I have ordered Bella Vei skin products and paid for it now R 149.95 is deducted monthly?????? Please ensure that this is stopped or legal action will be taken.
Review by Customerrose Eades2 years ago
Despite attempts advising Bellavei that I am not a member, nor do I wish to be, they continue to charge my credit card for some mystical membership. They will confirm that they have cancelled this 'membership' but will continue to bill your credit card. Do not give these people your credit card number.
Review by Lissedia Bertuna3 years ago
I saw a sale on "SoleilGlo"s website, that I can buy teeth whitening products for R399.00. Excited I went through and filled my information to buy the products with a credit card. After few hours I saw a message from my phone that R2007.00 was debited from my account I immediately phoned the bank to stop the transaction but the bank said the transaction has gone through already, I must phone the supplier to refund my money. I then sent an email from my phone to cancel the order but the email that was on the website didn't go through. All this was happening Saturday night, I waited for Monday to check my work email address if they have sent anything as it was the email I used when I ordered, I got the email and I emailed them back to cancel my order because it was too much for me. They didn't want to cancel my order, they said it will cost me more to cancel and they convinced and promised to pay back 50%. They said it will take 7-10 days to show in my account but it never did. I told them that I haven't received the money yet and they told me they have paid the money on the 21/02/17. I must check with my bank, I checked with the bank and the was no uncleared amount in my account, the bank said I must request proof of payment from them so that they can trace the money. I requested proof of payment and they did not have proof of payment they say they can't trace the money once is paid out from their account. As of now I haven't received the products or my money back, still busy sending emails to get my money but with no success
Review by Kellenne3 years ago
I also follwed a link and decided to test their promotional package. I understood I was purchasing for R445 and then over R2000 went off my credit card. I emailed them immediately and only received an automated reply and 2 days later still nothing. I've placed a dispute on my credit card and noified Bellavie but no reply. Only received a shipment notification after I mailed them to lodge my complaint.
I think it's a scam.
Review by Shalinee3 years ago
AVOID AVOID AVOID
Avoid Avoid Avoid .....purchased on line from this company at what I thought was the special price of 22 euro
They dipped my account for 131
When I noticed it in my bank .I had to ask them for an invoice with a break down which they gave after processing my order and taking my money.....
This is a scam .now they want 15% handling charges to send them back and I have to cover all postage.....
Con artists ....3 days to answer any email.
Avoid Bella Vai
Product Shipment: SoleilGLO - Full Kit
Review by Bsoeur3 years ago
I heard about this new product and went on the website where they offered a free trial pack. However when it came to processing and ordering I needed to pay R449 for a trial pack. The transaction actually did not go through as an error message came up when trying to pay with the credit card so I decided to scrap the idea. I then got notification that an amount of R2065.40 came off my credit card. I asked my credit company to reverse this transaction which they did immediately. I then sent an email to Bellavei telling them that the amount they took was incorrect and they must please cancel the order. (this was done within 3 hours) They replied to me the next day to say that I ordered 4 of the trial packs and asked for membership to their club .Again I asked them not to process the order. 2 days later they again took the amount of R2065.40 out of my credit card even after the email sent to them before processing took place. I am really upset as I would never order 4 trial packs and certainly not in a financial position to spend that much on face products. Just seems that they are not prepared to lose an order so will desperately take money from people. Even if I did by some chance make an error with the ordering I contacted them within time to cancel the order which I think in fairness they should have allowed the cancellation. They emailed me today to say they have already sent the order and there is nothing I can do about it but I can send the product back with charges. I cancelled the order within 3 hours and yet they took 3 days before the order was posted. I feel this is a scam as I certainly did not order what they said I did.
Review by Chek4 years ago
Sign up for FREE trial that's not free and auto-billed without concent
This is 1 of many companies, like Raspberry Ketones that is claiming to offer a free 30 day trial, but you have to pay for shipping (not free), but in the fine print, if you don't cancel within a shorter time period, like 14 days, then they sign you up to be auto-billed at full price. The worst part is they become invisible, hide their identity on your bank statements and give false names or contact info. Making it very hard to contact them or cancel.
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