Excellent,Baxi looks after customers, if it breaks as everything in life does,Baxi fixes it.
Review by Najminah2 years ago
If you are looking for a heating solution here is something to consider. I have 2 young children at home and we don't have a working heating system, although it is new. On the first call out we waited four days for support even though it was very cold and there was a baby in the household, in fact the children had to stay with relatives. Almost two months on, the heating still doesn't work properly and Baxi cancel our Engineer's appointment with less than twelve hours notice because we aren't viewed as a priority. This is despite the fact that the downstairs heating doesn't work or that we can have warm showers. I was completely appalled and have lost faith. At significant cost my only option is to replace this new boiler with one from a more reliable manufacturer who can offer better support.
Overall a nightmare experience with a company that has no consideration for its customers. Please consider our experience when selecting your heating solution
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