My room is expensive ...!!! I am sharing with 3 people, and their price is about 500 euro, but mine is like 730 euro.
Review by Lanience Boerhout1 month ago
I'm in hurry trying to book something in porto. I booked something on beroomers but the landlord not confirmed yet and i wish to cancel it to find something else. I've send messeges everywhere on the site but they didnt anwer on the phone or to mails. The book is still pending but nowhere to be canceled . Plase delete it i've communicated with the team but its still there!. Do something
Review by CNoble1 month ago
Juan was supportive and I have got good assist from him.
Thanks to Beroomers
Review by Payat3 months ago
Big plus for an unexpected discount and for rather prompt response to emails
Review by BenHai3 months ago
The staff is very kind and helpful, it would be great if the availability of the rooms was updated more often
Review by Marylan3 months ago
It would be useful to have more details (more photos, cleaning details) about the rooms and the other people within someone will live
Review by Sakia3 months ago
A very great and a wonderful team at "BEROOMERS".It was a very stressful journey looking for an accommodation within a limited time frame.I was so stressed that i didn't even know where to begin from. But in the end, it paid off as Team "Beroomers" stood by me. They were patient and kind.Team "Beroomers" rocks! An excellent team with a very good listening ears. I recommend "Beroomers" to anyone looking for a very wonderful housing experience.
Review by Edern Thottakkadan3 months ago
The support in the chet room and through mails was very helpful, in the end what helped me the most was your intervention for a stay of 1 month even though the landlord accepts only minimum stay of 5 months, so thanks again you've really proven yourself helpful!!!
Review by Chaimaa Pfaffinger3 months ago
What a nice customer service and care
You feel that people are here for you they even help you book easily and they try to help you with everything.Thanks to Juan Ruben and Paula
Only disadvantage is not being able to view places on the map when you look with the booking ID to see requested ones.
Besides that prices can be updated more frequently and some landlords are not really actively checking approvals It seems
Review by AkosuaAngel3 months ago
They help you a lot and try to do everything they can to ensure that you can find your room
Review by Isuzian4 months ago
I first had an initial issue with my first booking that resulted in an abrupt cancellation. However, the customer support and resolutions team were very receptive and helpful for my situation. Big shout out to Esther and Ruben for helping me find a new place in a short amount of time!
Review by TheTheory4 months ago
After a month they cancelled my booking as THEY gave me the incorrect information!! Without any communication they just cancelled it!! Cannot believe it
Review by Theoplis4 months ago
The application form was easy to use, and I received prompt communication and assistance from the representative who contacted me.
Review by GCoro4 months ago
I was having trouble confirming a certain accommodation and the Beroomers team (Cristian M, looking at you!!) were so incredibly helpful in reaching out to the landlord and figuring out what the issue was! They made me feel supported and looked after in a very stressful situation and as a result I was able to confirm the location I wanted! So endless thank yous to the Beroomers team!
Review by Solear4 months ago
The general informations how it works were just great. Guys on emails or on chat are doing great job. They are always nice and prompt. Sometimes the photos of the apartment aren´t really good. So maybe landlords could be pushed make better.
Review by Shelen5 months ago
Very helpful as we had a little trouble with the credit card payment.
quick response to all email correspdence.
would book here again.
Review by Goinng Desslok5 months ago
Cristian was very helpful and assistive, he was also very friendly and helped me very much in the process of finding a suitable room for me!
Review by Milanostone5 months ago
I found there what i couldn't find elsewhere, and it seems like the customer support is quick and effective !
Review by VMcN5 months ago
Everything was great, it’s hust that you are charged with €0.50 every time you add a payment method bothers me . I have been paying to lot of websites , but this was my first time being charged to even adding a payment method .
Review by Porya5 months ago
Having just booked and had my booking confirmed, I’ve been so happy with the customer service provided, and his been by far the best I’ve ever experienced. Responses are quick, and dealt with genuine care and desire to help. Paula P. has been exceptionally brilliant with all her help and support since I initially had problems getting a response from the landlord. She’s constantly been on the ball supporting me, and even took the time to send a congratulations email when it was all confirmed, which just again shows the level of care they take towards each and every customer. Now just to checking in later this year!
Review by Selmah5 months ago
I really appreciated that Beroomers offers the chance to look for a flat by using the maps, in this way it is possible to know exactly where the flat is located, if it is near to university or workplace.
It is fundamental because people often don't know the city where they are going to stay. The interface is pretty intuitive and nice, but if you have a question while you're looking for flats, there is the chance to chat with someone who can help you.
When I had a problem, I found very kind people, such as Paula.
Thank you very much for your help guys
Review by Yunkyung Kokron5 months ago
Professionals and hambles
Review by Senkia6 months ago
It wast my first time using Beroomers and I have to say I did not expect such good customer service, they really do guide you all along the process, everything is well explained and even if you’re not sure, you can just ask. Then help you find room if you have difficulties etc... I’m not yet in my accommodations but just for the customer service I definitely recommend this website
Review by Crabby6 months ago
Do not use Beroomers' services. They are one of the worst companies I've ever seen. I rented a room in a shared flat through their platform, and the experience was horrible. I felt unsafe at all times. They charge you a lot of money in service fees but they provide you no assistance at all. Considering the state of the apartment I was in, I'm sure they have never been there to check it's state. The landlady from the apartment was also completely unprofessional and disrespectful. The landlady has kicked people out of the flat for no reason and kept their deposits (she's the one who told me this), I was always afraid she would do this to me. I guess after Beroomers gets money from services fees, they do not care about your safety anymore.
Do not trust this company
Review by Janart7 months ago
When I arrived the apartment was VERY DIRTY. Some parts of the house and household appliances had not been cleaned FOR YEARS! In addition, I had problems with the landlord and Beroomers did NOTHING.