Battery trader take your money so quickly and I'm form the 18/7/2019 no batteries. I cancelled on the 03/08/2019, when I call to fine out when I will get my refund back I was the next 14 days. Battery trader is a rip off.
I ordered from another company the 3/8/2019 and I received them on the 6/08/2019. God bless that company I now have my scooter to take me where I want to go.
Review by Multitec3 months ago
While browsing the web for a Yuasa battery for my motorcycle, I came across Battery trader. The Yuasa battery replacement was quite reasonably priced so I ordered it.
When the battery arrived it was not a Yuasa but a Numax. The battery started the bike nicely for 4 months and then would not start the bike without being charged first. This was fine in the morning going to work, however after work I had to bump start the bike. This soon became very tiring.
Not thinking that the starting problem could possibly be the battery, because my last battery lasted 9 years, I wasted a lot of precious time testing other possible areas of fault. Only to find that the new numax battery would not hold a charge.
I contacted Battery trader who did not want to know. A lesson learned, I was reeled in by the good looking website.
Review by Brittnay3 months ago
BEWARE SCAM COMPANY!!!
Disgusting service that I have received from this company! I returned a batter in February but have still not received my refund after several call to them. Nobody should buy anything from them as if anything goes wrong they will not have a leg to stand on. I now have no choice but to seek legal action via the small claims court to retrieve the money I am owed! Avoid at all costs
Review by FunMath4 months ago
Do not buy the "replacement" for the Harley Battery 65989-97A. It will not fit without significant work and further purchases, and Battery Trader simply do not care. The terminals are in a different place and require different low tension cables. Battery Trader said that I could send it back at my expense. I said you are in breach of contract why should I pay? They never accepted that they were in breach of contract in sending me a battery sold as a replacement that is different and does not fit.
Review by EmmaDH Subera4 months ago
you would be a fool to go to any other battery people ,battery trader are the best ever they were extremely efficient in dealing with my order,once they knew i needed the batteries for my mobility scooter they were super quick sending them ,they were so sympaphetic ,i will only ever get my batteries from battery trader.
Review by Selama4 months ago
Battery Trader sell customers cheap versions of the batteries they require/ or they can supply. They are not a reputable company and I would advise that you stay well away from them. Their phone lines are currently closed, although their hours of telephone contact remains. I advise you research a better battery provider and ignore Battery Trader as they are "Ripp Off Merchants".
Review by Lucimary Berkhamsted5 months ago
The battery supplied is not the same as advertised. Lower output and could have bought the same one cheaper through other sellers on Ebay, but chose Battery Trader through their advertisement.
No interest from seller, just we can supply alternatives!.
This was their replacement for the Mangar Airflo MK3.
Just go to Ebay and search for PS1221 (PowerSonic) and save yourself £4.00.
Review by DJs Geldens8 months ago
I purchased what I thought was a 24v /15ah for my wife's scooter from these fine people on the phone. (sounds like I did well to get through) but when the email arrived for the purchase they were only 24v 12ah. when I questioned them about it they said they were as good as 15ah but were actually only 10ah. maybe I am stupid but I cancelled the order and was told it would take up to 30 days for a refund. He did seem a bit humpy so I dare say I will not see my money back for at least 30 days and probably a court case. Still they are the ones coming to court 140 miles away.Ill insist its an afternoon case so their day is ruined. I have since bought 15 ah batteries that actually say 15 ah. Would I recommend this company to a friend? Ha, HELL NO. Run for you lives...
Review by Golfgus9 months ago
Beware! Misleading adverts.
I searched the internet for a Yuasa YTX14L-BS. This company was offering it at a good price so I bought it online. When it arrived, they had sent me a Leoch. I searched the internet for this Leoch battery and I found it for half the price that I had paid. I was not happy. I phoned Battery Trader to complain. They said that there was no mistake. Their advert stated "Yuasa replacement". I said that their advert is misleading and why is there no mention of the brand Leoch. Also, I was able to buy a Leoch for half the price from another company. They said, if I was not happy then they would give me a refund excluding the initial postage to me and I would have to pay the return postage. I did not agree to this. I contacted Halifax, my credit card company and after many emails, they kindly resolved this for me. I received a full refund.
Review by Johnnye Derrow1 year ago
I purchased 6 batteries for my Rascal Liteway 8 mobility scooter and they failed within the warranty period, I contacted Battery trader and was told that it wasn't their problem and I would have to deal with the manufacturer,I explained that I purchased the goods from them and they were responsible for any problems resulting from the sale, after many Emails back and forth they finally agreed to take the goods back, test them and let me know the results, they so did and informed me that one of the batteries had indeed failed which they would replace and send them all back to me.
The batteries they sent back were not the ones that they collected from me because when I originally received the batteries I ordered I found that the spade connectors were too wide so I had to trim them to make them fit, these had no such trimmings, they were different batteries, nevertheless, I fitted them and after about 4 months they began to fail again, I contacted Battery trader and was told in no uncertain terms that the sale was 16 months old and the warranty had lapsed and I probably was not charging them properly, I purchased the scooter in 2014 and it performed perfectly well for three years on the batteries supplied with it and I always charged it in accordance with the manufacturers handbook instructions, the only reason I decided to buy new batteries was because it is advised to change them every three years.
On my many, many Emails to them, I explained that my scooter is my lifeline to the outside world and without it I am housebound, they blatantly offered me a new set at a 10% discount, are they a caring company, I think not!!
Review by Rakero Dorman1 year ago
The replacement batteries for my mobility scooter failed after less than half their expected life. They were therefore not of satisfactory quality. When I contacted BatteryTraders.com by phone, I was told that they could only take orders - for support I had to use email - no phone provided. After some delaying questions by email, such as "what is the currrent voltage?" (which I gave them as I owned a multimeter) as if this were an indicator of anything useful, they told me the manufacturer would collect them next day. They didn't. I waited in all day. Having got the batteries tested by a scooter repair company, I sent the written report of their condition. BatteryTraders.com then claimed they were simply acting on behalf of the manufacturers & they had no responsibility. I have sent a formal Consumer Rights Act letter, and wonder how they'll try to dodge the Small Claims Court.
Review by Shellymac1 year ago
Dreadful service. Sent me the wrong batteries and then treated me like some sort of Idiot. DO NOT USE THIS TRADER.
Review by Prosource Mottz2 years ago
Terrible customer service. I specifically placed the order over the phone so I knew exactly what product I was ordering, the lady acknowledged that the battery would indeed be a YUASA battery so I paid and waited. When delivered the Battery was a totally different brand than discussed, agreed and subsequently purchased.
Upon raising the issue I was told that the lady who took the order would not talk to me and that all batteries are the same 'just branded different' which is not the case.
To get a refund, I now have to pay the postage for the battery to go back to them and they will refund the money, so its cost me postage, several phone calls and emails 5 days of messing around to still be in the position I was originally.
Thanks a lot Battery trader, I will be also complaining to trading standards regarding this.
Review by Srictly Khechab3 years ago
I bought a battery for an ebook as recommended by them, it did not fit and I returned it, the item was signed for on its return. they now deny receiving the battery and keep telling me after 5 weeks that they will check at the post office.
Any contact with the company they refer me to the ticket system which nobody reads and gets a standard reply giving the impression that it is a delaying tactic hoping the customer will go away.
Review by Pantu Bartouilh3 years ago
Quick to take your money but no stock to deliver. Want to speak to someone about it? Forget! Some ridiculous ticket system strings you along. Eventually got through to someone who doesn't have the faintest idea about customer services. I doubt I'll get my money back or may have to wait many weeks judging by other comments. Wouldn't touch this company again with a barge pole
Review by Sid3 years ago
My batteries arrived the next day ,Sturdily packed, and my stairlift was up and running again within a couple of hours.
Well done and thanks.
Review by Junglerider3 years ago
Delivered on time, good service
Review by Zebbie Johnspn3 years ago
Batteries ordered and received in 3 days. A huge range of batteries available and the ones I needed for a electric wheelchair resolved the problem I had and got the chair working again. Highly recommended.
Review by Yubee3 years ago
Easy online transaction with the batteries being delivered the following day. Thank you
Review by Lobotomy Sandets3 years ago
Would not ever use this company again. Two items ordered (battery and charger) Battery arrived in good time Charger out off stock, so waited for around 5 weeks could not wait any longer so asked for cancellation and rebate which also took a lot of emails, when I got the rebate it was for £4.98 less than I paid for the charger. At least I found a better charger for less than the £21.36 I got back from them.
Review by Ahdul Leechan3 years ago
Battery supplied does not power my drill properly - now only works at half speed ok for screws but useless for drilling !
Review by Mattef3 years ago
Told them my problem, they advised type of battery, delivered quickly, worked perfectly, saved me 60% of "genuine" manufacturers price - wonderful !!!
Review by Gurdit3 years ago
Excellent service would highly recommend
Review by Doriak3 years ago
Service excellent - very easy to order online - delivery as stated and would highly recommend your company. Well done 5 stars from me!
Review by Bafford4 years ago
Excellent company to do business with - provided sound advice on the battery I required, delivered in quick time - can not fault service