Fabulous service! I ordered some gorgeous Joules Wellies for half the price and they arrived the next day in a beautiful Joules box. Free delivery. Excellent faultless service.
Review by Verockers Nemerov8 months ago
Before I go on: BUY WITH PAYPAL, MAKE SURE YOU BUY WITH PAYPAL!
It may be a hassle, or you may not like it-but you'll be so glad you did-just like I was!!
Whatever you do don't give up, look at the Consumer Rights Act 2015 DEMAND that they send the boots to SATRA-give them the address of Satra, do not give up whatever you do!
I purchased a pair of Reiker boots last year.
Yes I wore them out ONLY ONCE for a few hours, when I got home, they showed damage as if I'd worn them for several months, this included part of the sole chipped off.
I send them the boots, they reply by saying that as I wore the boots, I accepted that they were faulty.
I looked up the Consumer Rights Act 2015-and saw that I was in my perfect right to demand a full refund, however, Bells Shoes hilariously thought that they were above the law.
I told them that they boots were 'not of satisfactory quality', and it was the same boring & unimaginative reply, some nonsense like 'as you wore boots, you accept them as they were' blah, blah, blah!
I sent bells shoes/redfoot shoes articles of the Consumer Act 2015-actually showing them the article that showed in my favour-but still, they thought they were above the law.
I am a member of the Consumer Forums-I went on this amazing forum, and asked the wonderful people there what to do about my situation.
They told me that I was perfectly within my rights to ask for a refund, and to also ask bells/redfoot to send the boots to Satra, a company that specialises in shoes amongst other items.
They tell me that Reiker had to test the boots, as my contract was with them!
WRONG! your contract is with the company you purchase from, not the makers of the item-again embarrassing display of ignorance.
I've never come across such stupid people in my life-you actually show them what the law is, and they still insist that they're above it-I mean how incredibly thick can you be?
Anyhow I escalated the situation to Paypal-okay they came back with 'we've decided to side with the business'.
I still didn't give up, I told them that there was no category of 'not of satisfactory quality'.
Paypal took a few days, and then HOORAY, they came back with telling me that I'll be fully refunded.
Around a week later, I notice that I got the full refund from Bells Shoes!!!!
People like these will want you to give up, they'll completely ignore the law, or far more likely not even understand the tiniest bit of it.
To everybody I will again insist BUY WITH PAYPAL-don't buy another way, use paypal, so that when these imbeciles show you just how ignorant they are of the law, you can file a complaint, and get your money back.
It's just so good that I got my way in the end-and I sincerely hope this happens to everybody else!
Review by BGalvin11 months ago
Good range, very competitively priced and swift delivery.
Review by Almi11 months ago
Excellent service from Bells Shoes.
I bought a pair of Joules wellies at a low price and with free delivery. They arrived just a couple of days later and are fantastic, packaged well.
5* customer service.
Review by Kanakaraju Errør11 months ago
Very disappointed with the service.
I ordered a bag for my sisters 40th Birthday Superdry so wasn’t cheap.
After so many months it was faulty, I was
told they couldn’t help and offered me a 30% discount for future purchases.
How cheeky ? Why would I buy again when left with a faulty bag and no present for my sisters birthday.
Luckily Keith the previous owner had some scruples and sent me a cheque for the bag so everything turned out ok in the end but no thanks to the present Bells Shoes owner.
Not a nice way to treat customers. I defiently wouldn’t recommend this company.
Review by Customerdale1 year ago
Great service. Fantastic price..
Review by Kisaea1 year ago
Bells Shoes are always efficient and prompt with all shoe orders I and my husband have made over many years from them. The shoes we have purchased are always of the highest quality and true to size. I would recommend them to everyone and I can guarantee they will not be disappointed with their purchase
Review by NannyDaph1 year ago
Excellent service, price and delivery. Always a good choice available. So sad to discover today their website is no longer available. Bells shoes have been a fantastic retailer for me and for family gifts. Love them.
Review by Rodelsa1 year ago
Great very quick service. Thank you
Review by Dibest1 year ago
Great shoes at a decent price.
Quick delivery and customer care is excellent.
Review by ChrisLNOF1 year ago
received a pair of shoes with stains and with the buckle protruding into your skin. sent it back but never received a refund. Avoid this shoe company. very deceitful and unscrupulous.
Review by Swaminathan1 year ago
The quality of these goods is 'out of this world' and real value for money.The packaging and presentation was like something you would expect from a top quality store.
Review by Anwikar1 year ago
Very quick delivery and the best price I could find online for the product I bought. Would happily shop here again. Thanks.
Review by Massmould1 year ago
Wonderful experience!! They were shipped out promptly and received as ordered. Exactly what I wanted and was happy to find the sandals I purchased. I just like to track my orders, I could not track it exactly. But no big deal, everything was perfect.
Review by Jabe Luttrell1 year ago
Very bad in processing your order after getting their money. Waiting for the last 3 days to get my order and told after calling them (didnt get any email updates) that my order will be delayed for more 2 days. Ask to cancel my order and get my money back, they said it is not possible as my order has been dispatched already. Called the courier and they said they did not recieve such order. My first and last time to buy from bells shoes.
Review by Gintokidoki Piastowska1 year ago
Excellent service. Easy ordering and returns.
I am returning the Butterfly pumps with regret as they are slightly too short for my feet. They are very nice and cushioned.
The Rockport lace ups are in a nude suede so can be worn with smart or casual trousers. They are very comfortable and have a cushioned outer sole too.
I am always on the lookout for cushioned outer soles. Most descriptions don’t give that information which would be helpful.
Review by Aaron Mardlin1 year ago
I ordered for the first time from Bell Shoes for a pair of Birkenstock Sandals for my wife. They had a good price and I didn't mind the wait for them to be shipped from the UK to the USA since they were just an additional spur of the moment gift from me after Mother's Day. My wife keeps all of her original shoe boxes to store her shoes when they are not being worn. I've ordered from another UK online seller (Blackleaf.com) and never had a problem with the condition of the shoe boxes from them since they pack the shoes and the box they come from the factory in within another shipping carton to protect shoes and box but Bell just placed the Birkenstock shoe box in a plastic bag and shipped them overseas and when I opened the plastic bag the shoe box was destroyed, crushed and torn, luckily the shoes were not damaged too! Will definitely never order from them again!!! Blackleaf will remain my favorite Birkenstock store in the UK....
Review by Miehle1 year ago
The ordering and delivery service is excellent,they are my first port of call.
Unfortunately one item I had ordered was not a good fit for my foot,but I knew that Bells returns service allowed me to return them without any problems.
I have used this company for years and have never had a problem.
Top company selling top quality products.
Review by Kheria Housemaids1 year ago
I liked the trainers i got they was just right and i love the sandals so comfy had a great experience ordering them cane the next day very fast delivery
Review by Surry Platanitis1 year ago
Great speedy service as usual. I always get a good bargain on quality footwear. You can't go wrong.
Review by JimLeague1 year ago
Fast delivery & good experience
Review by Channell1 year ago
Quick and easy to order and speedy delivery. A lovely foldaway overnight bag bought as a gift - just perfect. Thank you!
Review by Drones1 year ago
Quick delivery, lovely shoes.
Ordering was straight foreward, and delivery was quick.
Shoes exactly as shown on site. Thank you.
Review by Abin1 year ago
Great company to deal with, I ordered two pairs of Ted Baker shoes, they were dispatched the next day, and received the following day, unfortunately one pair didn't fit, so we're returned free of charge, and refunded a couple of days later. Would not hesitate to use again.
Review by Rageet1 year ago
Sandals arrived in time for holiday - I was kept informed of where they were since the had been processed to delivery point.