I was excited to hear about the "Barkbox" from a friend who raves about it. The first box arrived, I was flooded with emails prior to the arrival and after. The treats were amazing, the toys not so much. I added an extra toy, my mini Aussie torn them to shreds before the evening was over. I responded to one of the multiple emails and they said they would send replacement toys. They also informed me of a "tougher" Barkbox at an additional cost. Foolishly I fell for it. It has been over three weeks and no replacement toys. Big hype with lots of emails from company with their dogs (who knows if that is even real). I have asked to stop my subscription. We will see. Apparently I did not read the fine print. Don't be tricked like I was. Bad company!
Review by SDKx4 months ago
My dog LOVES Bark Box! All of those new treats and toys once a month totally blew his mind! The treats are great and are made with ingredients I trust, no gross chemicals. The toys are precious and so well made, there is no reason to not get Bark Box!
Review by Kdes Cozmaciuc4 months ago
PLEASE DO NOT BUY FROM BARKBOX! When my box arrived, there was a gaping hole due to the mechanism of the box. Only a 5-in long piece of medical tape was used to secure the whole packaging; contents of the box could've fallen out. I'm wondering why they didn't use normal packaging tape. For $32, you will not get your money's worth. Barkbox will ask you to fill out a survey so they can customise a box according to your dogs' breed, weight and size. Oh goodness, I think they send me items for a "medium" dog when it should have been for a "small" dog. My dog can't use the toys, but at least she can eat the treats? Nope, my dog showed no interest in anything from the box. Also their customer service is very very bad. Upon realising that I didn't want to continue monthly subscriptions with Barkbox, I cancelled my subscription (of course). The next month, I was charged another $32....I contacted them through text, email, customer support and live chat without success. Finally, I received an email from them assuring me that they would refund me as long as I give them feedback on how they could improve AND reason why I wanted to cancel. I wrote them back kindly and until now, they haven't given me the refund I requested. :(
Extra note: the shipping label was so grimy and near unreadable. I know that's a ridiculous complaint, but no wonder some customers never received their Barkbox!
Review by Kelsiw5 months ago
Terrible customer service. Their website was confusing and they tried to force me into setting up a year long commitment, without telling me how much it would be, so I got in contact with customer service and it took about 2 hours to cancel a stupid dog toy box because they were so slow and unhelpful and just kept suggesting other products of theirs for me to buy, despite me clearly saying about 20 times I just wanted to cancel the order.
Review by Svet7 months ago
Bark box will continue to charge your account no matter how many cancelations. Nothing but thief's. Would never recommend.
Review by Aurellie Nastic7 months ago
I got sucked into it to try it then they asked if I wanted to super size it... What they sent me was a joke things were missing it's been like Holand teeth trying to get more it was over a $100 for the 1st Box when the 1st one was boast be $5 that I supersized show cost me 95 more dollars and toys were missing and I've done nothing but text because that's the new generation text text text to try to get it solved and then I tried to cancel it and they informed me that I signed up and I have 10 more months of this so I can't cancel it.... This is what America's come to whether they have a good product or not you are stuck pain for it... They don't even have to live up to their obligation anymore.
Review by Jantia8 months ago
I ordered only chicken treats, but they ended up ignoring it and sending Lamb and Beef treats. Also, My dog threw up everything they sent (even the non- meat treats). The quality of the treats isn't great for the amount paid.
Review by Pijuks9 months ago
My first order from Barkbox was a joke! They sent me Christmas ornaments after Christmas, three bags of treats and 1 lamb stick. Granted, I have a Yorkie and she is small; what do the big dogs get a milk bone??? The box was valued at $50. I can go to a local shop and get more for my money and immediate customer service. I'm not impressed at all!!!
Review by KFarrell9 months ago
I have been getting a box for my dog for close to five years and up until recently have been very happy and my dog would get so excited about the arrival of her box. However they have changed the way that people can contact them. You used to be able to get a live person when you called but now you either have to send a text, chat on facebook or leave a message for them to call you back. I have tried several times to contact them but to no avail. I have since cancelled my subscription with them by cancelling my card so that they can no longer take any more money from my account. I would NOT recommend this company to anyone.
Review by Chasten9 months ago
This company could care less about you and your dog. Once you have signed up, forget about cancelling until the 12 months is up. I plan to close my account that is linked to them so they stop charging me for the garbage they are sending. The toys look like they are from the dollar store and my dog quickly chew through them and I have to take away the plastic thing inside. Sammy hates the treats, they all look like they were cut from a piece of rubber but into different shapes. The chew is the only thing he will eat. So we are talking a 3 dollar value each month? Save yourself money and a bunch of hassle with customer service and pass on this "deal"
Review by CoryHinders1 year ago
I signed up for a six month package with BarkBox. The first few months my dog enjoyed the treats and chews. He was never into the toys. As we moved into month 4 and 5 , i noticed he was not into the treats anymore. I contacted Barkbox prior to the six month o ensure my subscription was cancelled. However they delayed on responding to me and when they finally responded , i was told i waa auto renewed for another 6 months. I feel this is a very deceptive business practice and i want to warn others about Barkbox and their deceptive business practices.
Review by Gidgemon1 year ago
Horrible customer service and very misleading products. Says their products are grain free and "natural" upon investigation and research they use toxic ingredients to promote addiction or craving in dogs.
Also if you want to ever cancel your subscription forget it, they will not allow that. I am stuck paying for 11 months of products I do not want to feed my dog. HORRIBLE company.
Review by GenvOkyay Lombaard1 year ago
Customer service is almost non-existent. The toys are not any better than Walmart. Satisfaction guarantee is a lie. They won't let you unsubscribe. They steal money from your account. It's been a horrible experience. Shame on me for not reading reviews first.
Review by Gregthebuff1 year ago
Cheap toys, they say you can't cancel, this is the worst ripoff ever. They send absolute crap that my dog either destroys or won't play with. I despise this company.
Review by Ianizer1 year ago
I've never dealt with a company with worse customer service. Super Chewer Box sucks, doesn't last, and they even blocked me on the customer service chat for complaining. Terrible company! They don't care about your dog. All the toys turn into choking hazards because of the low quality and they refuse to do anything about it besides send more replacements of crappy toys that fall apart. Good luck cancelling. Fortunately I signed up with PayPal and was able to remove it from that end.
Review by OFaruk1 year ago
We thought the neighbors were stealing the BarkBox, but it turns out that FedEx failed to deliver them. Instead they were all returned to the shipper!! So does BarkBox bring this to my attention....NO!! They just keep it to themselves and say nothing. When I asked them what was going on....no response!!!
Review by Adelhie2 years ago
Decided to try Barkbox for my 2 Malinois and my Boston Terrier. They are sharing one box started three months ago. All but one toys from the first 2 boxes are still intact. And they like the baked treats. My third box was stolen from the post office parcel box, and the company replaced it even though it was clearly not their fault. Would highly recommend this. The dogs and I have fun with the boxes!
Review by Calandra2 years ago
Treats were great. Toys were crap. Thin material. My 12 lb teddy bear dog had them torn to shreds in 30 min and stuffing was everywhere! He also almost swallowed the small balloon inside the toy!
The toys are equivalent to dollar store small stuffed toys and were destroyed and stuffing was everywhere.
Save your many and go to pet smart!
Review by Chauviere2 years ago
You don't find many companies out there that not only help the customer but love your pet as much as the owner.
Review by Laxer2 years ago
I thought I'd try BarkBox since they had a Black Friday Special for $5.00. I signed up and received the box fairly quickly, and not even 2 weeks later a $20 charge came out of my account. Wait, what? This is a monthly subscription, not every week and a half subscription! I went to cancel and you can cancel but only after your year subscription is up.
Also, they send some kind of ham bone or something to my miniature pinscher, and it's bigger than his head! Lastly, they send regular junk store toys that are shredded within minutes and you have to watch your dog so it's not eating stuffing and squeakers. Don't get ripped off by this company!
Review by AyeBlue3 years ago
Our dog Penny gets excited every month when she sees the bark box.She enjoys different treats and toys from this site. Wide varieties of dog food and toys to choose from. GREAT SITE!!!
Review by Hasunohana Hoaksey3 years ago
It is nice to have the bark box come each month, both for the dog and its owners as I feel like we all sit around to read the theme and analyze the toys and treats. Sometimes the toys are a little redundant and the treats may not always be ones you approve of, but overall the experience is pretty solid. I do wish they had an option where you wouldn't receive toys that squeek. His favorite toy to date is the Bison!
Review by Endija3 years ago
I have a 15 lb Shorky that would chew threw barkbox toys in minutes. We were put on the destroyer list and told the toys would not have anything harmful in them, wrong. The last toy we received (because I. canceled my subscription) was a stuffed coffin that your dog was suppose to tear it open to get to a bone inside, the toys was filled with stuffing and a squeaker that I had to get away from my dog right away and a rubber bone. I let my dog have the bone and within seconds he had chewed a piece off the end. Yet another toy that went into the garbage. I have toys that I bought at Walmart that are better quality and have lasted months. barkbox is a waste off money!!
Review by Manuel Figo3 years ago
I purchased a Bark Box for my 2 dogs. When it came it had a toy that barks and wiggles. My dogs love it. Also they received all natural jerry treats. I am very pleased. If you have a loving Furry Friend buy them a Bark Box. They come with several Prices. Rate them a 10. Good job BARK BOX. THANKS
Review by Gedaan4 years ago
I have subscribed to BarkBox for approximately 2 years. I initially heard about them via one of those Facebook ads we all love to hate, the ones along the side of the screen that seem to know a lot about us due to our page "likes."
BarkBox is an autoship company that sends a box of goodies and toys to your pet once a month. When I signed up, I initially joined for a partial year and eventually went to the year plan. Upon sign-up, you are asked if you have a small dog or large dog. They use that information to decide the types of toys and treats you will receive.
What comes each month seems to be tied into a holiday or time of year. For example, the BarkBox my dog received last week related to the Chinese New Year and contained treats like "Chompsticks" and a squeaker toy of a stuffed dragon. There are usually at least 2 themed toys, 2 themed smaller packages of treats, and at least 1 generic treat like a chew bone. The treats are marketed as "healthy snacks" like fruit chews and dried salmon. (If you get dried salmon, watch out. It smells! My dog loved it, however.) In addition to treats and toys, dog-related items may be included. We received a small treat jar and a water bottle to use when out walking.
Included in the package is a card that lists what was enclosed and information about how to order more of each. I have found the prices to do that are a little high. While I love my pets dearly, I usually get all other treats from my local stores. I have notice that Marshall's and TJ Maxx often carry some of the same packaged treats as found in BarkBoxes.
Every now and then, BarkBox will send an e-mail asking for a ranking of the items included in a previous shipping.
Each month, an e-mail will notify you of when a box has been shipped. My dog's box usually comes around the 17th of each month. I am not sure if they do all shipping around that time or if shipment coincides to when you subscribe.
Subscriptions seem to be on autorenew. Right now, I pay for a year at a time. I can't remember if there is an option to pay for a month at a time or not. I am thinking not. Subscribers set up an account and from there, you can cancel if you desire. That option appears to be easy to figure out and not hidden like some autoship companies. The one thing I did not like is not getting a notification of when it was time for my yearly subscription rate being charged to my credit card. It's possible there was an e-mail but if there was, I didn't see it. I realize it is my responsibility to keep track of that. I do not know if it is possible to cancel mid-subscription if, heaven forbid, something would happen to my dog. I have to think it's possible as getting a new BarkBox could be painful shortly after losing a pet.
I pay approximately $18 a month for the box. It is worth it to see how excited my dog gets when the box arrives. Her nose is right in there when I open it. She has never received a treat she didn't like. One time, we received cleaning cloths to wipe off muddy feet. She didn't like them so much . . . . the treats and toys are way more popular around here.