Do not use these people they are complete incompetents. I ordered an England Cricket sunhat from them over a week ago and have still not received it. This was after I received an email confirming the order which stated in red -prompt delivery. I have sent two emails but received no acknowledgement. Because of their abysmal customer service they wisely give no contact telephone number.
Review by Mahbubur3 months ago
Stay away. Ordered some futsal trainers and received a t shirt. No tel number to call them and no response to email.
Owned by Sports Direct. Need I say more.
Review by Beaven4 months ago
After 5 weeks of waiting, they informed me (because I emailed!) the items I ordered are out of stock. What a great experience! Just to give you heads up if you're ever going to shop here their (online) customer service is absolutely shocking.
Review by Francelis Bracs4 months ago
Am in the middle of an order with Barrington Sports. Have input all my credit card details and tried to order the goods I am buying but have received no acknowledgement and there is no easy way of contacting customer services (no phone, just an email form which I have completed but no way of knowing if it has been accepted). So now I don't know whether I have ordered the goods or not, whether my card will be debited or whether I should re-order with another company. Am used to Amazon's excellent service - this is nothing like that, in fact it is completely unacceptable.
Review by Cevik Wegweiser4 months ago
I started fearing the worst when my order did not arrive and I found below reviews!
There seems to be other partners / stores / warehouses involved and I think this is why sometimes communication is poor. However, having sent an email to customer services, I received a response straight away from Lovell Rugby (although it unfort did not answer my problem). There was a phone number on email so I called and explained that I had paid for express delivery but it had not arrived. Rashid was courteous and polite and immediately sorted it out for me and also credited diff btw express and standard delivery back to me. Ordered arrived the following day.
Review by Hasanatu Richil5 months ago
Will never shop here again. Shocking Customer service. Complete lack of respect for their customer base. Took our money and received nothing in return.
Review by Mtiny Rabaia6 months ago
I have ordered from them before and had no problem. But, this time (April 2019) they seemed to have changed ownership. My goods didn't arrive and there was no customer services number anywhere on the website to call. I sent two emails and got no response. Luckily I had ordered through PayPal and so rang the number for a different company, who had taken my payment. They said my order was 'lost'. They would re-send but am still waiting. Would never use them again.
A total shambles. Weeks later I'm still waiting.
Review by CarlaG Tiritas6 months ago
Absolutely spot on, delivered before estimated date, awesome pair of ultraboost for £65, what else could you ask for!
Review by Poopy9 months ago
Placed an order more than 3 weeks ago and still no news whereabout my order is, and whether it will be delivered or not. There was absolutely no point of getting in touch with the customer service as they have no idea about the progress of my order - they've been saying 'we would not have a time frame at this moment in time' + 'unfortunately we would be unable to guarantee a dispatch date at this stage' + "we are working through the orders as quickly as possible'. In the order confirmation email it clearly says "It (your order) will be dispatched to you promptly", and obviously this is clearly misleading (unless they meant "promptly" as in it'll take months!). I've patiently waited another 10-14 days of further delay which they informed me about but now I know they haven't kept their words and thus unreliable. I can probably guess I'm not the only one going through this terrible experience.
Review by Dairui1 year ago
I have edited this review following receipt of the ordered shirt on the 7th March and a number of other items by way of apology (rugby ball, t shirt, drinks bottle). These gifts were appreciated although I still think that the delays in communication were unacceptable. (Original review 1 star -> 3 stars)
Original post below:
Paid for a child's rugby shirt before Christmas 2017. Told it was despatched but no tracking and no explanation where it has gone. It's now the 5th March and I still haven't received it. Half the season gone. No proper explanation or adequate apology other than they "will look into it" and a vague suggestion that they will get hold of one if they do another run of them.
No reply to three separate emails 16th Jan, 20th Jan and 11th Feb until 12th Feb.
Review by Wubalem Ashfaaq1 year ago
Great selection of kit, hitting zone/net was very helpful when choosing a new cricket bat.
The staff were not helpful at all - young lads who seemed inexperienced, didn't seem to be bothered, lacked enthusiasm and didn't even return a 'thank you' after I made a particularly large purchase. Didn't make the customer experience enjoyable or comfortable at all. Requires improvement in this area I'm afraid lads
Review by Rolene Piaia2 years ago
excellent service from you store and very happy with my latest purchase from your store kindest regards to all the team Darren barnes.
Review by Snoogle Crimando2 years ago
My son needed some cricket equipment in time for a game he was playing at the weekend. I contacted Barrington Sports on Thursday, and they were able to suggest items they had available for immediate dispatch, and the order arrived the next day = one relieved father and one very HAPPY son!
Review by Pimsa Gavaletz2 years ago
Clear communication and fast delivery.
Review by Kokilavathany2 years ago
excellent service - always the right equipment at the right price !!
always delivered on tine and packed well.
highly recommended indeed.
Review by Ishmeal2 years ago
Good smooth deal well pleased with the goods and services.
Review by Joycelynn2 years ago
I bought some t shirts for our junior rugby squad, arrived on time, no fuss, good quality, great value! - many thanks!
Review by Drie2 years ago
The customer service at barrington is top notch. Coming from a remote scottish island, most companies think we are on the other side of the planet!!! Delivery was slick and fast, great service!!!
Review by Jerusha Carouthers2 years ago
Have ordered from Barrington Sports many of times and yes I keep returning time and time again. I have always found them to be very reliable, delivery arrives on time, good quality goods and ordering is made easy either on-line or by phone. Thoroughly recommend to any new customers looking to buy goods from them as they are a reputable company that has been around for several years... Give them a go, you will not be disappointed.
Review by Centered2 years ago
very efficient service and delivery
Review by Branyon2 years ago
First class service, no problems at all. Look forward to shopping with you guys again soon
Review by Distler2 years ago
Good value x money band reasonable outside uk shopping. Ty
Review by SKenny2 years ago
Easy to order through website, competitive pricing and good delivery service.
Review by Aboker2 years ago
Received a damaged product and was told that a light sanding would put it right, when it obviously would not. Now the bat is out of stock!