BEWARE !!!! They are not part of Bell !!!!!!
Bell's escalation team does not deal with any of their issues.
They charge you a fortune and I have tried to reach out to their customer care management team for months without success.
If you don;t agree and overcharged on bills they send you to collections.
Read BBB reviews, Too Many people got screwed over
Stay Away from this company
Review by Neuqua2 months ago
Called Alarmforce and found out that it is now Bell. I was disappointed that Bell bought a well known alarm system company as I don't like to deal with big corporations. The appointment was for 2 cameras. When the Tech arrived, he was very professional, friendly and knowledgeable. He walked through the whole process and completed the installation in a timely fashion. He explained how to use the system in great details.
If you are going to get an alarm system ask for Oscar, I had many technicians come to my house for services he is the only tech that knew what he was doing.
Review by Pataugustbus2 months ago
Have been a AAA Alarm customer for almost 20 years and just upgraded to the bell smart home system in April 2019 (Bell bought AAA Alarm). The system was supposed to have the video doorbell ( as per the salesman), however our Bell DSL internet is so poor the video doorbell will not function and we had to go without it. Our circumstances recently changed and we are moving, and SURPRISE, SURPRISE the system cannot be transferred which is different from what the salesperson indicated as he said it was the same as AAA Alarm. It could be relocated however I would have to pay for it and we are moving to a secure facility where it is not required. When I questioned the Bell representative as to why it couldn’t be transferred to new occupants if they wanted it, the response was since Bell took over AAA Alarm they no longer do transfers as they will not transfer the warranty. In short I have to buy out the balance of the two year contract (30 months @ $45/M) and if the new occupants want an alarm system they have to enter a new two year contact with Bell. What a ripoff as there was never no mention during the presentation or purchasing of the system of this restriction, so beware when considering purchasing a Bell Smart Home System. For me, it guaranteed that I definitely will not be considering Bell in the future for phone, internet or TV. Another lost customer for life.
Review by Coeliac Neci3 months ago
front camera very bad
Review by Avria3 months ago
Worst experience ever. At least 7 technician visits due to unqualified technicians, equipments not working properly or results of bad programming from technicians. The appointment dates moved last minute or technician just dont show up. Billing department is incompetent, errors on contract and the following revised versions were also wrong. They do not issue invoice unless you strongly insist. After 3 months, they keep claiming for wrong amounts. Had to escalate to senior executives to get attention from their staff to try to fix the issue. On top of that, their ‘collection’ department kept calling requesting payments for incorrect invoices.
If you have other options, consider them. Loyalty department was the worst one: not listening to the client at all. They dont even recognize that their staff needs coaching or acknowledge their wrongs. They did not offer any apologies until I insisted to understand their assessment of the situation. They were so happy when I said I have no other choice than cancel the contract. Bell will need time to get this new smart home security business together. The team lead told me my situation is one out of the million. Not according to the reviews I am reading on trustpilot or other website.
Review by Redflower Derrow3 months ago
We were with Alarmforce initially and then Bell took it over. Yesterday I had another teck out as our cameras are not picking up things on the doorbell cameras. A car was broken into on our driveway right beside the camera - picked up nothing. The Bell agent on the phone (Tyler) told me they are not really for security???? WTH!!! Are you kidding me??? What are we paying for - to look pretty? A bunch of morons. Company has gone down the tubes since Bell took it over. We have been with this service for 10 years and will be leaving when our existing contract ends. Garbage company. do not waste your money on them. So disappointed that they sold to this garbage company who do not give a crap about paying customers.
Review by Horsley Kish3 months ago
Omg if I had seen this website I would have never ever got with bell. I had the good package , and we didn't have a camera and that was the whole reason that I had wanted to get the security system so I got the better package let me tell you I was sorry I feel as though that may be the ones****** with our systems. There's too many things that have happened with the system you know tampering side door open your door open disarming on its own now if it's not them it's a ghost. So many people have had a problem I don't know why we can't have make a petition to try and shut this down, I mean I have never experienced
something quite like this. But I'm sure if there's enough people we can do something food for thought serious though thank you okay
Review by Westek Belmo4 months ago
One of the worst experiences with customer support. This company is poorly run and not worth the money that they are asking. My advice, avoid Alarm Force.
Review by Sanjin4 months ago
They came and took over system, intermittent false triggers, sets off alarm in middle of night, send techs over (3 times already), i have to take day off work and they can't find problem. As a result, we dont set it, they wont let us out of contract , I would avoid signing any contracts with this company. Your " peace of mind" which they sell you on, means nothing to them. I'm getting a dog . As soon as other contracts are expired I will not renew. Shame on you Bell !!
Review by MAlvRen Byebye4 months ago
Stuck in a contract with equipment that has never worked properly. Surveillance cameras that don't record 24/7, but only record when movement is detected (that is, if it detects the movement). Seems they only have two settings for recording; ultra low sensitivity, and ultra high sensitivity. If it's too low, it will not record people on the property unless they're the size of a truck, and when it too high, it records every little shadow movement. Problem with the high setting is that Bell only allows for 1000 clips in a month, so once you bust that cap in a week, you can no longer record anything for the rest of the month (even if you delete all of the clips). So if something happens after you bust the cap, tough luck. I replaced all of the cameras with Nest cams and subscribed to Nest Aware at the fraction of the cost of Bell Smart Home. Tried to downgrade my service to a cheaper non-cam price, but Bell won't budge. Says I have to pay for cam service even if they don't work because I'm on contract. Apparently, they do not need to keep their end of the contract. Avoid at all costs. Not worth the hassle.
Review by Banisha4 months ago
I've had the doorbell camera and a second driveway surveillance camera installed for about 3 weeks now. After calling to buy the systems, it took about 2 weeks to have them installed. The videos record at a maximum of 5 FPS. You can choose 1,2,3 or 5. lol. The human eye views life at 30 FPS and the majority of TV screens are 30-60 FPS, otherwise you see flickering. So you can imagine how poor the 'video clips' are. More just a collection of still images.
I called to inquire about it because there's no way this is standard. They said to wait 2 weeks until a technician can come look at it. The technician couldn't fix it and left, saying I had to call the company. I called them back immediately and they said they'll send another technician in another 2 weeks. I doubt this will change anything. If it doesn't, I'll be cancelling the service. If it does, I'll try to edit this post to an average rating.
I'd recommend you stay away for now.
Review by Cranworth Jobbinson5 months ago
Got the system with two cameras installed. The system never worked right. Over the course of 10 days we had 4 techs come out to try and fix everything from multiple faulty door sensors to cameras that wouldn’t record. We’ve had about 6 false alarms since it was installed. Techs have admitted that since Bell bought out AAA and implemented a new system there has been problems. The system has been more trouble than its worth. System is getting removed and for anyone looking to get it, don’t. The system is too new and hasn’t worked out the glitches yet.
Review by Rinki Foegen5 months ago
Terrible company installed the wiring down the wall. Goes off all the time for no reason. Beeps non stop and you have to stay in your contract or pay a large fee to cancel. Don’t recommend.
Review by Gwangsuk7 months ago
Contacted them for medical alarm set up for my mother. Very hard to schedule a time and waited 3 weeks. They confirmed appointment 2 and 1 day ahead. Installation day cancelled. My sister from out of town came to make sure that my mother would understand this new process and of course we were left with no options to go elsewhere. The other company within 24 hours set up the new system. Bell does not have installers needed to keep up with the work. Honestly how will they service their clients properly. Very disappointed Other companies fees are the same so Bell get your act together ….
Review by PSnyder11 months ago
I know longer have alarm force and contract has been up for 1 year. They told me it went to collections. Telus bought alarm force and in August telus charged my bank from the void blank cheque I gave them for $300. The bank reversed it and warned them not to do it again as they have no authority, especially since they sold the debt to a collections agency and were already paid for it and had no valid contract. They didn't charge it in September but tonight they charged another $300. I can't believe this company. Thieves
Review by Jeaniedeans Derrow1 year ago
I used to work in this enterprise. They have no integrity. What they promised to you would never be fulfilled at all. And when I asked for more of my rights, they fired me. Garbage company!
Review by DavidHawkins1 year ago
User friendly, customer service is great! Talked me through a concern I had. I am overall very happy with my system.
Review by Zendi Derrow1 year ago
Good company, reliable, never had any issues.
Review by Hayford1 year ago
I wish that there is someone who would go and visit to check if we are fully maximizing the use of the equipment or its features. I know there more than what we are currently using. It's just that my only time to call them is when I'm in the office and I need to be in the house to do it. It's a bit frustrating.
Review by Rower1 year ago
Some of the best customer service you'll find. Ask for Jey at extension #264. He's always friendly and does everything he can to make sure you're looked after. He's the reason I have my home and businesses on AlarmForce systems.
Review by Balboa1 year ago
The procurement process was painless, the installation was quick and informative, and we have not had any failures.
I highly recommend AlarmForce.
Review by Stickans1 year ago
I REGRET ever signing up with Alarm FARCE! My three year contract is almost up and I’ve had NOTHING BUT HASSLES AND PROBLEMS SINCE DAY ONE!!! Their equipment doesn’t work, they refuse to replace it, sending techs over every other freaking week, just to fix the issue and have it fail again days later. DO NOT, I REPEAT DO NOT, USE THIS FRAUDULENT COMPANY. It’s been nothing but a nightmare dealing with these con artists. The last “customer service” rep I spoke to admitted to me that they KNEW their equipment had a high failure rate, and they still install and charge people for this crap!
Review by Bodnar1 year ago
From my first point of contact through installation and followup service, AlarmForce has been prompt, polite, respectful, and reliable. I love the technology behind their devices and app - it truly makes me feel involved and in the safety of my home.
Review by Druka1 year ago
Installation tech was wonderful, but equipment is a bit difficult to work with.
Touchpad has minimal calibration settings and took several tries to make it responsive, which lead several people to have trouble disarming the system.
Would also be nice to have better control over touchpad "keypress" volume, as even the lowest setting is quite loud (but silencing it completely is not an option given responsiveness issues)
Would also be nice for app/online users to be individually-identifiable so that I don't receive push notifications for my own arming/disarming of the system via app.