This was my first order and I couldn't have been more pleased... After a bad shopping experience with someone else. Your package arrived and as we say it's just what the doctor ordered... I ordered The Shed Rack Attack Rib Rub. Everything arrived in great shape and just as ordered with quick delivery. What more could anyone else ask for? When placing the order your staff was wonderful, polite and very helpful; but receiving the hand written thank you note was the icing on the cake. A great experience and fabulous company to do business with, you sure know how to make their customers feel special. All this for and I was just buying Rib Rub. You will be my go to place from now on.
Review by Pullumb1 month ago
Great company to get spices from. Fast shipping and had everything I wanted
Review by Makasuro1 month ago
Found, ordered and received my smoking tube in less than 72 hours and their price was the best I could find on the Internet. How can you beat that for service?
Review by Giotanni1 month ago
Super easy to find what I was looking for. The shopping was fast and everything got to me safely. The hand written thank you note was very personal and touching. This will absolutely be my go-to for my BBQ needs moving forward!
Review by CeciliaTimpone2 months ago
I have to return the product (grill cover) and do not allow it to have opened the box.
Total disagreement with this policy.
Poor customer service, I hope to contact me with someone to reverse this situation.
Review by Jaydyn2 months ago
When ever I place an order it arrives well under the delivery date. I would also say with out a doubt the best company I have ever dealt with and purchased from. They showed me they are 100% behind what sell. And I am more than willing to tell any and everyone about the great experiences I have had with BBQ Authority. Mark From Wisconsin.
Review by Rachae2 months ago
Great service and very polite delivery guys!
Review by Bafford2 months ago
Got the product I ordered on time.
Review by Aprea2 months ago
Excellent and exceptional... I'd do it again!
Review by Sayaba2 months ago
The customer service quick and efficient.The overall price paid for the grill we bought was fair and very competitive. The delivery was somewhat of a mess. It took almost 2 weeks to get it delivered. The trucking companies that they used did not seem to be in a hurry and had bogus excuses for why they could not deliver it. Had to make several phone calls to push the process of delivering to get it done.
Review by Rotkiv2 months ago
Very happy with how fast I got my products. Can’t beat free shipping, will continue to keep shopping here for my bbq needs.
Review by Zotty2 months ago
Fantastic easy to follow website. Great Customer Service and fast expeditious shipping. What else could you ask for???
Review by Groom Derrow2 months ago
Great selection, good prices, fast delivery.
Review by Wakenyag2 months ago
Awesome BBQ company! Super fast shipping and incredibly well packaged. Was able to find one of my favorite BBQ sauces from Whiteford’s. Will be a repeat customer!
Review by Madbull3 months ago
WOW is underrated should be more stars. Order was easy and intuitive, lots of goodies from manufacturer and from BBQ Authority as well a t-shirt, bottle opener etc. No taxes no transport yes!. 11% discount for the 4th of July. I got a beyond five Start buying experience and the hella of a grill I have been saving for many, many moons the Napoleon PRO665 S-3 that's what's up!
Special thanks to Chris, awesome talking to him. He listens and made sure everything was as expected. Thank you again I'm 4th ready and can you smell what the grill is cooking! :)
Review by SangitaN Bagusyte3 months ago
We just got delivery of our Mont Alpi 805 Deluxe Island and are thrilled by the quick delivery and the quality of the BBQ. It was nice getting some little extra thank you's from BBQ Authority too.
We do have some shipping damage to the backside of the unit that needs replacement - but I believe that is in progress with the shipping company and BBQA?
Review by LMiss3 months ago
Fast shipping thanks!
Review by SdeG3 months ago
I had ordered 3 bottles of hot sauce and upon arrival, one was broken. When I contacted The Bbq Authority about it, they immediately shipped me a new one to replace it, hassle free. My order shipped super quickly both times. Overall, very pleasant and easy to work with.
Review by Courtnay3 months ago
Good stuff fast shipping !!!
Review by LMDuke3 months ago
Delivery was good and fast, nothing damage and good pricing
Review by Imagak3 months ago
Poor service broken product did not aide in return and resend if new product
Review by MicheH3 months ago
I ordered a Napoleon Prestige 500 RSIB. It shipped the next day.
Unfortunately, the trucking company lost the shipment. I had 2 conversations with BBQ Authority about the matter. The first one was on Friday and they said let us look into the matter. Second conversation was on Monday. They said we checked into it and the freight company doesn't have a clue. They shipped another grille that day, with the comment that they will deal with the freight company. Talk about people that handle their business. First class operation.
Review by Vanamali Alhamdani3 months ago
Excellent selection and on time delivery.
Review by Reehab Sambula3 months ago
BBQ Authority is by far the finest provider on the Planet. My products were professionally warped. I've never seen such tender loving care. You can't go wrong with BBQ Authority!
Review by Rayndal3 months ago
I had the BEST buying experience online or offline in my entire life with BBQ Authority. Seriously! The price and service couldn't be beat and the followup from my point of contact, Melanie, was exemplary. The entire process of buying a wood fire pizza oven exceeded all expectations. I'm looking forward to doing business with BBQ Authority again. I didn't give BBQ Authority a five star rating but for the love of Mike I don't know why.