Quite poor customer service and aftercare. Have tried to contact them for a few weeks now, no response or refunds. Shoe quality is ok, not great.
Review by Cheffy3 years ago
Ordered two sets of shoes & matching handbags, but they were not suitable, I returned as detailed on website. One month after returning the items I have not received acknowledgement of return,(tracking number showed that they were received 20/05/16) no refund, no replies to my emails or unable to speak to anyone on the phone. I now have no other option but to contact my bank/credit card company to find out my next course of action! Only order from this company it you are 100% sure you will want to keep your order!
Review by LeMetrius3 years ago
This company do not refund though their terms and conditions say they do. They do not reply to emails, nor do they answer telephones. I have now opened a case with Trading Standards. My recommendation is do not shop with this company.
Review by Esh3 years ago
Bought a pair of boots. They arrived no problem. Were too small. Tried to send back. First via the free courier service. About a week later I received an email from the courier service saying they were no longer working with Barratts and would return the boots to me. So tried returning boots via registered post. Returned again one week later with the message from the post service that Barratts returns office had been vacated Emailed Barratts. No response. called Barratts. Always the same message: All operators busy try again later. There's no way they should still be selling shoes but I see their website is still up and running - avoid!
Review by WendyDeloge3 years ago
Disgraceful!! Tried to contact through website, no response. Sent 3 emails, no response. Tried to call telephone numbers, no answer. Sent letter, returned as addressee gone away. Will be contacting trading standards and credit card company.
How can they still trade?
Update 16/6/16 I have sine found out that the company Direct Consumer Ltd who trade as Barratt Shoes have gone into voluntary liquidation, so no chance of any response, replacements or refunds.
Review by Bioleit3 years ago
Been waiting several weeks now for my refund! first contacted them through web page. After waiting and receiving no reply, then tried many times to contact by phone, but always getting message, "dealing with another customer or closed"....Contacted them again via customer service Email, still no reply, so I have had to Email them again. If I don't hear from them in the next 7 days, will be passing complaint over to my credit card company.
I will never shop with this company again. "UNACCEPTABLE" Definitely problems at customer service..
Review by Mileigha Dalin3 years ago
1st order - website allowed me to place the order and pay - over 2 weeks later still no delivery, checked my account apparently the item was still "awaiting despatch", contacted customer services and they said the item was now out of stock and they would process a refund - if I hadn't contacted them would they have got in touch?
2nd order - still waiting on item being despatched after 5 days - how come other companies can over free next day delivery but Barratts struggle to deliver within a week when they charge £4??
Review by Mrs Stubley Dawah3 years ago
Recently ordered from Barratts but unfortunatley had to return the shoes because they were too high. Little did I realise that you have to pay for your own returns! I will not be ordering from Barratts again.
Review by Details3 years ago
Twice I placed orders with Barratt & on each occasion there were issues with communication. On the 1st occasion after waiting over a week & not hearing anything about delivery I sent a mail to enquire what was going on only to get a response a few days later that the courier had returned the goods to the depot because they only keep items for 5 days. No explanation given as to what happened.
On the 2nd occasion, no delivery email received as on the previous occasion. Then an item was not delivered and no explanation given 'again'. It wasn't until I sent 2 mails enquiring as to what the situation was that I was informed the supplier no longer had the item.
Review by Dardi3 years ago
Would not use this company again - wrong shoe and size sent no alternative offered.
Review by Jf3 years ago
good shopping experience but don't know why you can not make a return to a Barratts store.
Review by Bridgeen3 years ago
Good product choice, great price with on line discount voucher. Fast delivery with no hassle
Review by Aladel3 years ago
Brilliant so fast on delivery got what I won't for a brilliant price.
Review by Genynn4 years ago
Sent only part of the order. Upon enquiry they did not have a clue as to why only part of the order was sent. Said will find out after the weekend and inform. Found it bit unprofessional.
Review by Lizziexx4 years ago
Ordered a pair of boots as a present. After 10 days I had not received the item so I email a request for an update, I received no reply. Paypal contacted me to inform me my money for the boots had been refunded. I have received no communication to explain what happened. Extremely poor no existent service.
Review by Brar4 years ago
great boots,fast delivery
Review by Merabel4 years ago
Boots arrived with hard object protruding through sole over heel. Phoned customer services they were unsympathetic blaming the issue on their suppliers. Would not provide refund until boots were returned meaning I had to either print collect plus label and drop off at collection point or pay postage via post office. They didn't seem in the least bit bothered I was inconvenienced by their poor service and have two young children making it hard to drop off parcels. They gave me £5 credit off future orders which I explained is no good to me as I won't be ordering from them again. Still waiting for refund has been over a week.... Used to order from barrats a lot but they seem to have gone seriously down hill - boots looked cheap and nasty have had much better from them in the past.
Review by Lowanjames4 years ago
Ordered pair of men's shoes pair of men's boots and a pair of men's pumps ,shoes arrived but nothing else ,have emailed and rang customer services no answer to email even though they say will aim to respond within 48hours phone goes to answer phone still waiting a call. Even more annoying is the fact I have paid for all these items ,what terrible customer service never use again
Review by Ilaham Galloni4 years ago
been after these shoes for ages love them
Review by StephK Ksioszk4 years ago
I thought the shoes were a good bargain. And they are.
They look nice with skinny jeans.
Pleased customer :)
Review by Navraj4 years ago
Tried to order from the site. Everything went really smooth until I needed to pay for the order. For every card I (and others in my family) tried, we got a message about it being unable to process. It was the same for various cards and addresses.
Contacted Barratt's by phone, and they were very courteous. However, they were also unable to execute the payment from my card. They said that SagePay was the reason, and that there was nothing they could do about it.
Not one person from Barratt's suggested using PayPal instead. However, when I did that of my own volition, the order went through smoothly.
Overall, it was not an easy process, and it took over a week to finally get an order accepted.
Review by Myle4 years ago
Prompt delivery and easy returns. I had a problem with a package not turning up and they dealt with it very efficiently and to my satisfaction.
Review by Bafford4 years ago
Great value fast delivery.
Review by Dansz Bahry4 years ago
Ordered shoes in the sale , shoes arrived promptly , they are cushion walk and I really do feel like I am walking on air, I can actually walk faster when wearing these shoes !!!
Review by Kanji Gillicuddy4 years ago
Ordered shoes for school , too small , returned & received bigger size within the week, very good service. Shoes haven't been worn as yet , so unsure about longevity , but quality seems good for price paid.