ABSOLUTELY DO NOT BUY FROM BATHTUBS PLUS!!!
You might as well just give your money away. If I could give a negative star amount it would be -5.
Of course they will take your order and your money, but if you need to return the item they don't return your emails or your phone calls. When I was finally able to get a hold of somebody it still took me emailing and calling several times to get an actual answer out of them. I finally had to go through the actual manufacturer to get my shower doors returned. Unfortunately, for the actual monetary refund it has to come from Bathtubs Plus. I returned my shower doors 30 days ago and can't get them to refund my money .I had to finally contacts my credit card company and get them involved to get my money back! Still waiting on all that.
Review by Pam Glennie Quah4 months ago
purchased through amazon too. They should be ashamed. They sold me an old stock sump pump that had a 3 year warranty, but the pump failed after a year so they would not honor it. Beware of this internet company!!!
Review by RandomWatcherBis8 months ago
My order took much longer than it should have and when it arrived it was the completely wrong item. My phone calls went straight to voicemail and emails were returned slowly with improper typing and strange wording that did not address my problem. Repeated requests of how to return the item were ignored. This company is a complete scam I wish I had read the reviews before ordering from them.
Review by Berkz1 year ago
I placed an order approximately 5 months ago and still have not received it. I have called and emailed repeatedly for status updates. The one time someone actually took my call, I was told the product was on back-order. Since then, the company has not responded to any of my communications. I have a job in my home that cannot be completed because I'm still waiting on this item. This company's disregard for their customers is really disappointing.
Review by Bigspeakerman1 year ago
Bathtubsplus helped me size the steam generator for my shower. The unit was cheap, but works awesome. Definitely buying from them again.
Review by Kutztown Shopland1 year ago
Fast and great price. What more could I ask for! I try to use it almost every day. So relaxing. Kudos...
Review by Teya1 year ago
I purchased a freestanding whirlpool tub that I could not find at my home depot. Bathtubsplus answered my questions before ordering and the bath looks fantastic!
Review by Mehsh2 years ago
I've hard the exact same problems with my order with Bathtubs Plus as the other reviewers. I wasn't familiar with the company, so before I placed an order I checked them out and this site was one of the first to crop up. More fool me for ignoring what has been a pretty unanimous experience dealing with this sham of a company. Trust me, they put more effort into creating and maintaining their website than they do actually doing proper business.
I'm now dealing with the actual manufacturer in resolving my problematic order as Bathtubs Plus has ghosted me. I'll be getting Chase Sapphire involved as well. Do not be fooled by their competitive pricing, they'll take your money then sever contact after the emailed order confirmation. This has been a huge headache in our renovation project. I've been an idiot. Don't be like me. DO NOT ORDER FROM THIS COMPANY.
Review by Sikhohliso2 years ago
Customer service was very patient. Received my bathtub in timely fashion. I haven't had a chance to open the box but I'm sure everything is fine.
Review by MrMonkey Calvitti2 years ago
I ordered a vanity that was supposed to be in stock. My order stayed in the processing state for over two weeks with absolutely no communication. Emails went responded to as did voicemail's. Eventually after many calls I got a hold of them and they said it was back ordered from the manufacture. Manufacture....I thought it was "In Stock". His response was sorry. I canceled and ordered from Home Depot. A bargain isn't a bargain when it cost you this much time effort and you still don't get it. Stay away from these guys
Review by Chokri2 years ago
We ordered a vanity. After two weeks contacted them about delivery. No one answered our phone call or returned it. Sent an email, and finally got a response. After three weeks, still had problems communicating with someone. Found out our credit card was hacked not long after we placed our order. Don't know if someone at this company did it, but we cancelled the card and the order.
Review by Disanthus2 years ago
I ordered a shower door due to their cheap prices. The customer service is non-existent. Phone calls get and answering machine. No return calls. The answering machine tells you to e-mail. No response. I have the same issues that all of the other reviews explain. STAY AWAY FROM THIS COMPANY. I ended up finding the same door at Lowe's for $40 more. well worth the $40
Review by Iynamisu Weichselbaumer2 years ago
Look at all the reviews here - identical issue. They give better shipping dates than their competitors at higher prices, then they deliver everything much later than claimed, in many cases, later than their less expensive competitors. I complained and asked for the $82.00 difference back when my product didn't even ship by the time the arrival date had arrived - they conveniently went dark and won't respond. CAVEAT EMPTOR - stay away - it's a scam site.
Review by PeleZM3 years ago
On 2-20-2017 I ordered 3 shower tub fixtures for a remodeling project. The pricing on what I wanted, according to the website was 35% less than other vendors. However, as of the date of this review, 2 emails and 3 phone calls later, I have yet to receive my merchandise. They have not answered my correspondence or made any effort to contact me. My advice to EVERYONE is to stay away from BathtubsPlus.com
Review by Savvysara Holzapfel3 years ago
I wish I could put zero stars. We ordered a bathtub from this company, they claimed the item was in stock but it still took over a month to receive the item. When it came in it was damaged, they were responsive at this time and scheduled to have the freight company pick the tub back up and claimed I would receive a refund since I did not have time to wait for another tub to be delivered. I waited a week for the refund, thinking they would give it to me once the tub was returned. After no refund was seen I called and left them a message (you will never talk to anyone in person with this company) I then emailed them and they said they would process the refund right away. This was three weeks ago. I have left numerous voice mails and sent about 10 emails asking about my refund and have received no response. I even warned them that if they did not respond to my last email I would get my credit card company involved and have them get my money back for me and start writing bad reviews. So here we are, they did not respond so I am just stating what kind of company they are. I would not recommend using this company for anything. I honestly don't know how they are in business with customer service as horrible as theirs.
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2257 North Loop 336 West