I ordered a NBA jersey for my son for Christmas. It was to be delivered by 12.25.15. The item never made it to my address, but I was charged. When contacting the company they were very rude and short about refunding me. Their policy states the item will be held for 14 to 21 days according to the tracking information it was Belfast Mail Centre on 12.24.15 then the National Return Centre on 12.24.15. The tracking info states the item was sent back on 12.31.15, but Basketball Direct states they have not received the item yet! They will not refund my money until they get the item, that I feel like was never even shipped to the United States! VERY POOR CUSTOMER SERVICE!
Review by Nokou3 years ago
orded a bulls basket ball kit for my son for xmas very very fast delivery and one quality kit would %100 buy off this company again
Review by Amavel Suriano3 years ago
We are satisfied with our order. A lot of people loves the design of our uniform. They said its cool and unique.
Review by Kontxi Daggis3 years ago
The person I was in contact couldn't have been friendlier or more professional. I made a lot of last minute changes and they accommodated them all without a fuss. Everything was delivered on time and I was overwhelmed by the quality of products that I received. I will definitely be ordering more kits from them and would recommend them to anyone.
Review by Mzayk Zutant3 years ago
Products are of the quality you'd expect. however on two occasions now delivery has been very poor. one late delivery ruined my son's birthday. Despite paying a premium for early delivery!
Currently, I placed an order which has partially arrived with two items outstanding. For 3 weeks now! I receive numerous emails and adverts from basketball direct and yet they appear to be unable to answer my direct email enquiries.
Proceed with caution if you want a quick delivery...
Review by Modf Bukorovic3 years ago
From start go finish the guys have delivered a high standard product. After sales service is excellent. Big thanks to niall. Highly recommend any basketball team to do business with niall.
Review by Epati3 years ago
Good description for size and details of the product. Fast shipping. Ok
Review by Gidas3 years ago
Excellent product and service. Basketball Direct were very easy to deal with and had great communication regarding the order. The price was very reasonable (cheapest quoted) for an all-over printed top with individual player name and number. The product is fantastic quality. Highly recommended.
Review by Seela3 years ago
I had two very minor problems with my order which were recitified immediately with no hesitation. We will definitely be using Basketball Direct again. Keep up the good work.
Review by Dawezy4 years ago
How can you send out this to fill in before people even recurve there items, I've waited over a week for my purchase and emailed asking what's goin on heard nothing
Review by Pangs Bouzeryouh4 years ago
Excellent customer service, quick delivery, quality item at a great price.
Will buy again from this site
Review by Chalaps Derrow4 years ago
Ordered a complete custom made basketball kit. From start to finish the representative from the company was brilliant. Making any changes i requested for the kit design until i was 100% satisfied. Email replies were very quick and after payment was made for the kit, it arrived on the date promissed.
Review by Brooklynjess4 years ago
Ordered some basketball shoes, which to begin with were a fabulous price. Ordering was straight forward and shoes arrived a couple of days later. Many companies can learn a lot about service from Basketball Direct :)
Review by Maxiwilliam Loev4 years ago
I recently purchased basketball boots from Basketball Direct. They were excellent to deal with, great prices and deals, very easy to purchase and arrived very swiftly! Definitely will be purchasing from them again!
Review by Bafford Kenty4 years ago
Had great service which was timely and very helpful on the design element of our strip
Review by Zopec Ttofias4 years ago
I`ve wrote a few mails but I`ve no solution...My shoes should be somewhere in the world
Review by Meleagi Holseybrook4 years ago
I didn't expect something traveling only across the Republic of Ireland to arrive almost two weeks after purchase.
Review by Weshley4 years ago
Ordered an NBA Jersey for my son and it arrived the very next day. It was too large so returned it and ordered replacement which also arrived the following day and i used the standard free postage.
Money was refunded to my card 2 days later. Fantastic service, good prices and I will be back to use again!
Review by Masiyeni4 years ago
A fast and efficient service, zero hassle and would def shop with the site again!
Review by Leissner4 years ago
I bought two items from Basketball direct and had to return both for being the wrong size (not the fault of basketball direct). In both cases postage was fast and so was my refund. Great company to deal with
Review by Lilyonthevalley4 years ago
My son loved the private session. He worked hard and we are signing him up for more one on one time. James is soft spoken and gives reasons why certain techniques are better than others. Awesome!
Review by Davinationtv4 years ago
I have ordered a number of times using basketball direct and have been more than satisfied with the products and delivery times. Keep up the good work
Review by Moonioo Shraga4 years ago
Ordered some shoes from this site and was very affordable and was sent out very quickly!! So happy with this site will buy again!
Review by RileyM Seikkula4 years ago
Ordered a set of jerseys for a lacrosse team, the whole experience with Basketball Direct was extremely positive. When there was a slight issue with the courier delivery, they made every effort to make sure we got our kit on time. Would definitely use again and recommend to other teams.