Devold Tinden Spacer Jacket in size L is not the same in grey and blue. Blue is at least one size bigger than the grey.
Review by Saiyid Brizida3 months ago
Reached out to customer support for after waiting 4 days for shipping confirmation. They told me the package is 'stuck in their system' and they do not know when it will ever be shipped. Cancellation not possible because order had already been processed.
Bonus, the customer support hotline keeps dropping you after a few minutes when they are busy. (and they are always busy). It took me 9 calls to get to speak to an agent.
Review by Gingerbread4 months ago
Honestly I have read some bad reviews about bergfreunde, but whole process was pretty good, I have placed order and received goods in a reasonable time, so I would definitely recommend them!
Review by Naemi4 months ago
They promise 4-5 working days delivery.
I’ve ordered it for two weeks now. I called three times and I got three different reasons for the delay: IT system change, long delivery time due to holiday and the third one was that oversized products (crash-pads) need manual handling that takes time. Weeks...
I need to add to Bergfreunde’s reply below that the parcel hasn’t arrived.
I got an e-mail after two weeks saying that my order is cancelled due to technical reasons and no indication when I’ll get my money back, so I called...and I called, three times and waited for 5min each time for a bergfreunde to pick up my call. Nope! It’s not possible. They are dismissing my call as they are busy treating other customers.
So I sent an email asking them to call me back. No callback.
I need to point out that the product which was technically impossible to be shipped is still on the website, on sale.
Review by Hazriq5 months ago
They have amazing deals all the time
They have great customer service
Review by InsureZero6 months ago
They will not accept my payment card. "BIN country not accepted". I am a EU citizen with an EU issued card. This is illegal.
Review by Uloho Dollie6 months ago
Good & fast service
Review by Trinora8 months ago
I like this web site, it is a lot of cool stuff 😎 Fast delivery and I am satisfied with the product as expected!
The reason that I only give 4 stars is that I have bought for a big amount without getting any kind of discount. But it is the company politics.
Review by Dehlia Troyer10 months ago
Ordered Ecco shoes Sunday they arrived Thursday with good updated tracking from Germany all the way to Denmark.
Can recommend them.
Review by Starstream1 year ago
Lowe Alpine Diran
Fast and easy - 3 days to Denmark👍
Review by UncleToad Cayton1 year ago
All good. Thanks :)
Review by Lakecia1 year ago
Quck delivery, good prices.
Review by Jumpingjohnney Eggstein1 year ago
Bought a pair of shoes from their website recently that didn't fit properly. So I asked the customer service for the info and procedure to get my correct size.
Their response was that they don't offer swaps of sizes, I would have to return them and buy a new pair.
Their reasoning from two seperate customer service representatives, when pointed out that what I wanted is videly available from other vendors: Simply because.
Review by Vonnett1 year ago
Placed my order and made pre payment on the webshop 4 days ago, but haven´t received any confirmation. Difficult to get through phone system, but finally I got through and it turned up, that I was lost in their IT system. The nicest person found me in the system and helped me - so thank you!
Review by Zabeena Bindea1 year ago
Stop sending me Black Friday marketing email this is rubbish.
Review by Yeva1 year ago
The reson you are not getting 5 stars is that there was a difference in price, 23,63 danish kroner higher.
That is not acceptable altbough was given a voucher of 5 Euro
Review by Lwqew Batsel2 years ago
Have been waiting for 4 work days and my order (items in stock) has not been shipped yet!
No reply on costumer service telephone!
No reply on contact formular!
Review by Lancashire Darzns2 years ago
I bought a schloffel jacket very good quality, good for cycling, inexpensive i'm harpy! And gratefui , from Jette
Review by RGup2 years ago
Good experience. Everything went smooth and product was delivered on time. No issues at all
Review by Neidy Cristael2 years ago
i Am very Happy for my bergans dune jaket for the price and quality i recommended who want comfort and a good light dune jaket for travelling but also for everyday:-)
Review by Oigy2 years ago
No problems experienced...
Review by Raeofsunshine2 years ago
They are quick to deliver and have a great variety of products to great prices! The only downside is returning products you regret you bought! The return system is weird, and badly documented, and there are some fees which seems redicolous! Other than that the service and products are great.
Review by Chokechai2 years ago
Good price and Quick delivery. Ebert satisfied.
Review by Kwannack Dinanata2 years ago
You can trust Bergfreunde. We were very happy, we got our things very quickly and all things were very good. Anna-Lise