Great communication over the phone, associate explained how and where they ship from in the US and all happened as promised/explained. Very prompt delivery with timely updates from the trucking company. Excellently packaged product - not just very well protected but even the packaging speaks premium product. And finally, a great grill: Napoleon Rogue 365 with Infrared Burner. The clearest instructions (printed and also available online videos) and most trivial install process I have encountered for any product that I have had to assemble myself. The infrared burner is phenomenal, justifies the purchases of the grill by itself. My first test with it resulted in the best steak I have made on any grill. Highly recommended.
Review by Elrona1 month ago
Excelent customer service. Fast shipping, Great products.
Review by CaseySchein Abourjeili1 month ago
I chose BBQSGRILLS.com because they had everything I needed at reasonable prices. The website was easy to navigate. After my order I received a phone call to tell me an estimated delivery date and email updates. Order arrived nicely packaged and accurately fulfilled.
Review by Freia2 months ago
Easy website to use and prices were good. Product showed up timely and communication on tracking was easy.
Review by Skkyiesha2 months ago
The Napoleon part fits great
Review by Dhk Komljenovic2 months ago
I have cooked an enormous amount of food of all different kinds on a grill. This grill is ridiculous and the guys at BBQ were awesome. Made it so easy for my new one
Review by Luisana2 months ago
Great customer service! I was able to get the information I wanted. She was very knowledgeable. I bought the part, and it fit.
Review by Kardamon2 months ago
BBQS & Grills is a great place to shop. Quality products, great customer service, and fast!
Review by Ejoba3 months ago
Received my product in good time. Not only that, but, but the product was exactly like the original, not thinner.
Review by Ibtc Courbet3 months ago
Great Customer Service & Very helpful me get correct items after I ordered wrong replacements parts and great follow up to ensure customer was satisfied. Thank You!
Review by Hunto Vendramelli3 months ago
Was looking for a sear station grille grid replacement. As with most Napoleon stuff a real bear to find. Finally saw exactly what I was looking for at BBQ - a stainless rod grid that replaced the ill concieved cast iron grid on the sear station that came with the Napoleon. The cast iron was rusting so badly - flakes of rusted iron were coming off it - that I couldn't use it. I got rusted iron flakes on my steaks! Napolean should have recalled that or at least provided some rebate for this defective part. Anyway, replacement part shipped quickly - but took quite a while to get here - and fit and functions perfectly. Only gripe is the cost After I placed the order I saw the same part for considerably cheaper at another site, and it was too late to cancel. I felt a little ripped off, but then again they had what I needed, got it too me and it
Review by Magners3 months ago
This is the place to go for quality products and excellent service!
Review by Zijif Beles3 months ago
The items we ordered were the grates and a heat rack. They arrived sooner than expected and fit perfectly!
Review by Lathrom3 months ago
Poor communication. Slow delivery.
Update- despite initial difficulties they came through on the end and we got things figured out
Review by Szady3 months ago
My order was placed and delivered within a weeks time, very quick. I was a little worried how it would be shipped and if it would get tossed around like some typical delivery companies but I was impressed, the packaging was wrapped and delivered on a pallet, it was beautiful! The grill is awesome, easy to assemble and my new favorite appliance.
Review by McMoYo Romboletti4 months ago
Caleb was great. My grill was out of stock and he helped me reselect to somthing that was in stock and grill arrived in under a week!
Review by Foga4 months ago
Order was exactly what I expected and all parts fit. Very happy. Would order from here again. Thank you.
Review by Misnomer4 months ago
Very communicative and helpful to my questions. Delivered items in timely manner, packaged well, and was as described. Will not hesitate to order from again!
Review by Schiller Isoppo4 months ago
All round great experience...customer service outstanding
Review by ShakeDaddy4 months ago
Very helpful throughout the whole order. Will do business again!
Review by Crespi5 months ago
I ordered a warming rack for my Napoleon pro500. The delivery was fast and the price was the best I could find after shopping around for quite awhile. I also ordered a cast iron skillet for my grill so I would qualify for free shipping. Both work great.
Review by Madeum5 months ago
Great service and free shipping!
Review by Berat5 months ago
Very good service and inventory of Napolean parts
Review by Drucella DeMaster5 months ago
Overall a good experience. A couple of things left me disappointed. First, it took a few days before I heard anything back regarding the shipping of my grill. Second, the delivery company dropped the grill still on the wooden pallet on my driveway. I would have preferred that they at least take away the wooden pallet that I now have to dispose of.