Transferred over the phone four times, waited 45 minutes in total to be told that the subscription renewal fee could not be refunded even though it was processed three days before the renewal date. I was very polite in my response and conveyed to them that it would not be acceptable for me to take on this charge with my credit card, and that I would dispute the charge. Somehow that worked and he put me on hold for another 20 minutes before telling me they will refund the ~$21 charge. Love the magazine, but the billing and customer service departments need some serious work.
Review by Iamagawdnibba Goodflick2 months ago
You have to call them to cancel subscription! The customer service guy was super rude sounded like an arrogant interviewer. Almost push me to stay in subscription. After the call when i tried to rate the call he just cut off the line. Will never go back
Review by Nitelifenycity3 months ago
I called regarding their mishandling of my subscription. Wasted my time. DO NOT subscribe. Do not spend your money on this service. Also, articles completely lack rigor some are written at the 5th-grade level, lack any semblance of logic. For example the plight of BNB hosts who were suffering after 1 month of non-service... seriously ?>>>. Customer service is quite bad. Not worth the trouble. Watch out for credit card charges.
Review by Siyahmarti4 months ago
Awful Customer Service. I was able to purchase the Digital Edition only via phone, because Barron's web platform would not accept my application. Barron's managed to double-charge me and after calling them 6 times, were able to solve my issue.
Review by Shygirlnextdoor5 months ago
I traded airline points for a subscription, and the delivery of Saturday weekly has been poor the paper has arrived about 60%of the time. When calling customer service all I get is a credit, one person said they would stop delivering through the newspaper delivery service and begin mailing it to me, but that has not changed, so at the end of one of the most tumultuous weeks of the market I cannot access the info, because no deliver, and because I used airline points I cannot access it online when I put in my account number. It is poor that you expect me to subscribe after giving me such poor service
Review by Ronicray5 months ago
I called to cancel my subscription on February 3rd. I was subsequently charged on February 15th, and again on March 15th. When I called to dispute this, the customer service rep said she could only refund me for one month but would have a manger call me back. One week later-- no call back. I called again. The customer service rep again said she could not do anything, but a manger would call me back. Finally a manager called me back and said she would have to go and listen to my recorded call from February 3rd to verify that I actually tried to cancel. Terrible customer service. Oh, and no surprise-- that manager also never called me back. Finally I gave up trying and submitted the claim to my credit card company and was instantly refunded for the months I was incorrectly charged. Shame on Barron's.
Review by LeanneS7 months ago
I first went online to report that I did not receive the paper. Did so the second week. When I tried the third week I got a message that I would have to call Customer Service. I have called them THREE weeks in a row and no paper. Didn't get a paper this past weekend either! I'm not calling this week because I have better things to do Christmas week. But, I will be calling to cancel my subscription in January when my PRE-PAID so-called "trial" period is up.
Gerushka in Michigan
Review by Takalani8 months ago
After being a subscriber for a few months I noted the following:
I was never sent an invoice or reminder that I was being charged.
I got a notification saying that my card had failed, so that let me know I was being charged.
I went to canel online but found that I was not able to cancel unless I called in.
So the phone number given for my country was invalid and the link to other phone numbers doesn't go anywhere useful. You can't even email them about cancellation, it can only be about renewal.
I cannot delete my payment information and so I have to cancel my card to stop being charged.
I wish I had read the other reviews before signing up and putting my card details into this website.
Review by Lowrey9 months ago
I really like the new look and story organization of Barron's. Much easier to find information I need. And still have same great columnists. Thank you for all the work that must have gone into the update.
Review by Sareds1 year ago
I hate to give a 1-star review on cancellation policies, but to me, having an insanely difficult process to cancel the subscription is such a big turn-off. It means you don't have enough faith in your own product to let people easily go. This is the same for the WSJ subscription. You have to CALL to cancel, and you know what usually happens when you call.
Review by Anominess Tardieu1 year ago
I have been reading Barron's for a long time as a subscriber. In 2017 I was charged $53.83 for two years. My bank just emailed me about Barron's automatic renewal (without my authorization) for $183.61. I spoke w/ a representative about my shock as to price jump. The reps simply read from a script repeatedly when I questioned her that was the final price. Yet, she eventually lowered the cost twice after I told her my wife was searching prices on line. I had to raise my voice to finally get a supervisor (who actually sounded like the same person) who again repeated the script trying to tell me I was getting a deal at $149. I cancelled my subscription. I was told I would be receiving an email stating that I was being refunded the full amount BUT I never got it - so deceitful. I searched the web and found this site. I want people to know the unacceptable customer service gives its customers.
Review by Moyekek1 year ago
Unfortunately, I signed up for the one year non-refundable subscription but have received only 2 deliveries in 6 months. Called the customer service multiple times but they keep on repeating the same script that we are looking into init, escalated the issue etc.
Review by Mr Jeffery1 year ago
A good place for the novice trader to start looking for ideas. Some of the articles are good and in many instances you can use the overhyped articles as a contrarian guide. If they say go short, go long and vice versa for example.
Review by BchnCanaQueen Dilem2 years ago
No button to unsubscribe, no possibility to stop payments without calling them. Bull$#*!. And the content is rather wordy than analytical
Review by TerenceFerrara2 years ago
They have some good data and you can get some good ideas here but you will need to dig a bit more. Sentiment data is quite good as they cover several sources and it saves you money as they provide the data for free
Review by Kodain2 years ago
I simply wanted them to cancel my subscription and did so online. They were still charging me, two months later. When I questioned them about this, they said that I was supposed to call them back and that there were no refunds. Definitely a sleazy operation. I did receive an email stating that they were stopping the auto-renewal.
Review by Nayarit Litkowska2 years ago
this company is very deceitful they will automatic renew you without telling you up front even if you dont want their paper and then lie to you be very careful if you have any dealings with barrons
Review by Lfikes Laluhova2 years ago
They charged my card for a supposed "auto-renewal" WITHOUT my authorization or approval. No 1 month notice beforehand, no notice the day of charge, no email explaining how to opt out. I mean, this is like some juvenile 1990 internet scam. Does Barrons have no one with customer service experience? WORSE, is customer service refused to do anything about it. So I disputed the charge.
(customer service rep claimed that somewhere, somehow, deep in some fineprint 10 clicks away is some mention of auto renewal). SHAME on you Barrons!
Review by Terima3 years ago
I subscribe to Barron, 3 months for $12 or $52 for 52 weeks. They failed to mention automatic renewal. My subscription expired yesterday and I called them this morning to change $14.49/month charge to 52 weeks for $52. They said, they can not do that.
I have to pay $14.49 for Month whether I want it or not. This part I do not like.
AUTOMATIC RENEWAL AND NOT TAKING AWAY CHARGES OR APPLYING IT TO 52 WEEKS.
Review by Rosecleide Shahnazaryan4 years ago
Weekly publication for investors from the publisher of the Wall Street Journal. Paid subscription is required for access. Free trial is available.
Review by Cassendre Analiese7 years ago
I think Barron's is less about investing and more about speculation. A real long-term investor I do not think needs Barron's but rather can do all the research they need by looking at publicly filed reports and other sources. Save your money and time and look elsewhere for real "investing" information.
Review by Babka7 years ago
Call me old fashioned but I still subscribe to the print edition of Barron's and read it for investment tips. I find the articles to be well thought out and insightful. Better than a lot of the rubbish you get online these days.
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