Great communication, the complimentary bag for the back-order was very appreciated.
Review by Gurunadham1 month ago
Easy-to-use website. Quick delivery.
Review by Ellenmarie Genockey1 month ago
Representatives always answered my questions professionally & friendly.
Review by Bevadams1 month ago
Poor Customer Service and Follow-up and RETURN POLICY
After purchasing a 58 Degree Ben Hogan Equalized Wedge in early August, I provided a product review and praised Hogan with a 5-Star Rating. Fell in love with the wedge and placed another order for both a 50 & 54 Degree Wedges. After receiving, I placed them in my bag for immediate play. The 54 performed as expected, but the 50 Degree Wedge did not FEEL right. After weeks hitting range balls and use on the course, I reached out to BH Customer Service.
A fact that even Hogan's team agreed with... ~12% of all shafts will fail frequency tests for consistency with same make/model shafts. This wedge FELT like it was a STIFF shaft, though clearly the design matched a regular shaft.
With no access locally to either frequency machine or shaft bend board, I performed a series of tests to rule out CENTER of CLUBFACE. The test were performed EQUALLY on the 3 HOGAN wedges, as well as at least 6 other wedges I own. All indicated center of clubface as expected, but this 50 degree wedge was approximately 1/2 inch toward heel. After discovering this, I intentionally struck the ball very close to the heel and the wedge FELT BETTER and PERFORMED BETTER. That said, I do not believe I should have to risk SHANKING a shot to get desired performance.
After discussing with Hogan Golf, they authorized return of the club for their inspection. After Hogan had the club for more than 4 weeks, and not receiving any communication/follow-up as promised, I called BH. I was told that they could not find anything wrong with "production" of the club, so they would do nothing. They did find the club's loft 1/2 degree off and corrected. (I knew the loft was off because my club pro check the lie and loft for me and reported the slight difference. And, asked my pro to leave as is because I intended to return to HOGAN for testing.)
I believe I have been a great customer. Bought 3 wedges, after gave initially great ratings.
1-Star Rating for POOR CUSTOMER SERVICE, FOLLOWUP & RETURN POLICY... Note: Still playing the Hogan 58 and 54 degree wedges, my old GAP wedge and MIZUNO PW (all same shafts and match my irons)... have no issues with any of those wedges. I will now be proud owner of $100 PAPER WEIGHT.
1) The BH DEMO program is all but impossible to access
2) Hit the ACTUAL CLUB you intend to purchase
3) READ THE RETURN POLICY - Run away if the company's policy protects itself... purchase products that offer 100% Satisfaction Guarantee - Most Great Companies do!
Review by Anatara1 month ago
I really like the driver. Just what I thought it would be. Great quality with the right price
Review by Jodkar1 month ago
Love the sand wedges. Only had a chance so far to hit them on the range but looking forward to getting them on the course.
Review by Wanly1 month ago
I was only able to play 1 round and a couple practice sessions with the Demo GS53 Driver and 4-Wood. I placed the order on a Tuesday evening after business hours and received the clubs less than 2 days later. I decided to take the GS53’s to the course with me that weekend, and I was blown away. I’ve been looking for a new driver and have tested a Callaway, Cobra, and TaylorMade at my local PGA store, but playing with the Ben Hogan’s was unreal. I’m normally a slicer, but with the adjustable hosel, I was able to turn my slice into a power fade off the tee. The 4-wood was fantastic in the fairway as well. The Ben Hogan demo program is a unique way to try and play with clubs for however many rounds you can squeeze into a 2-week period. I wish I could’ve played a couple more rounds with the GS53’s, but I definitely found my new driver!
Review by Kawamoto1 month ago
Good, honest business- the website said two weeks for custom clubs, they were received in 7-10 business days. They were built to the exact specs that I requested. Beautiful clubs with pleasing sound and feel; the performance is similar to all the major golf club manufacturers at a fraction of the cost.
Review by Perthrider Lozic1 month ago
The ordering on line was clear and user friendly. Delivery was right on time. Price is very reasonable.
Review by Cheyanese Cherukara1 month ago
Excellent service, esp for demo product. Sent lofts I requested for demo wedges
Review by Stearman1 month ago
Demo Clubs were delivered within a couple of days for the trial. Two were brand new and the other 2 were lightly used.
Review by Ktbrooklyn Stensaas1 month ago
Just like I ordered. Beautiful craftsmanship.
Review by Eghj1 month ago
My online ordering and purchase was easy. I received my new clubs in the expected amount of time.., Couldn't be happier.
Review by Eagan Stagnitta1 month ago
purchased new set of clubs, bag etc, everything worth the wait, thank you for making a superior set of clubs
Review by Deandrae Holoman1 month ago
Great product and customer service. Their golf bag better than titleist. Their irons are awesome
Review by Duckslayer1 month ago
The product was as expected. The box was not the normal “Ben Hogan” box the club are usually shipped in. (My previous set of Ben Hogan irons were shipped in a Ben Hogan box) other than that they had good communication.
Review by Zsimmons1 month ago
Review by DiogoEzio1 month ago
Awesome from start to finish.
Nick answered every question I had in a timely and professional manner.
Review by Alive1 month ago
Review by PriceJacqueline1 month ago
Best clubs for the value.
Review by Daylon1 month ago
I've played two rounds with the two demo irons but already I'm convinced that I like them. I have an 18 handicap and not a long hitter but I find these irons very easy to hit. The balance of the clubs and the response I got are both very good.
Review by Renota Ellaban1 month ago
Decent speed of communication but awful despatch. So confusing with mixed messages and no clarity leading to delays.
Review by ZivFitness1 month ago
I’ve ordered two sets of demo clubs. Both sets were as promised and customer service is outstanding. Looking to make a purchase soon of irons. Ben Hogan Golf is back...nice job everyone!
Review by Bentue PyeA1 month ago
Your customer service team responded to any and all of my questions in less time than what was stated on your website. They were a great help too in resolving all issues.
Review by CodePR1 month ago
Excellent products ....
This was my second order for Equalizer wedges....
My first order was for the Ptx Irons which are fantastic......