Same owners as XS Merch and about a hundred other fake shopify stores. Please complain to shopify to get them closed down!!! They only send out about 10% of orders and keep the rest of the money for themselves. They’re also not authorised to sell the things they sale! Phil, John & Caroline Glossop are their names. Google Phil and you’ll see that he’s just a full on scammer!
Review by Marnita4 months ago
Horrific experience. Sham company.
Review by Sereia6 months ago
This company doesn’t even deserve 1 star.....
Bought the mickey surprise merchandise box as a gift... money was taken, but item not received, no updates or nothing..
Emailed the company multiple times and have never got a reply
Review by Terique2 years ago
Charged up front for a 40 quid superman hoodie. Never received item. Big fat con, contacted company loads of times and each time was promised 'the release had been delayed, it will be sent out soon, we will include a free tshirt or some crap ...' never received anything needless to say. Stay away.
Review by Chauni Gherardini2 years ago
Never received order yet they took my money bad for business
Review by EmmaMcBride2 years ago
I do a lot of business with foreign companies for pop culture items. I preordered a 60 dollar sweatshirt from these guys. Charged me upfront. Months and months go by. Order never arrives. After months of calls, they tell me I need to give them my bank account info so they can resolve my purchase. After numerous angry outreaches, they blocked me from their Facebook page and stopped answering my email. Also never received my product. Hope there's a special place in judgement for these brazen scammers.
Review by Shyneece3 years ago
Ordered a superman hoodie. Do d not receive tried to contact many times and got nothing. Do not trust
Review by Calisson Picapeo3 years ago
don't buy from these people - they rip you off
take your money, don't supply goods and then don't refund any money
Review by Liyannem3 years ago
Placed an order in October 2015, we are in May 2016, I never received anything. I complained, but no answer on phone, emails... This is seriously wrong. I hope no more people get tricked by this company.
Review by Prater3 years ago
did not receive my order
Review by DuncanHowes Continenza3 years ago
Ordered from this "company" in October 2015 with guaranteed delivery by mid December 2015. After three updates stating problems with suppliers and no Christmas jumpers by, well, Christmas, the "company" emailed offering a refund and I jumped at the chance. That was 12/22 and still no refund. I finally disputed the charge with my bank and they're going after them now. Never separate an American bank from its money. I spent way too much time giving them a chance to do the right thing but this company is a bunch of scamming crooks. NEVER do business here. If it were possible to give negative stars I would. Their stuff looks great but you'll never see it.
Review by BHupen3 years ago
THEY CLAIM THEY SWITCHED OWNERS JUST TO TELL ME THEY WOULDN'T BE SENDING ME MY ITEMS OR A REFUND. THIEVES!!!
DO NOT TRUST WITH LARGE PURCHASES AND YOU BETTER WAIT A LONG TIME TO EVEN GET A RESPONSE.
Review by Niaisha3 years ago
Sent for star wars sweatshirt for xmas 15 present for my disabled son who is star wars crazy. Never received despite numerous emails back and forth. Automated emails, no telephone number to call and no refund. A spam site.
Review by Vinsant Derrow3 years ago
Ordered a star wars christmas jumper which was NOT deliverd until christmas as promised. Paid timely. Wrote a couple of mails which were not answered
Review by Adriana Derrow3 years ago
-ordered 2 jumpers in October and still haven't received (January 14th 2016)
-e-mailed them quite a few times to get some news: only received automatic messages
-worst experience with a internet company
-worst experience with cutsomer service
Review by Fridonna Derrow3 years ago
I'll be contacting my bank for return of my funds. I'd placed an order with these guys before and they were better than another similar store (not run by Crazy4Ltd), being as they actually delivered, albeit a bit late.
This time, order placed on 27 November, order still unfulfilled on 4 January, four emails sent, no responses. Called them today, to leave a message. Noted the phone message is the one that was there prior to Christmas. Have also used Facebook to contact.
I also note that they have continually updated their website for new sales, with new money off codes and they also remove negative reviews promptly.
I won't be using them again and I fully intend on reporting them to trading standards and the financial ombudsman as well, like many others are.
Do not use these people!
Review by Daffa Muktasid3 years ago
I ordered a mystery box on the 14th Oct, heard nothing from them not even an order number or anything in my account history even though the money was taken.
First set of e-mails stated that they we waiting for stock to come in and i had to be patient.
Few weeks passed still no box, emailed again no reply, then stated a direct message through Facebook. This way looked promising, after a few messages back and fourth i was told that my order would be pushed through the sytstem for the following week.
We are now 4-days from christmas and now my messages are being ignored and the telephones calls not returned.
I would not recommend that anyone use this website
Review by Raynie Frímannsdóttir3 years ago
Was a little worried that the Christmas jumpers were taking a while to come since I order the jumpers in September. These worries were put to rest when receiving an email towards the end of November saying not to worry that they would make it in time for the festive season. Sadly the big day is here and still no sign of jumpers or apologies. Quite disappointed because I'm now the only member of my family without Christmas attire.
Review by Subhapriya Feofanova3 years ago
I have an open order that has NOT been fulfilled or refunded. I've sent several emails, got a couple responses, but never have seen my order delivered, and now I cannot get anyone to respond so I can get a refund.
Not sure if this Trustpilot review will do anything either. This has been the worst online buying experience. Do NOT trust these guys...
Review by Hernanie3 years ago
Avoid! Do not buy from Bay 57! I ordered two items in early October, I received one and have been given the run around while still waiting for the other (it is now late December) They have stopped responding to my emails.
Review by Shabby3 years ago
The WORST company I have ever ordered from in my entire life.
Shocking customer service, I honestly think the only people giving them 5 Stars are themselves.
Never received my Xmas jumper that i ordered back in October- Totally messed around and lied too.. Tried to cancel and get my money back but never heard anything. Currently trying to chase them.. But I'm clearly being ignored.
Bunch of crooks, I just hope people read these reviews and shop elsewhere before making the same mistake as me and many other have.
Review by Tyricia3 years ago
I placed my order for 5 star wars sweaters October 9, and was assured twice i would receive them in time for christmas. Have received only one sweater as of December 22 and now are traveling so will not have them for xmas gifts. No updates received either.
Review by RekLama3 years ago
I have ordered from this company 2 years in a row, first time I was unsure as after ordering I did find a load of bad reviews, but did receive one of my items ordered for Christmas and there was a delay in getting the second but did finally arrive in February. This year I ordered again for christmas, 2 of my items received within a week, although had to exchange one for a different size ( I did receive the exchange before Christmas) the other one I am waiting on refund ( not wanted) I also ordered a mystery box which again I did receive before Christmas ( I was told the say I orders there would be a delay on this item)
The only thing I am now waiting on is the refund, in my opinion I got more help by contacting them by phone and talking to them than I did by messaging.
I queried last year on the delay and they did explain that they have to rely on their suppliers to manufacture and deliver the goods to them in time for them to ship out to their customers.
I am in no way trying to stick up for the company as they do have a lot they need to work on, like their communication and customer service but there are people out there that do receive the goods they order.
Review by Bhanvi3 years ago
I ordered three Star Wars Christmas sweaters in October from this company. I finally received two of them after Christmas and it is now January 23 and have still not received the third sweater. I have emailed the company and each time I was told the orders were shipped out in order of when they received after they were printed and my order was a pre-order. Yes, I understand my order was a PRE-Christmas order in October, that is why I ordered it in October so that I would have it for Christmas. My experience has not been acceptable with this company at all.
Review by Vxbes3 years ago
Ordered Christmas sweaters beginning of November my order still hasn't been completed.
Each of the 5 items were shipped separately. Although they claim they had international tracking I never received the tracking number.
Sent me the same item twice and one item was never shipped.
Claim that according to their system everything is fine.
Very poor customer service. VERY UPSET to put it mildly, since I don't live in the UK and had to pay insane phone bill because they wouldn't reply to my email.
DO NOT RECOMMEND if you want to save money and your sanity.