Had some trouble with website at first, and initial order did not seem to go through.
Second attempt was more successful.
Prompt response from customer service was greatly appreciated ...
Review by Luckesha Skripnikova1 month ago
It was a little frustrating about how the coupon policy work. Getting mix message from FedEx and having to email you guys to really see what was going on with my shipment was hand great.
Review by Boromach1 month ago
Thank you. I love the tote bag and will be using it for work. Planning on getting a larger version for travel some day!
Review by Anenda1 month ago
My daughter who lives in Nashville introduced me to this wonderful line of unique pocketbooks. I had previously ordered a Winter style. I was greatly satisfied with my choice and purchase. I do not mean to be tough on everything, but it seems throwing my purse on the floor or spills do occur. The material is just as durable and new looking. I have ordered my Spring style and amazed again how quickly it arrived and the classic style with appropriate inside pockets. I am very pleased with my purchases.
Review by Ummmy1 month ago
very happy with my bag! it was fast service saying that it had to be monogrammed!! Barrington also offered a great discount for mothers day...so I treated myself:) Will def be ordering other things!!
Review by Polybaglady1 month ago
I had a hard time deciding on color/pattern combos, so I was creating them and putting them in my cart to save and compare. When they don't stay in your cart long, it's hard to do that and think about your purchase. (I'm indecisive and there is so much to choose from!)
This will be my second tote from your company, and I absolutely LOVE your products! This time I added a wallet to my purchase!
Review by DCsw1 month ago
I've absolutely loved shopping with Barrington! The gifts are high quality and I love how much you can personalize each item.
Review by Ennzen1 month ago
The pages are not as easy to navigate, going back often means starting over. That pop up in the lower left corner about who just bought what needs to stay closed if you close it once instead of popping back open with every step when you are trying to construct your bag
Review by Tigeress2 months ago
There are some products that I would have liked without a monogram (and that was not an option, I emailed and asked). I'm surprised if this is not a deal breaker for certain customers. Further, the response that I received was that the products were not able to be made without personalization which makes so sense. I own a company that offers personalization across a range of products. I know that a monogram is a function of ones website and does not have anything to do with product construction.
Review by Yinghan2 months ago
I took me about 5 times before the site successfully took and confirmed my order. YAY! Finally got it to work!
Review by Thilaknath2 months ago
The pop up to sell tote at bottom of my mobile screen was very irritating. I had to close it out at least 30 times!
Review by Tomye2 months ago
I love Barrington! I carried it in my store and wish I still could!!! HOpe you'll reconsider when all the China Tariff issues are settled!!!
Review by Yoannita2 months ago
I was only able to use 1 discount code: either welcome % off or birthday. Website took awhile to load. It was a little confusing when adding the initial. Customer service did reach out relatively quickly and answered question. During payment although the state was specified but the system kept kicking me back so I had to re entrer the address.
Review by Wakkaswife2 months ago
Online shopping experience was so easy to navigate and loved the options available to create my own style of tote!
Review by Yongliang2 months ago
Beautiful bag! I purchased the St. Anne tote for my mom and mother-in-law for mothers day. They both LOVE them! Great quality, color/personalization options. A very classy bag! Will be shopping here again!
Review by Chezréy2 months ago
Mobile site could be improved as it would get stuck a couple times and could flow better but when I had an ordering problem I received excellent customer service from Sofia Zepeda. She was quick to respond and detailed in her response. Much appreciated and re-submitting my order had a lot to do with her handling my question.
Review by SDsooze Heazle2 months ago
I had seen the diaper bag on Sweet Caroline Designs Instagram page. I really liked how she just had the monogram in the lower right of the bag, but it was admittedly hard for me to figure out how to do that since it required me to add the stripe first (since I knew I didn't want the stripe!). Otherwise great site and fun to get to customize.
Review by Pabx Jahjaeva2 months ago
I love my new bag! Can't wait to use it every time I travel. Barrington is a fabulous company with great customer service.
Review by BeeBole2 months ago
Confusing to have colors represented as stripes on the eyeglass selection.... thought I was picking stripes....
Review by Jellian3 months ago
The 2 bottle wine tote was a perfect gift for my son and daughter-in-law. Very sturdy and attractive. Thank you!
Review by AcrobatReader3 months ago
Everything was perfect. Though there were issues with delivery time as well as the item being wrong, customer service (Sofia) was extremely helpful and appreciated!!
Review by BossyAlphaB3 months ago
I ordered a bag for a last minute beach trip and was worried about it coming in on time with the 14 day shipping. I emailed customer service and they responded immediately with a tracking number letting me know it was already on the way. My bag ended up coming in less than a week and was packaged beautifully! I could not love it more and will be ordering many more for different events.
Review by Timmy3 months ago
I ordered a bag, but realized there were some changes I wanted to make to it right after placing the order. I called Customer Service first thing the next morning, but my bag had already gone into production. I don't fault Barrington for being super efficient... I should have been more decisive. Nonetheless, that is why I am not totally satisfied with my bag. Ugh....
Review by Phozon Baxinger3 months ago
Easy experience, received quick response to my questions. Can't wait to get this bag - been wanting it for a long time
Review by Muzafiz3 months ago
I love the ability to put my own stamp on each item I purchase. Quality and customer service is excellent!!