Excellent product. Excellent design. Pricing is in line with other similar products but Bench Depot quality is superior. When customers and sister plants come through for a tour, the Bench Depot workstations are always asked about and I pass on the information.
Review by Ultrasonik Eliopulos6 months ago
The only problem was the replacement LED light for the Roosevelt table did not fit right on the existing light posts. One side I was able to secure with the bolt, but the other side I had to use a zip tie. I was told the new LED lights would fit on the older light posts, but it did not
I can send you an email pic if you wish.
Review by Anazem6 months ago
Tony was great, very straight forward and honest answers to my questions, and the product is awesome, Thanks Bench Depot
Review by Morgrey6 months ago
I was shopping online for new benches for my garage.
When locating the Bench Depot web-site I tried to configure the order myself. I called Bench Depot the next morning and a female answered - I couldn't understand her and I don't think she understood what I wanted - so I waited a while and called back. This time the phone was answered by Tony Anguiano. Just a GREAT experience working with Tony! VERY helpful and knowledgeable about the product line. I almost made a mistake by ordering incorrectly but he steered me in the right direction. Tony is a valuable asset - don't lose him! Your product/benches are beautiful and of very high quality - JUST what I was looking for. The only issue I have is the charge for freight. I want to purchase a 100# capacity drawer cabinet - it is $ 518.00 The freight is $ 266.55 - Really? I already know the quality - absolutely beautiful - however I just can't justify $ 266.55 for freight.
Review by Artsgolfer7 months ago
Level of CS rep knowledge and timeliness of responding as I was in the process of ordering left something to be desired. I got a few conflicting responses to questions from different reps. But I'm very satisfied with the quality/price balance of the benches delivered.
Review by Meat Entenza7 months ago
Had some difficulty navigating the website with regards to how to pay/check out. Once i contacted customer service Rey Resendiz helped me out. Overall good experience.
Review by Phijitra7 months ago
Great Customer Service, Tony has been our sales person on 2 separate orders and we have been very pleased with his work. The bench configurator is a good tool, however we would like to see all the options when using the configurator. (aka bench top color selection, drawer width selection)
Highly recommend calling in when placing an order!
Received products very quickly and assembly was a breeze!
Review by Geok7 months ago
The benches are shockingly easy to assemble - in under 5 minutes we had all 3 benches assembled and in place. Compared to other systems weve used in the past, this was much easier. Materials are solid, well constructed.
Review by Rhaelia7 months ago
It's a really good product, but the assembly for some products were not clear. No instructions were provided on how to assemble the entire bench. Please include more detailed assembly instructions.
Review by LgHillin8 months ago
I have been dealing with Tony Anguiano for a year now and purchased 7 phenolic top benches. Tony has been professional, friendly and knowledgeable and it has been a pleasure working with him. He kept me updated on the order and every time the benches reached us in Canada really fast. For the size and weight of these benches (solid phenolic is heavy) the assembly was a lot easier than we thought. The package comes with 4 legs and 4 bolts with lock washers and all it takes is a wrench and 5 minutes install. We here at the Faculty of Pharmacy, University of Alberta are very pleased with the sturdiness and simplicity of the design. As a matter of fact, we started with two benches and ended up with seven and quite possibly more in the future. While the benches are top notch, Tony took the buying experience to a whole new level.
Review by Irapily Duangsamorn8 months ago
The Kennedy series bench is top notch, its workmanship is excellent. The choice of options allowed me to configure a bench to exactly fit my needs.
Review by Sreypich8 months ago
I asked numerous times to update our shipping address on the invoices/quotes from Carson City to Carson. Not sure if the city has been corrected on BenchDepot's system. Other than that. Customer service was good and product quality is excellent.
Review by Craid Soegnesand9 months ago
Great customer service, great products, great price, easy to assemble, and most importantly they are comfortable. Bench Depot ESD chairs always pass ANSI specs with ESD casters.
Review by Glwyn9 months ago
Got excellent assistance via phone from a sales rep during my order process. Love the ability to configure exactly what I wanted, and the assembly was easy. I'm loving my new workbench. Thank you!
Review by Erdun9 months ago
Rey R. was amazing to work with. He made sure we ordered exactly what we wanted. It arrived fast and the benches are great!
Review by BPDeee9 months ago
I get survey links all the time but hardly ever fill them out. This is the exception- We have bought benches from Bench Depot for over 10 years and we have never been disappointed. We have 90% of the benches we buy built and customized and they can still ship in less then a week. Thats impressive. I would highly recommend Bench Depot.
Review by Jbeshouri9 months ago
The instructions on line to install the cabinets was no help. There should be installation videos showing how to install the different options. It took many photos and calls to my sales rep Rey. Rey sent me some photos. After reviewing the photos, I finally figured out how to install the cabinets.
Review by Everardus Manoir1 year ago
I was assisted by Crystal Aragon, who represents Bench Pro in an extremely professional and personable manner. She is very knowledgeable and quick to help, and very pleasant to work with - excellent service.
The Bench Pro product is very well designed with practical, useful features. Very easy to assemble and set up, and extremely rugged and durable for any type of electronic lab work. We chose the Kennedy line of benches, ordered 12 units. We are extremely happy with the way these benches are serving our R&D and production needs, both electronically and mechanically. Great products & people, highly recommend.
Review by RomeoRomeo Derrow1 year ago
I was shopping online for 32 tables that I needed for operations beginning on 3-25. I found the Bench Depot while searching online - the tables had the accessories we needed, and the pricing was very competitive. I placed the order on the 7th, and a few days later received an email saying they would ship on the 20th. I contacted Mike Garcia and told him that I needed the tables for the 25th, and the ship date of the 20th would not allow for them to arrive in time for that date. Mike explained that because my order was so large the tables were being manufactured, and he would need to check with Production to see if he could get that date moved. He later contacted me and said they were going to ship on the 18th, and we would receive them by the 21st or 22nd. While that was still a tight timeline, it meant that we would have the opportunity to get the tables assembled over the weekend so that we would be ready by Monday. Turns out the tables actually shipped on the 15th, and arrived on the 20th - and there was plenty of time to be ready for the 25th. The tables and accessories were packaged really well, and nothing was damaged upon arrival. The tables are high quality, adjustable, and look great. Thanks Mike, and the Production team for making sure I was able to hit this important deadline.
Review by Crison1 year ago
Sandy is always helpful and the tables are very sturdy. They hold up to our students who work and cut on them all the time. Thanks!
Review by Courtesy1 year ago
I would say, that for the most part, the workbenches I've purchased are easy to assemble. However, the threaded holes in some of the pieces (legs, uprights) have had paint in them. I've had to chase the threads with taps so that I could screw in the bolts.
Overall, these workbenches are high quality and very very sturdy.
Review by Miebach1 year ago
Our overall experience with BenchDepot is great. Sandy is ALWAYS available to help and is super knowledgeable about all products. She answers our questions and requests efficiently and gets our shipments out to us in very reasonable times.
Review by Knocknacarra1 year ago
Israel Salazar makes working with this company a breeze! The product is above and beyond the best, highest quality and excellent customer service. This is way why continue to us Bench Depot in all projects. Thank you again
Review by Birute1 year ago
Israel was my customer service rep. He provided excellent service. He helped me find the info I needed on the website, checked with production on questions I had and made sure that I was ordering exactly what I wanted. We placed our order on 12/4 and had our workbenches in house on 12/10. Quality of workbenches is very good.
We did have an issue with the upright assembly. The assembly directions for the upright (Roosevelt) does not show to put the 2 screws through the bracket underneath the tabletop. Without them, the bracket does not fit snuggly and the top shelf leans.
Review by Xalico Ralf1 year ago
Mike Garcia helped me choose which material was best suited for my needs and he checked in with me to make sure I had received my order. I very much appreciate the service he has provided.