Horrible purchase & return process. All shipping is paid by the buyer and even if you buy expedited shipping it's still DELAYED. Also, the website never captured my info/order and the product pictures are deceiving. The iron patch stated folate when I bought it and the emails I received showed "folic acid" - but after I contacted them - they said it's folate. I can't trust a company that does not have a good return process for customers, hides the ingredients of their vitamins, and has horrible customer service.
Review by Vieno4 months ago
Poor customer service and return policy. They will only let you return something if only 1 serving is missing. Because mine had 5 missing, they would not return my $90 protein powder. No satisfaction guarantee basically. Go to GNC instead!!!
Review by GLandon Basiyalo4 months ago
I had a surgery scheduled for March 2019, paid them $6000 for the surgery in advance, then I later cancelled the surgery as the surgeon I wanted quit the company. They refuse to send me my refund, aswell as many other people they owe thousands of dollars to. They were saying 6-8 weeks for a refund to be sent out which was ridiculous, but the 6-8 weeks have went by months ago. This whole company is a scam, AVOID them like the plague and go to a better bariatric company in Mexico.
Review by Moorman6 months ago
I just received an email from them that they are not standing behind their 100% guarantee. Do not buy from this company!
"This is to inform you that we have received an Alert from our account credit management about the number of transaction store credits that was given to your account, due to some products that you "did not like". Our team went through each of your orders and noticed a couple of store credits given on most of your orders.
We are sorry to inform you but your BariatricPal Guarantee will be voided moving forward."
I've received a few products that I haven't liked and have requested replacements/credits. But their 100% guarantee states; "We stand behind our products, and want you to be completely satisfied with your purchase. If you try a product and are not completely satisfied with an item, you can return it within 30 days." This is stated multiple times on their website.
BEWARE!! If you don't like something, you're limited with being able to say anything about it. Very underhanded thing for a company to do.
Review by CEarl Pedrozo1 year ago
The Best website so far,they have everything for the Bariatric Surgery Patient and prices are very good! They even have a BariatricPal Meal Plans for every kind of Bariatric Surgery Patient , the perfect plan to follow before weight loss surgery and at every phase of the post-op weight loss surgery diet. They also have weight loss plans for maintenance.
Thanks to Bariatric Pal !!!
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North Avalon Boulevard 301