As my hiking shoes both broke in the exact same spot after very gentle use and Bergfreunde claimed it was not a warranty issue, I decided to stay away from both the Hooka One One brand and Bergfreunde.
Review by Sherich4 months ago
Terrible customer service. Avoid this shop.
Review by Valesquez Biris5 months ago
Review by Bafford Mateciuc7 months ago
Super happy with all my purchases at this site.
as all other places you need to know what you are buying and ofc. there is not VAT included. some products are still 50% off when you compare prices.
i have never needed the costumer service because they got it all explained if you care to read all the text when using the website.
Review by Jkaz Vompiri8 months ago
This website displays as a Norwegian site, but it’s based in Germany. Therefore, you pay 500NOK to collect. I definitely feel tricked into giving them my custom.
Review by Rodol Giffone1 year ago
Could have been even better at warning you about the import taxes and fees when shipping to Norway, but other than that I've been very happy with the three items I've bought from Bergfreunde.no. Prices are often still good even after Norwegian taxes and fees have been added, and delivery time was fast!
Review by Omnipom Nwokie1 year ago
when u buy from norway you people should know that you gonna pay tax import 25%, anyway still cheap to buy here than shop cause i bought salewa boots here for 1700kr in gsport sold for 3000kr
Review by Loghman1 year ago
Always delivers and good prices
Review by JmcCa1 year ago
Poor customer service, slow shipping speed for what you pay and VAT not included in price. Will not order from this company again.
Review by Cnelmes1 year ago
Fast delivery (to Norway) and good prices.
Review by Micala1 year ago
The customer service is bad and outdated.
Review by Shabyna Grzega1 year ago
We have bought 2 parkas for the price over 350 euros. Were waiting for the parcel, but it was stucked at the customs. After that the price of 2 parcas was over 500 euros. And the shop said - sorry, we cannot help You. If You are ordering to Norway, You must know THAT IT IS NOWHERE ON THE WEBSITE WRITTEN ABOUT THE ADDITONAL VAT AND CUSTOMS FEE YOU HAVE TO PAY AFTER!
Review by July2 years ago
Fast delivery (to Norway) and good prices. The fact that prices were without taxes should be written next to the price (or somewhere very visible) , but I managed to find the information.
Review by Sadsyndrome2 years ago
Same problem with the location of the company. Some bigger companies like Zara, Adidas have Norwegian sites, despite goods are sent from outside Norway, they are all VAT exempt. Yet I was confused whether or not it is the case with Bergfreunde.no. Good job that I checked TrustPilot and learned that VAT has to be paid. I suggest the company make it clear on their "Norwegian" website to point out that this company is not registered in Norway, therefore customers need to pay the VAT as well as the customer handling fee. And I hope they know that it is normally not a small amount in Norway, customers end up wasting time and money.
Review by Cavemanron2 years ago
When you order something from a company that pretend to be Norwegian (where I live) and when you receive it you have to pay custom, you are not happy! It should be clearly informed that you actually have to pay custom.
Review by GeraldAnderson2 years ago
Norwegian customs not included in price, even though site pretends to be Norwegian. They even claim there will be no surprise costs, well there were.
Review by Nwanonye Nardolillo2 years ago
Bergfreunde is trustworthy !
Review by Ferdif2 years ago
Sorry- even if I could pick up my kid's backpack after 7 working days- I find it not trustworthy that I order a package on what I think is a norwegian website (I live in Norway) and then I have to pay custom..! Yes, I should have checked the company's location. But anyway, hate to be fooled and the backpack turned out not to be cheap at all!
Review by Bafford Malanok2 years ago
Did not receive compmetly my order. No information was given nor when the rest of the items would arrive.
Review by KelleyC Treffiletti2 years ago
Allthough the prices are low, the customer service and support is not good enough. I bought a jacket, two days later I got a mail that it had been shipped and that it would take 5-7 working days. Enclosed in the mail with the shipment notice was a package number and a link so that I could track my package. Now 12 working days later I haven’t received my package, the tracking doesn’t work and I haven’t gotten any response to my mails regarding these problems. I can understand that shipments doesn’t always go according to plan, but the combination with poor customer suppert leaves me with a very negative view of Bergfreunde. I would think twice about making purchases with them.
Review by Bhikhabhai2 years ago
Very fast service
Review by Makisa2 years ago
I cannot share the bad reviews. No secret that customs comes on top, one can calculate the final amount on toll.no. I ordered stuff for 2500 NOK and paid in the end less than I would have at the same shop in Germany! Very nice stuff, competent team, quick and easy shipping- buy and enjoy!
Review by Joshton Carlin2 years ago
Too expensive if you buy outside Germany. Didnt get all my money back when returning products. The customs I payed was never returned.
Wil not buy there again because of thatr. You need better routines for how to handle situations like that