We collate all the best reviews from around the Internet so you can view them in one place
Review by DomD5 months ago
I bought a monitor of a friend which was still fairly new and I started to get some glitching.
Monitor is still under warranty and I have the invoice with the serial number. I spoke to someone from BenQ call centre and they were very rude and arrogant.
They will not cover the minor issue under Warranty as I didn't physically buy the product.
Will be replacing my monitors with another brand.
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Review by Customer5 months ago
Purchase experience was simple and good. Product arrived on time and in good condition.
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Review by Martin Cerna6 months ago
very responsive and answered my question
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Review by John Duncan6 months ago
I research all purchases very carefully evaluating all sources of credible information & concluded BenQ best projector & best value of any 4K projector currently on the market, period!
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Review by Jacob ossa6 months ago
Arrived just in time, love their mousepads
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Review by Customer6 months ago
Well pleased with new laser projector. It's my 2nd BenQ
I use it as 100" TV in lieu of ordinary TV set.
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Review by Customer7 months ago
Quick and easy delivery with no issues at all.
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Review by Christian Ellis7 months ago
I placed an order over a week ago and it hasn’t process yet. I understand we are going through trying times but your shipping info states that a order takes like 2-3 days to process during these times. So I’m very confused.
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Review by Customer7 months ago
Everything
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Review by Garry Quist7 months ago
Could not have been a worse experience. First, when I went to Benqdirect.com there seemed to be no way to get my order shipped to Canada. When I sent an email to you the response I received was almost unbelievable. I was told that the lamp I wanted to order for my projector had been discontinued, as was the projector itself. Basically this tells me that when my lamp finally burns out, my $1,000+ projector would be useless after only 5 years of owning it. Finally I thought I had made it through the ordering process up until shipping, and decided to ship it to a friend who lives in Spokane WA. Success! but with no help from you.
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Review by Customer7 months ago
Had a great experience ordering from BenQ direct. The process was streamlined and secure.
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Review by Customer7 months ago
Replacement bulb shipped as stated. Installed by me and worked per directions.
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Review by Customer7 months ago
The replacement lamp was easy to purchase and easy to replace and works great!
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Review by Jeslyn Zhou7 months ago
the floor lamp is easy to put together and good for reading, just the base sometimes wobbles a little.
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Review by Nick Aguirre7 months ago
You guys are the best. Love your products. I have the 240 hz monitor and use nothing but your gsr mouse pads. I would buy every edition that comes out if I could. They are prefect. Thank you for everything
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Review by Customer7 months ago
The two people I was in contact with about getting my projector replaced both offered exceptional service. They made a complicated situation of needing two projectors replaced extremely easy for me.
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Review by Justin Baer7 months ago
I bought a lamp, but there is more wrong with my projector than the lamp, so I want to return the lamp and buy a new projector. I spoke with someone who said I would receive a return label, but haven't received anything. I've sent an email, and no response. I can't get customer service to process the return.
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Review by Customer7 months ago
Was able to very quickly find a replacement bulb for a 10-year old projector, had it shipped to my door and it fit perfectly. REALLY appreciate that you folks continue to support legacy products.
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Review by Chandler Grigg8 months ago
I got a replacement bulb for my HT2050. It caused the projector to automatically shut down after a few minutes. I tried to talk to someone who could help me troubleshoot but they only said I should send it in. That's a big hassle for me. I would at least like an explanation as to why I can't be guided over the phone. Also, the hours are terrible. Great for employees perhaps, and I get that, but terrible for customers nonetheless.
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Review by Customer8 months ago
No way to return! There's no self-service return process available, and you have to contact the 'support team' - which never get back to you. BenQ products are fine, but benqdirect.com customer service is just non-existent.
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Review by Customer8 months ago
It’s an amazing projector for a very decent price. I would give 5/5
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Review by Wewannaqualitystuff8 months ago
Ordered a google JamBoard via BenQ on 16 March, charges of $1664 came out of my bank, haven't been updated by BenQ on the order. On their site, it says "Order Processing". After I sent them an email enquiry so I know when to expect it - nothing from them. It's now 26 March and they still show Order Processing. It may well indeed be a case where they have pocketed the money, and do not intend to send the product. Beware buyers.
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Review by Krysgo8 months ago
Worked like a charm
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Review by Biwil Christey9 months ago
Tech support listened well as I explained all the tests I did on my client's HT8050 4K projector: client said picture getting darker and darker then no picture. Ran service call, no picture, then a brite perfect picture, then dark, then out. Called BenQ, ordered new bulb. Never enough time to check status of bulb on screen. Installed new bulb. Same results. Tech support sent RMA. I packed projector in original carton and shipped. Projector under warranty. Client happy with speed of service, looking forward to getting the projector re-installed.
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Review by LisN Kaetau9 months ago
It took several emails and many phone calls to complete my Google Jamboard renewal.
Our reviews are aggregated from multiple sources to give you the best overview about benqdirect.com.
About
Welcome to BenQ Corporation – a world-leading human technology and solutions provider driven by the corporate vision of “Bringing Enjoyment ‘N’ Quality to Life” to elevate and enrich the aspects of life that matter most to people today – lifestyle, business, healthcare and education. Set apart by the unique philosophy of “Because it matters”, BenQ is committed to empower people today to live better, increase efficiency, feel healthier and enhance learning through people-driven, innovation-fueled products, services and solutions.
