We live in Australia and were looking for an engagement ring made by a particular designer (Kirk Kara). Ben Garelick was one of only two authorised retailers at the time, as the brand isnt available in Australia at all. Its not an easy decision to buy expensive jewelery from an online store, especially when its in another country. Theres a concern about the quality, fraud, and you cant see or touch the item so its a big leap of faith. However we had an amazing experience and would not hesitate to recommend this business to anyone, anywhere. We communicated entirely through email, and nothing was too much of a problem. From the sizing of the ring, and how it should feel when it goes on, and the amount of difficulty in getting it off, to even offering us a discount code for the checkout, we just had a wonderful, comforting, experience. We would absolutely buy from here again. A small warning to Australian residents in particular, the Government held our ring in customs until we could fill out a declaration form about the cost of the ring, and pay the import duties and GST on the entire purchase including the postage! LOL so ridiculous. So my advice would be if youre planning on going to the US, make the purchase when youre there, then have the item delivered to your hotel, and definitely dont declare it when you get back!! Otherwise budget for around 12% (to be safe) on top of the online price after conversion to AUD.
Review by Mrs Bashir Massing2 years ago
Ben Garelick went above and beyond expediting my order. My fiance and I are super happy with engagement ring. Their customer service exceeded our expectations and we look forward to doing business with them in the near future. We highly recommend them!
Review by KPalmer Nkengfac2 years ago
love the service and the quality of their merchandise
Review by Electricity2 years ago
They're the best. Period.
Review by Arcam2 years ago
We have been customers for twenty five years plus. We have always been treated with respect and value as customers. We would recommend this company to anyone.
Review by Budhu2 years ago
I have received unbelievable service from Jennifer & Pete for years. I trust them and there is no need for me to go anywhere else!!!
Review by Denimhead Derrow2 years ago
Extremely happy customer! Great service, speed of shipping and all done from the other side of the world seamlessly!
Review by DarrenGreening Abraskeviciute2 years ago
Very professional, thank you so much! My wife absolutely loves the ring!
Review by Deepna2 years ago
Salesperson in store was tremendously helpful in store, explaining the different grades for the diamonds, and getting us a little hands on learning. Peter Jr. was great about replying to emails, even when the store was closed. Most importantly, she loves the ring and said yes.
Review by Glwillia Mathiew2 years ago
Very happy with Ben Garelick received my purchase fast and it was just what I wanted.
Review by Cinseray2 years ago
Product shipped quickly, wrapped very well, and it was as advertised. Good attention to a very small order. Thank you!
Review by Hernandous2 years ago
Polite, professional, and knowledgeable staff. Always aims to please.
Review by BradyCade2 years ago
Just love the wedding bands we purchased!! The service was great, I loved working with Peter Sr. We had a couple bumps in the road where the wrong size band was ordered for my husband a couple of times but they made it right by overnighting the correct band so we had it in time for the wedding! Thank you!! We will shop there again!
Review by Bafford2 years ago
I had a special order with engraving. Everyone was pleasant and handled my unusual requests with care. i would highly recommend them.
Review by Yenki2 years ago
I ordered a custom ring for the love of my life. From the start the service was exceptional. She love love loves her ring and I could not be more pleased!!
Review by Billyray2 years ago
The Honora happy earring backs are wonderful. They do just want they are suppose to to do make your earrings stand up on your ears. Also the packing was wonderful already gift wrapped in a lovely pouch. Thank You. Thinking I'll be ordering another pair . Oh my goodness they were outstanding to work with so helpful and fast.
Review by Kaiiden Gravener2 years ago
Peter's the man , friendly kind and knows his stuff. Beautiful ring
Review by Chakrit Derrow2 years ago
Ben Garelick is the best local jeweler. They are courteous, professional, and go above and beyond to work with you.
Review by Hamada Derrow2 years ago
I recieved the ring yesterday and i want to let you know that i absolutely love it, it is very beautiful:)
Now i just need to get the diamond in the setting so i Can wear it :)
Review by Hord Ptrs2 years ago
Review by Sheilisa Derrow2 years ago
The most genuine jewelers ever. All about their customers needs/wants. Will listen to you without being pushy. So polite and accomodating. We will ALWAYS buy from Ben Garelick.
Review by Shine Derrow2 years ago
Purchased a birthday gift for my wife. Customized piece. Peter helped us with all options for value, quality, and satisfaction. Made it a fond and memorable occasion. Would recommend highly. We will return.
Review by Janesa2 years ago
About a month ago I found myself in a very tight situation. The local jeweler I was using for my fiancés engagement ring jerked me around every which way possible. At the time, I thought all hope was lost in obtaining the ring before our vacation that I had planned to propose on. The very same evening I left the jeweler with no hope I came across Ben Garelick online. It wasn't very long after I discovered their website that I had received an email back from Peter Manka Jr. Not only was Mr Manka able to get his hands on the engagement ring I was in search of but he was able to pull a miricle and expedite the process to meet my deadline just in time. I live in Illinois. When it came to deciding what diamond was chosen for the ring, the decision was made between Mr Manka and his jeweler. In all honesty I was a bit worried because I couldn't see it in person. All I could do is have faith. Words cannot describe how perfect and beautiful the setting and diamond turned out to be. I owe a big thanks to the team at Ben Garelick. Without them I wouldn't have had the ring in time for the planned proposal. From the customer service, to the product, to quality of the entire experience, I rate this outfit 5/5. I will go through them for any future jewelry inquiry's and purchases. I would highly recommend Ben Garelick to anyone and everyone. Once again, thank you for playing a big part in such a beautiful moment in my life. Thank you.
Review by Younger2 years ago
Very very helpful through out the entire buying process. I would recommend them to anyone based on their service alone.
Review by Driskol2 years ago
Peter made an otherwise intimidating situation extremely comfortable. I was given background on diamonds and settings and honest answers to questions I had about pricing. There was a slight mix-up with the diamond and setting and Peter handled it better than I could have imagined. He honored a price that we agreed upon during my first visit even though, because of the mix-up, the ring I was receiving was much more expensive. I am confident in saying that I would not have received that treatment had I gone elsewhere and had there been the same mix-up. I will absolutely, without reservation, recommend Ben Garelick to family and friends.