Genuine Napoleon Grill replacement parts with fast delivery.
Review by KndyZoo3 months ago
First of all they make the best grills I ever owned and that is in a 40 year span and the customer service is top notch, I ordered 3 rotisserie assoreries for my rouge grill and I’m very satisfied with the quality with all 3 of them. Save time looking for a well made grill theses are the best you will ever get.
Review by MHiggins4 months ago
They were courteous and helpful with finding the parts I needed for my grill. Thank you.
Review by Swabura Daures4 months ago
Great experience. I made a duplicate order but customer service caught this, verified before shipping, and suggested other options. Order was shipped quickly and delivery people went above and beyond by dragging pallet jack 1/2 a block to get to my garage due to low branches in the alley.
Review by Madamgm4 months ago
Grill shipped promptly. Received in perfect condition.
Review by Glanita Derrow4 months ago
Quick and responsive.
Review by Wigbuyer5 months ago
Great communication over the phone, associate explained how and where they ship from in the US and all happened as promised/explained. Very prompt delivery with timely updates from the trucking company. Excellently packaged product - not just very well protected but even the packaging speaks premium product. And finally, a great grill: Napoleon Rogue 365 with Infrared Burner. The clearest instructions (printed and also available online videos) and most trivial install process I have encountered for any product that I have had to assemble myself. The infrared burner is phenomenal, justifies the purchases of the grill by itself. My first test with it resulted in the best steak I have made on any grill. Highly recommended.
Review by Elrona5 months ago
Excelent customer service. Fast shipping, Great products.
Review by CaseySchein Abourjeili6 months ago
I chose BBQSGRILLS.com because they had everything I needed at reasonable prices. The website was easy to navigate. After my order I received a phone call to tell me an estimated delivery date and email updates. Order arrived nicely packaged and accurately fulfilled.
Review by Maimi Boesger6 months ago
easy transaction, will buy from again.
Review by Freia6 months ago
Easy website to use and prices were good. Product showed up timely and communication on tracking was easy.
Review by Skkyiesha6 months ago
The Napoleon part fits great
Review by Dhk Komljenovic6 months ago
I have cooked an enormous amount of food of all different kinds on a grill. This grill is ridiculous and the guys at BBQ were awesome. Made it so easy for my new one
Review by Luisana7 months ago
Great customer service! I was able to get the information I wanted. She was very knowledgeable. I bought the part, and it fit.
Review by Kardamon7 months ago
BBQS & Grills is a great place to shop. Quality products, great customer service, and fast!
Review by Ejoba7 months ago
Received my product in good time. Not only that, but, but the product was exactly like the original, not thinner.
Review by Ibtc Courbet7 months ago
Great Customer Service & Very helpful me get correct items after I ordered wrong replacements parts and great follow up to ensure customer was satisfied. Thank You!
Review by Hunto Vendramelli7 months ago
Was looking for a sear station grille grid replacement. As with most Napoleon stuff a real bear to find. Finally saw exactly what I was looking for at BBQ - a stainless rod grid that replaced the ill concieved cast iron grid on the sear station that came with the Napoleon. The cast iron was rusting so badly - flakes of rusted iron were coming off it - that I couldn't use it. I got rusted iron flakes on my steaks! Napolean should have recalled that or at least provided some rebate for this defective part. Anyway, replacement part shipped quickly - but took quite a while to get here - and fit and functions perfectly. Only gripe is the cost After I placed the order I saw the same part for considerably cheaper at another site, and it was too late to cancel. I felt a little ripped off, but then again they had what I needed, got it too me and it
Review by Magners8 months ago
This is the place to go for quality products and excellent service!
Review by Zijif Beles8 months ago
The items we ordered were the grates and a heat rack. They arrived sooner than expected and fit perfectly!
Review by Lathrom8 months ago
Poor communication. Slow delivery.
Update- despite initial difficulties they came through on the end and we got things figured out
Review by Szady8 months ago
My order was placed and delivered within a weeks time, very quick. I was a little worried how it would be shipped and if it would get tossed around like some typical delivery companies but I was impressed, the packaging was wrapped and delivered on a pallet, it was beautiful! The grill is awesome, easy to assemble and my new favorite appliance.
Review by McMoYo Romboletti8 months ago
Caleb was great. My grill was out of stock and he helped me reselect to somthing that was in stock and grill arrived in under a week!
Review by Foga8 months ago
Order was exactly what I expected and all parts fit. Very happy. Would order from here again. Thank you.
Review by Misnomer8 months ago
Very communicative and helpful to my questions. Delivered items in timely manner, packaged well, and was as described. Will not hesitate to order from again!