weeks ago
Placed order a few months ago. Finally received abut 6 blouses. Quality was great, but size was not as it should have been. Size was super small. Immediately contacted company. No reply. Contacted by email again.. finally replied and told me to give blouses as gifts.. I told them, "NO!" They offered me a store credit and I declined. I wanted my cash back. This morning 7/14 received an early call from Daniel who lied over and over. He wanted me to download a website for a refund request page. I'm so mad they're scamming. I lost $136 after returning items. So angry they are getting away with this. I have so many emails of their lies. They told me to be patient. Horrendous attitude from Daniel this morning. I told him the company is a scam. He hung up on me. I'm fuming.
Review by Wendawg Zavouris2 weeks ago
If there was an option for less then 1 star I would rate that. Awful company!!
Do not use!!!
Review by Ahmooktar Blees3 weeks ago
I wouldn't even rate this company one star only I have to in order to write the review. Like everyone else I have had a terrible experience with Berrylook. I ordered four items, when they arrived the quality of the items were horrendous and the sizing a complete joke, they wouldn't fit a 10 year old child not alone an adult. Unfortunately I hadn’t read any reviews previously before ordering! I started the long and tedious task of trying to return the items for a refund - I emailed service @ berrylook .com to get a return address. It took about 15 emails for them to eventually give me a return address - each email response from Berrylook was sent by a different customer service rep and each time they tried to fob me off with a different excuse. Eventually after I threatened to expose them legally I was given the address
1372 Wilson Street
I returned the items by registered post so that they would be tracked and had to be signed for on receipt by Berrylook. Even when this happened and I had proof that they received the returned items, it was still difficult to get a refund. They kept asking for proof of postage, when I sent them that, they looked for photographs of the returned items, when I sent them that they were looking for a photograph of the package so that they could see if the correct address was on the return package!! I wasn't giving up on it, even though it wasn't a huge amount of money, it was the principal and eventually today after approximately 2 months of correspondence with them and over 30 emails I received my refund!! There are a huge amount of reviews stating how horrendous the clothes are that this company provides and that is true so there is nothing more I can add to that. However I am writing the review to advise people - don't give up - keep pursing them for your refund - they will try everything in the book not to give you a refund. If you are returning items - make sure you track it and take a photo of EVERYTHING, the clothes you are returning, the package you return the clothes in, the address that is on the package - give them no excuse. And obviously if you haven't yet purchased from them then take the advice of practically every review on here and avoid this company - do not order from them.
Review by Jesita3 weeks ago
One star is generous. False advertising aa products not what in pictures or written description. Plenty of pics which i sent but ignored
Review by Charlen3 weeks ago
I didn’t receive my order yet.
3 weeks passed already after I ordered several items.
I didn’t check reviews before I order.
I want to cancel that order now but they said I can’t.
They said they already shipped.
I hate this company.
Review by Behrooz3 weeks ago
I was so disappointed after receiving a top from this company
,The top was nothing at all like the model wearing it, it was suppose to be 27" in length, but it was only 23", far too short... The buttons was crocked and not straight at all... The seams was in the wrong place...It had strands of cotton everywhere..
I really looked like a child had made it, everything was wrong with it...
I wish I never got it, it will now be thrown into the bin, its not even good enough to go to the charity...
Trying to send it back is a night mare.....
MY ADVICE...DON'T BE FOOLED BY WHAT YOU SEE, IT'S NOT ALWAYS THE SAME AS WHAT THE MODEL WEARS !!!
This company does not deserve any stars...
Review by Afbrand3 weeks ago
Extremely disappointed in their service. I paid over $100 for items. They sent me a pair of shoes totally unlike the picture and refused to take them back OR send me the correct item I ordered but rather told me to give it as a gift to someone else. They also sent a sweatshirt that I purposely ordered 2 sizes bigger than I wear in US size that did not fit whatsover and just said sorry it doesn't fit, and then I was sent a pair of boots (folded and wrapped in plastic) horrible cheap beauty supply store quality, that was extremely too small and would not zip closed around the ankle and calf. So for all of that they offered me $24 refund. AFTER I SPENT over $100, are you serious!! Their customer service is horrible, they don't rectify EACH issue you have separately, or even address each of your issues separately. I will NEVER ever order from them because of the hassle of returning items, getting exchanges or getting your money back. I'm PI$$ED!!!!
Review by Bafford DeBruce3 weeks ago
HORRIBLE! I didn't know I was ordering from CHINA! It wasn't until I received my tracking number (2 weeks after I ordered) that I realized it. It then took another 2 1/2 weeks to receive! I ordered 2 shirts, only got one, and the material was so thin and cheap I threw it in the trash. Didn't fit anyway, their size guide is wrong.
Review by Teeru Grindlinger3 weeks ago
I have been struggling with the order I placed in August 2019.The quality & cut of the dresses are just awful & sizes are not what it should be. I have written up to 15 emails trying to get a return label and return address with no success. They either do not understand what I am requesting or do not have a return process in place. I have been refunded the money with repeated email to say that I do not want to choose another item but would like my money refunded to my account. However, 3 items that I need to return has gone on for long enough and I am getting extremely angry & running out of patience. I would not/never order from this company again. Their isn't an understanding of returns. This is what they asked me to do when I requested to return 3 items "To Make Our Service Better and for the Customer to be more Satisfied
May we know the exact reason why you want to return the item(s)? If it is quality issue please hang up the item(s) and take a pictures clearly to show the problems you mentioned.
So that your concern can be confirm and solve timely. Then we will try our best to help you"
I never mentioned any problem I said that I was not happy with the quality of the products.
Still going "backwards and forwards" with our emails, with no solution!! I am hoping that I will have $119.20 returned to me. I will be hoping against hope given the long drawn defiance by this company.
Review by Rushed3 weeks ago
Horrible experience. The clothes were not at all the right size. Trying to get some customer service was a nightmare. Cost me aamother $12. To send back.
Review by Viggnesh4 weeks ago
Berrylook is the worst company EVER! They do not stand by their so-called return and exchange policy. Oh, they say you can return something, but after 8 emails, I still do not have the address to return the items to. Every email I send, I get a response, from a different name each time, and all they say is that I can return my items at my cost. No address, then they offered me a $29 coupon! No thanks!! I won't be ordering anything else from you. I finally asked them to go ahead and apply the coupon and send me the shoes in a different size. They responded by saying I can return items at my cost. But still no address.
Review by Bafford4 weeks ago
Hi everyone. thank you for the Reviews. I was going to order from them but immediately changed my mind after reading all of these. Also, you may want to contact the Better Business Bureau about this company. They have ways of checking into them and their fraudulent business practices. I decided to shop "brick and mortar" for my clothes now. There is a lot to say about being able to see products in person and making sure they are of good quality. Boscovs.....here I come.
Review by KenoBeatZ Noeth4 weeks ago
The products are nothing short of rubbish. Diabolical quality -= not as shown - I have honestly never seen such rubbish. Now I'm receiving items I never ordered. I only ever placed one order and the products were so poor they were not even worth the postage to return them so I binned them. Really annoying and the company should simply be closed down although it appears they are operating under a number of different names at the same address. Trading Standards should be informed and I intend to do so.
Review by Mactinker1 month ago
I ordered 7 tops, six of them were all to small. I returned them but have not received my refund. The 7th top was on back order so I requested a refund, which I have not received yet. E-mails go unanswered.
I also placed another order of shoes that also did not fit but those e-mails also went unanswered.
Review by FiendRiver1 month ago
UPDATE TO BERRYLOOK. THERE ARE A TOTAL OF 3 ORDERS I HAVE TWO ORDER NUMBERS and ONE OF THE PAPERS IS MISSING BUT I DO HAVE THE PACKAGE IT CAME IN AND IT'S NUMBER.
#E1068004 #E1114329 (numbers are faded, it should be correct) and item #22614734. (It is in Chinese so I think the last # on here is correct. If not, there are more numbers on that one
this is the worst company ever I've ordered from! I didn't like it and sent it back I tried to give them another chance I spent over $200 none of it fit and none of it looked like the pictures the clothes look like some Chinese company put a bunch of handkerchiefs together when I tried to return the stuff telling them what was wrong it took months for them to get back and forth with me and then they want me to pull everything out hanging up take pictures for what reason I don't know then they stop contacting me back and now after all these months of trying I'm out over $200 I will never get from this company they are the crappiest company I recommend nobody by from them ever this company is the worst. I've never seen such s***** product in my life they're horrible and they will not return your money and nor do they care what their s*** looks like when they send it out so if you think you did see something that looks good please trust it will not look like the picture it'll be thin very cheap and like a handkerchief. And their size chart is a lie
Review by Bafford1 month ago
Email. After email. Promise after promise and 4 months later no refund for tiny clothes too small for my 12 yr old skinny grandaughter and I’m an 18. You’ll get a sweet customer service email but no refund. Rubbish goods. Buyer beware. I too returned items tracked via post office at cost of £9.50 and told they cannot find them. I was offered a 50% refund which has never emerged. This is a crooked company and should trustpilot require evidence I have all emails. I will soon be contacting social media sites to highlight the misinformation through advertising these companies which make their reputation-questionable. However in fairness I have used Wish without issue
Review by Shagniqua Edmondss1 month ago
So in answer to my previous review they replied that they sent a solution to my email address. Their solution was to offer me a £15 coupon to use on their website for the £43.94 I spent on their rubbish. They otherwise offered for me to keep the items and they would give me a £13.00 refund!! This was because they said that it was costly for me to return the items to China .... Please whatever you do - don't waste your money. China produces beautiful items at very good prices - I am ashamed of this company because they ruin the reputation for other Chinese companies. I will be sending the items back.
Review by Sawnee1 month ago
One word - COYBOWS and that's being generous.
DO NOT BUY - REPORTED TO TRADING STANDARDS.
This company is a joke, zero customer service, rip of everybody. This place needs to be closed down ASAP. Contacted them several times ignored my emails then hung up on me when I contacted them. Trying to get my money back via PayPal as that's the only hope I have.
Review by PaulSmith1 month ago
RUN, DON'T WALK AWAY FROM THIS COMPANY. SHODDY WORKMANSHIP, ORDERED A SIZE 9M RECEIVED A SIZE 6 - THEY ARE LOCATED IN CHINA AND IT WILL COST YOU MORE TO RETURN THAN THE ITEM IS WORTH. PLEASE READ ALL THE OTHER NEGATIVE REVIEWS BEFORE DOING BUSINESS WITH THIS COMPANY. ALSO, THERE IS SOMETHING OFF WHEN THEY OFFER YOU A MONETARY INCENTIVE FOR A POSITIVE REVIEW. THIS REVIEW WILL NOT BE HERE LONG, BECAUSE THEY DELETE NEGATIVE REVIEWS.