From installation of a Vaillant boiler in June 2016 through to servicing to date, I could not fault the excellent and efficient manner in which the BASI team have approached their relevant duties. Customer service from start to finish and the professional installation and follow up annual service from all friendly staff has been impressive.
I would recommend BASI for any future and potential customers.
Review by Abusan3 months ago
We recently had central heating fitted by BASI, we used them as we had previous experience of their high standards at our previous house. The engineers that did the work (Lewis and Zack) worked really hard and within three days we had a full central heating system installed, what impressed us most was their desire to deliver on what had been agreed at the time of our quote and where problems were encountered they worked hard to overcome them. Highlighly impressed by the lads and would ask for them again if dealing with Basi (which we will), the work will be completed tomorrow when they fit a matching fitted unit to hold the boiler. The five stars are easy to give, this is a company that delivers so there is no reason for us to worry that they won't complete to our satisafaction. Lewis and Zack; Thank you very much, the customer service you gave us portrayed BASI very well.
Review by Seryta4 months ago
Great company. Spoke with Gareth and he was so helpful. His patience and telephone manner was spot on. The guy deserves a pay rise!
Review by Musanna Shortall4 months ago
Had Andy round today to replace our old worn-out boiler. From start to finish he was fantastic.
I got a phone call to say what time he would be here, updated on how the work was going & he cleaned up when he finished. I'd highly recommend him & the company.
Review by Olisemeke Bense4 months ago
Had a new boiler and radiator valves fitted by Andy and Ethan, did an excellent job ,polite and professional in there approach to the job.Boiler working well . Service overall was very good. The work area was spotless when they left.Thanks
Review by Luxton4 months ago
Review by HSLondon4 months ago
Always quick and reliable - I have used BASI for many years. Excellent service from Andy M who installed a heated bathroom towel rail for me today. He was hardworking, willing and keen to do the job to the best standard, plus very pleasant and considerate to have in the house. I am a very satisfied customer.
Review by Tishanda Schioppa4 months ago
Couldn't be happier. I had my boiler done with Basi over a year ago and my bathroom done a couple of months ago, I'm totally in love with it, it was a challenging job and they did it with ease and professionalism. The customer services is outstanding from Harminder and Andrew and I'm sorry I can't remember the name of the bathroom fitters they were polite, professional and very clean and tidy. I would recommend them 100%
Review by Ammey4 months ago
Excellent company, must be one of the very best heating companies ever. From installation to on going service they are exceptional.
Review by Darleitha Sepic5 months ago
Prompt and courteous visit to service the boiler.
Review by Rusky AbiMerched6 months ago
I recently arranged for a gas upgrade and a Smart Care Cover policy with BASI, for my mother. I am so impressed by their efficiency, attention to detail and customer service, by their admin staff and engineers. Nothing but praise, and I would certainly recommend this company. It is such a breath of fresh air to receive outstanding service. Keep it up BASI !!
Review by Marsal6 months ago
I have nothing but recieved pure professionalism by basi heating at all times, whether that's repairing, servicing or installation of a new product. Basi are always there for their customers for all occasions even if its just a simple call for advice. All staff members from the office, telephony operators and engineers are very polite and very helpful and put their customers first.
Basi heating are very well and truly experienced and leaders of the industry they work in.
Review by LuisAvelino Zakss6 months ago
Would highley recomend Basi heating the lads that fitted my boiler were brilliant , they interduced them selfs explained what they were going to.do the 2 lads worked real well togeather and did a neat and tidy job set the thermostat for me and showed me how to use thermostat and how to top.up boiler I also use basi for service and repair the engineers are always polite freindly and do professional job thankyou jaspal and your team at basi
Review by EmpH7 months ago
BASI heating are very impressive in all aspects of their business. The company owner visited and gave an excellent quote, with a clear understanding of the requirements. The boiler replacement team of Ken and Ethan arrived on time, as anticipated, and their first task was to cover all the carpet areas for complete protection of the house.
The job itself took place with no fuss and constant good humour. The prediction of 2 days work was met and the house was left spotless.
Full instructions on system control were given by Andy the electrician.
It's rare these days to receive such comprehensive customer service. BASI stand out as an exceptional company. I wouldn't hesitate to use them again.
Review by Bafford Zammetti8 months ago
They where efficient and on time they rang first to confirm and did a quick and clean job
Review by Kernaghan Zalatoris8 months ago
Reliable, good service - good worker. Very pleased - will book again next year.
Review by Bafford8 months ago
Had boiler and system fitted today our fitters were Lewis and Zack. phoned before to say they were on the way. Very polite and happy to answer the many questions I had along the way. Tidied up as they went along and explained how it all worked once done checking in a few hrs after they left to make sure all was ok. Highly recommended !
Review by Haurea Trescinskis9 months ago
booked appointment on day I requested, turned up on time, very pleasant man and did a good job.
Review by Shadesofj Ajwad9 months ago
BASI fitted a new boiler and did an excellent job.
A smooth experience from quote to installation.
Left everything clean and tidy.
Would highly recommend.
Review by Margaret9 months ago
Absolutely brilliant service from start to finish. Highly reccomended. All very polite, courteous, helpful, and trustworthy. Definitely feels like a personal service.
I went to basi after a number of referrals from different people couple of family friends and ex work colleagues.
Kultar came over to give a quote and was really informative and helpful with all of his advise.
I spoke to Gareth on the phone later after I recieved a more than acceptable and reasonable quote for a new boiler + fitting. A valiant 935 combi with vsmart controls.
The gas fitters "the a team" two Alexs and two electricians Andy and one other guy, arrived bang on time in the morning, and promptly started work.
They have done an excellent job from start to finish, keeping us informed and abreast of everything as they carried the work out.
There was a problem with one rad that was leaking and they sorted this out.
There was a bit of a misunderstanding between quote and original survey from Chris, which meant I thought a type of power flush was what I was getting not a simple chemical flush. However to basi and kul sorted everything out with no issues, the alexs and guys were polite about the everything and went on to got it cleared up. They did a full system power flush which took longer but did it anyway.
The proceeded to complete the installation, and ensured all rads were bled out so no air in the system. They spent quite a bit of time explaining how the boiler worked, and the helped setup the vsmart controls which was the first time they'd done a vsmart. Worked it all out and got everything working. Finally went through all the paperwork and guarantees .. 10yr valiant and 2 year on any of basi workmanship. Any issues told to call and they'll get it sorted.
They left the house and everything clean and tidy.
All of the team, the office and owner kultar were top and honest decent guys. They have done a super job and I'd reccomend them highly to all friends and family.
Will most definitely use again when it comes to upgrades and new rads which will probably be in next year or so.
Thanks all ... Esp the ATeam. :)
Review by Trobken10 months ago
They do what they say, the staff are very professional & courteous. Customer Service is clearly very important to BASI
Review by Bexz Foscz10 months ago
Good engineer and service
Review by Seags Winberry10 months ago
Top notch service.
From the initial call for a quote all the way to boiler installation; all I can say is that it has been an absolute treat to have punctual, polite and hard working people to install my new boiler.
Reliable workmen in this day and age is hard to find and I’m glad I went with basi because of the service, time management and quality of product.
The two chaps that came to install my new boiler are an assets to the organisation (bob and Stuart). Truly knew what they were doing and got on with the job straight away.
The new boiler was installed in an awkward small cupboard and they managed to do it without fuss.
Carpets were protected, mess cleaned and a thorough inspection done the boiler, radiators and gas fire.
Brilliant; would definitely recommend.
Review by Carokyn11 months ago
A very reliable and helpful firm with excellent courteous workers
Review by MvanV Krulova1 year ago
Fantastic service from initial survey to installation. Lewis and Zack were very professional and did a great job installing the boiler and cleaning up afterwards.