A really good in store experience, staff were very helpful and didn't try to just sell you the most expensive product. They listened to what you wanted. Goods were delivered on the agreed date just a shame they couldn't say if the delivery would be AM or PM when agreeing delivery date
Review by AnotherCustomer Limke1 month ago
Looked around other bathroom suppliers and online . Had used Bathroom City in the past so went back and realised their quality was far superior to others. Excellent customer service and delivery.
Review by Vangani Varevac1 month ago
knowledgeable and helpful sales staff. Fabulous range of quality products at reasonable prices. Delivered on time. Would definitely use this company again.
Review by Duha1 month ago
Fast and very helpful kept hold of my bathroom while I got work done and deliver it to me when I wanted lovely bathroom suite. Helpful staff when calling and emailing them and fix things fast if any problems.
Review by Kundl Brutschin2 months ago
Had some problems with an order (direct shipment from a supplier didn't go as planned, sent the wrong item numerous time at unsociable hours of the day!).
Becky and the team remained professional and polite throughout and we eventually got the right (hard to find, and now discontinued) bath panel. This was a low value sale for Bathroom City, but they worked really hard to help, I'm sure they made a loss, but were always polite and friendly.
Things do go wrong sometimes, and it's how you handle them that define you.
Review by Truth Danter2 months ago
Like many other Bathroom City customers I have found their product knowledge and customer service to be extremely poor. We were sold a very expensive unit which was advertised with parts it then did not include. Nowhere did it say parts were not included as standard.
Staff were not aware that these items were not included and at no time were we asked if we wanted to pay extra to include them.
Conversations with customer service and sales have proved fruitless. They are not prepared to take accountability for any errors in general. This is obvious from reading many other reviews from disappointed customers and even more so from the patronising responses from Bathroom City where they say they are committed to customer service then go on to defect the blame back on to the customer.
The standard response from Bathroom city is that they are a reputable company trading for 30 years. However the many poor reviews just serves to show they are not at all interested in customer service. I will not be going back again!
Review by Heliandy2 months ago
Fantastic service. I added extra to my order and it was no problem. Fast and effective service with a follow up call to ensure my delivery was received. All goods arrived safe with no mistake. Can’t fault any of my experience.
Review by Ionutzapototchi Assaid2 months ago
Excellent help brilliant communication through out my order would definitely recommend 100% your company to family and friends.
Review by Kanar Toyyib3 months ago
Had a problem with the seal at the bottom of the shower door. A replacement was quickly posted to me - the customer service was excellent - very quick and efficient.
Review by MoeJoy Kifayatou3 months ago
The sale personal was very friendly and polite all the goods was of a good quality very good company
Mr S Miller
Review by Bexj Revelle3 months ago
From start to finish a great company to deal with.Will definitely use them in the future.
Review by Devere Zouroudi3 months ago
Fast delivery, products well wrapped (important given the amount of glass involved) and all palletted. Disappointed that fitting leaflets were not provided with all the products, namely the fitted sink unit also that the two little clips that the unit should attach to on the wall were not included. Bathroom city advised these could be picked up from B&Q but I and B&Qs exerts never were able to find these.
Reason for the good review is the customer service provided when I discovered the shower support rail had obviously been crushed in a van door or something in transport. Also that the sinks provided and supposedly quality checked by the manufacturer were were as wonky as hell. After sending pictures to Bathroom City - 2 days later I had a whole new set of shower fittings sourced directly from the manufacturer and a week later very non wonky sink replacement arrived from Italy. I was kept informed throughout by Bathroom City. And no requirement to send back the faulty items just to prove I wasn't lying. So excellent service and for once with a support service I actually felt like a valued customer.
Review by Tigor Zalin3 months ago
Bathroom City has a fantastic range of bathrooms. Their staff are great. They won't hassle if you just want to browse and they're really knowledgeable if you need help. They processed my order well and held the gear till I was ready for it. Altogether a brilliant service. Only reason I haven't given full stars was the follow up survey. I've no prob with doing this review, but hate it when cold called (while at work) and then launched into satisfaction questions without being asked if its convenient to talk - just rude.
Review by Aakyvah Zega4 months ago
Thank you to all the staff @Bathroom City. Nothing was too much of a problem & had
a good product knowledge enabling us to make decision to purchase the products.
We definitely be coming to Bathroom City.
Review by MaggieG4 months ago
Thank you so much!
I ordered a sink unit from your company to fit in our new extension and needed it all to be completed just days before the birth of our daughter. Time was ticking but your delivery luckily happened before our other bundle arrived and we now have hot water downstairs! In a panic, early on, I mistakenly thought you'd lost my order. Having read other reviews online, I worried about my purchase and contacted customer service. Don't believe the bad reviews some miserable people have left on this site, the service was brilliant and so was the follow up call I received this week to check the quality of the product. Thank you bathroom city, I would use you again and most definitely recommend you to anyone.
Review by Faiiz4 months ago
Bought a unit from them in 2017 via ebay. and recently needed 2 new handles. They’ve replaced them FOC and also gave me me some great advice about my toilet seat. Their customer service is outstanding. Wouldn’t hesitate to recommend them. Thank you!
Review by Dedtreia4 months ago
From start to finish the service from Bathroom City was excellent. The delivery was made by a very friendly helpful gentleman and arrived on time on the date promised and all items were present. The customer service team were extremely professional in dealing with a query I had in relation to a return (I had over ordered) and prompt in the refund and Toni the team leader ensured that this ran very smoothly. Thank you
Review by Tatos Veluwen4 months ago
great choice, good price and really very helpful advice, delivered on time, lovely people to deal with, thanks Val
Review by Sevvee4 months ago
Purchased a Lucido vanity unit with wc combined. After six weeks of use the veneer surface started to lift at the front joint from moisture. It has lifted near basin and further down about 150mm. When contacted Bathroom City and after quite a few pictures sent to them they said it was down to installation and if I returned the unit that is fully fitted they would replace the top at a cost of seventy pounds. My advise if you intend to use the basin do not purchase these.
Review by Jabedalam Derrow4 months ago
Great range of products, excellent service. Wanted some additional handles to match drawer handles on a recent order, no problem, bathroom city were very helpful and provided exactly what I needed.
Review by YeahDawg5 months ago
Good service, all packaged and delivered as promised would use Bathroom City again
Review by Tuifea5 months ago
Not very good service it's disgusting they haven't delivered to your home they need two people to deliver day we don't do that that's your service to provide that so I'm writing my review don't go to this bathroom City people there are not good the service is very crap
Review by Mosline Derrow5 months ago
From the minute we entered the showroom the sales team were most helpful and did not rush us and were able to answer our questions and suggest alternatives. The delivery was on time and the goods in excellent condition, while I was installing the bathroom I called for help on some things and again the staff were very helpful in answering my questions.
I have dealt with Bathroom city before and went back to them this time
for my new bathroom.
Review by Ghjahcv6 months ago
Unpacked the Lucido Tallboy to find damage to the front left corner of the unit. Contacted Bathroom City with photos and they are sending are replacement. Will update when I get the replacement tomorrow