I placed my order almost 4 weeks ago when all items were listed on their website as being in stock and with an expected deliver time of 4 days. My order still hasn't even been dispatched!! To cut a long story short, their customer service is abysmal and incredibly, not once yet have they offered an apology - that is when they even bother to respond. It's just one excuse after another with this crowd. I'm pretty sure they've just stolen €50 of my money at this point. AVOID AVOID AVOID
Review by Stefpon2 months ago
I received my order of 4 glasses of Westvleteren and 3 of them had scratches on them. I sent a email to inform them and I still haven't received any answer. It's been 2 weeks now.
Review by Devarshi3 months ago
I bought four glasses from them after visiting Belgium and not wanting to risk flying glassware home. When I received them, One was broken and one was warped on the bottom. The contact information we were given was the shipper who said contact the seller to complain. They do not have the sellers info on the receipt so we gave up. The glasses were wrapped poorly and for the price of shipping it’s outrageous.
Review by Hyon3 months ago
I ordered some glasses and one were damaged, but after a month of complaining and trying to get some answer from them, yesterday finally got a new glass.
Review by JeanS4 months ago
i live in the U.S. while in Belgium last summer i found a dubbel i liked and so i tried to order some through the BBF. their customer service is dismal!! it took them 3 weeks to finally fill the order. but wait, it gets worse. .... the beer didn't arrive. i kept checking the 'Belgian Post' site which, after another month (now three months in to the ordeal) finally showed that the beer was shipped. after yet another month i, once again contacted customer service who, two weeks later, told me that the beer was returned to them because "customs would not allow it shipped to the State of Wisconsin". ... now we are looking at four months folks. i talked to my contact at my local USPS office, and he tells me that beverages can't be shipped via the mail ANYWHERE in the U.S. Scheesh! i wonder whether BBF knows that?
Review by Ixi4 months ago
I love my Grimbergen glasses which was very cheap compared to its quality!!! thank you and continue this way
Review by Nejla4 months ago
My order was returned to sender. They did not respond to the questions I sent by email, facebook, and their contact form. The only response I received was to my one-star google review, but they DID NOT resend the order as they promised in that response.
It has been two months and they still have my money.
Buy from someone else.
Review by Satisfies5 months ago
I only bought some Grimbergen glasses but they were the best price, shipping was very reasonable, well packed and delivery was just a few days. Very pleased.
Review by Nelleke9 months ago
Wow, what an assortment. Mostly Belgian beers but also a few Dutch and American beers. Very cheap shipping. Recommend this to all my German friends.
Review by Banglemart11 months ago
I had ordered and paid for 8 beer glasses from Belgian Beer Factory. When I received the parcel 2 were broken. I notified Customer Support and documented with pictures. After 1 week I got a reply asking if I wanted compensation applied against a future purchase or as a refund - I chose the latter. This is now almost 4 weeks ago and no reply and no refund so far in spite of having written twice.
Not a good customer experience.
Review by CharlieNYC1 year ago
Tried to place an order with the Belgian Beer Factory for some Belgian ale glasses but had some problems with the order going through.
Despite some initial setbacks and problems with communication, Pieter more than made up for the problems by going out of his way to ensure that I received my order as quickly and painlessly as possible.
The only reason this isn't 5 stars is due to the initial problems I had, it would be great if Belgian Beer Factory could work to improve upon this in the future.
Belgian Beer Factory is rated 3.0 based on
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