The beds are great quality and price, have a bit of a problem with delivery date but it was sorted by nice friendly staff. I'd definitely use them again
Review by EilatnahcnA Gaitt2 weeks ago
I Dont know where to start, I ordered a bed and a mattress through this company and everything seemed ok up until delivery day. We had a call from bedfactory stating both the bed and the mattress was OUT OF STOCK so they asked us to choose a different bed and mattress which we did and the bed we chose was £20 cheaper which they said they would refund me. Its been 15 days i still havent received and refund and the service of this company is useless and will never ever use this company again. Shame on your service
Review by Gashonga Carrocino3 weeks ago
We are very happy with all our dealings with you and the service was brilliant from the initial order to delivery at our address. The assembly of the bed was straight forward and we had no problems and all went well. This is the second bed we have had from you and it was the same then as now. Thank you very much for your service and if we require anything further we will not hesitate and we would recomend you to any body looking for a bed
Review by Blimeyjo3 weeks ago
Review by MedstudentR1 month ago
Think twice about buying from Bed Factory Direct. We ordered a bed. They sent us two side slats! Where is the rest of the bed? They have done nothing about it. Say they are “chasing it” but nothing arrives. They take no responsibility for it. They do not follow up on emails. They do not keep you informed. They charge for delivery and do not deliver. Terrible service. We’re out of pocket, with no bed, and no resolution. Very unhappy.
Update: a week later still no bed!!!
Review by Thomaseane1 month ago
Had to unfortunately cancel an order today due to being let down 3 separate times with a delivery.
I ordered a mattress at the beginning of September, to arrive on the 16th. The 16th arrived with no contact from any couriers or yourselves. So I called during the morning, I was told I would receive a call back with an update. 3 hours later I chased up the call back to be told the mattress I had ordered was out of stock, and they weren’t sure why no one had informed me.
I was then told we can definately get one out to you the following Monday (23rd).
So, this time I had a tracking number, which when I clicked on it, said the consignment had been deleted. The couriers advised me to get in touch with you ASAP.
I get in touch, to be told that it was actually on one of your vans, and I would be the next drop off, which was great I thought.
Nothing arrives, and I get a call around 40 minutes later with someone asking me if the mattress had been delivered. The guy on the end of the phone said it might have been missed, and that he would get an update and call me back.
An hour and 30 minutes passes with no contact, so once again I go chasing the call back up, to be told it had just been missed for no good reason, and that they would definately get it out to me by courier tomorrow (today).
Sooooo, today arrives, no time slot from the courier was forthcoming. After getting in touch with them, they advised it was still in transit, and would not arrive until Wednesday.
At this point I lost all faith that this mattress was ever going to arrive, and quite frankly I was not prepared to take another day off work.
Only upside is that your staff were very polite and apologetic. Other than that very disappointing. Will definately steer clear in future.
Also, order number was 100058303.
*update.. this morning (25/09), I receive a text message/email from the couriers with a time slot for my delivery. Turns out you haven’t even informed the couriers that this order was cancelled, wonderful!
Review by Cold2 months ago
Review by Barberan2 months ago
Bought an ottoman bed from this company. No complaints at all. Good customer service. Excellent quality and delivered exactly when they said it would be. I would highly recommend them.
Review by Sugiyanta2 months ago
Amazing service and easy to use website and a great quality bed I’m in love with it
Review by Karkariz2 months ago
Excellent service from start to finish. Choice, delivery, quality of product. Will be using again!
Review by Areka2 months ago
Great bed in great price
It’s opening easy, nice storage underneath
2 man took bed upstairs, easy in assembly
Review by Andrisan2 months ago
What a brilliant service, mix up over delivery date , rang and spoke to a lovely, emphatic lady who gave me confidence that they would do their best to sort, then spoke to Josh who went over and above to resolve. I now have 3 exceptional beds. Customer service is superb, regular communication, totally recommend. Best service I have had in a long long time.
Review by Haixu2 months ago
Had to wait a while for delivery but worth the wait, good quality
Review by Carmenita2 months ago
My review is not about the bed yet. Wants a few days on it first. Lol.
It's about the great service I received from JOSH. Prompt delivered my bed as I did not have a place to sleep.
The world needs more people like him.
May God bless Josh always.
Wanderlea dos santos
Review by Christianti2 months ago
Bought small double headboard in Ivory crushed velvet. It arrived on date specified, fitted perfectly and looks stunning with my ivory velvet bed & bedding. Definitely recommend 👍👍
Review by Tirana2 months ago
I would highly recommend this company to anyone their service is second to none,the staff r friendly and very helpful and help me to choose the right bed for me. The products r high quality I am really pleased with my purchase and would definitely buy from them again.
Review by Patrricia Ottwell2 months ago
Good beds, good price.
Let down by delivery and lack of correspondence.
Review by Stilbé2 months ago
Well the best bed I've ever had sprung base memory foam mattress perfect!!! It was a really good price. Had a little problem with delivery date, but the customer service team were lovely, it got sorted in the end. Delivered yesterday. Thank you
Review by Danvers2 months ago
Helpful from start to finish
Review by Abbe2 months ago
Cannot fault the excellent customer service - in particular, Josh the sales manager. Knowledgeable, friendly and dealt with queries promptly. I am really pleased with the ottoman base and mattress I purchased and would highly recommend this company. I was a little worried about purchasing a bed via the internet, but I am now very glad I did - through Bed Factory Direct.
Review by Sinohui Cramstaley2 months ago
Good service, delivered when arranged, pleased with product (split base single divan base) which was not easily available elsewhere.
Review by Yunior2 months ago
Was ok but the delivery was very poor the delivery men didn’t come to the correct address so was going to have to wait another week for it to be delivered was not happy they should work on the delivery skills
Review by Turkiya Panevschi2 months ago
Very happy with matress.
Happy with help
Happy with delivery
Good service all round.
Review by ITech Wikramanayake3 months ago
excellent customer service.
willing to supply options when facing problems.
would recomend them to new customers