A sham. Barstoolco. took ~320usd for a promised zen casa Leiden chair which was never sent to me. The website was shut down and has since re-emerged as a new business identity / entity known as Houzz. I am going to need a refund of my money.
Review by Rebby4 months ago
I ordered a sofa from Bar Stool company and received email confirmation of the order. Then I heard nothing more I called them 3 weeks later to ask an update and was told it was out of stock, and they’d refund the money. Then we were charged again! This company charged us twice for the same sofa! Better Business Bureau? Class action law suit as this seem to be happening over and over again after looking at other reviews?
Review by Shurjeel4 months ago
We placed an order in Dec 2018 for 8 dining room chairs. We were getting emails stating separate shipments so we contacted them and stated we would like for them to all come at one time, because the first shipment would arrive while we were out of the country. They said that was no problem and they would hold first shipment till second was ready. That didn't happen. Thanks goodness for relative who happened to stop by to collect mail. After getting all chairs and assembled them, there was one chair that was defective on one leg mount. No matter what we tried, that one leg sat 5/8" off of floor and chair would wobble. On Jan 10, 2019, I called and was told to fill out online request for fastest support. I did and it states "A support person will contact you ASAP." As of today, March 8, 2019, no one has contacted us by phone or email. After a couple days, I started to call and now it puts you on hold for about one minute and then tells you to leave a message or contact them thru chat for fastest service. You will not be able to talk to anyone on phone. I left messages and chatted with several people and no help what so ever. I even filled out the online request 2 more times. They just do not care after you have made your purchase. We did a quick search before our order and the one or two sites we found rated them decent. But now when you do a broader search, you can see just how bad they are rated. I would say "Stay Away" from Bar Stool Co.!
Review by MikeA5 months ago
Reprehensible "company" with NON EXISTENT customer service. Have tried calling and emailing for tracking for an order I placed WEEKS AGO. STILL NO answers a week later from my email. VERY CONCERNING. Going to report them to the BBB. DO NOT ORDER FROM THIS SITE!!! IT IS A SHAME!
Review by Suemiller Hlaj5 months ago
I have placed my order for 4 dining chairs on February 3, 2019. For some reason per their policy, it takes them up to 5 business days to process the order and on their web site it says that the order will be shipped on February 11, 2019. With that speed you can easily go out of business these days.
Anyway, on February 12, my order is still in processing. I initiated the chat room with the rep and was told that they are investigating and will let me know later when my order will be shipped. Meanwhile I found exactly the same chairs from Amazon Prime $75 cheaper then from Bar Stool Co. So I was determined to cancel the order with Bar Stool Co and request a refund. So I did. Later that day I received an email stating that my order has been canceled and I will get my money back within 3-5 business days. Today, I checked with my credit card but money haven't been refunded yet. So now I believe I have to chase them to get a refund of my money. Terrible service and terrible customer care. I wish them to go out of business very soon.
Review by CazzaCazzyKins5 months ago
Scam company. Beware. DO NOT PURCHASE ANYTHING FROM THESE SCAMMERS. I placed an order for side tables for my office and after one month and still no side tables, I decided to reach out to "customer service." Customer service is a voicemail that tells you to reach out online for chat or email. Chat is disabled and I never received any emails back. I finally contested the purchase with Amex BECAUSE THEY ARE SCAMMERS.
Review by Zaved Piekarski5 months ago
Have not received my item yet and it’s been 2 months. Customer service will not email me or call me back. Highly recommend you do not order from this site!!!
Review by Siguldas Ciana6 months ago
I have never dealt with such poor customer relations in an on-line company. The item I ordered on Feb 11 was to have shipped within 24 hours. 48 hours after I ordered, I queried on line my order status and there was none, other than they charged my credit card. I sent and email to them asking for an update and heard nothing. I called and only was referred to the website or could leave my email. I started a chat on the web site and was given a scripted response of "2-7 business days processing and 7-14 business days for delivery" When asking about my specific order, I was informed it was processing and no delivery date could be given (though when I ordered, the delivery dates were Feb17-21). Then the representative "hung up" After chatting "hello..." another rep got on and explained the same 2-7/7-14 and no delivery date is known. I was, this time, informed that the website clearly states the approximate ship date is 2/24 but couldn't explain why I wasn't given that information at the order point OR why I wasn't updated that the item is currently unavailable, but could be, as it is now, 'back-ordered". I asked for my item to be cancelled, and they easily obliged, again giving me a standard 2-3 business days to process a refund.
Taking money for something they did not have and not refunding it with the speed in which they took it is bad business practice. I've learned my lesson and will thoroughly read reviews of on-line merchants I haven't done business with before. This company should be ashamed of itself for manner in which they deal with customers (as is indicated by the many many many others who have had a similar experience as me.
Review by CharliePallot Khairnar6 months ago
Great sale price. Delivery took about a week and a half but was well packaged.
Review by Taylea6 months ago
I would like to take this company to court and will be researching my options. One star is too high of a rating, but that is the lowest rating available. I ordered a barstool almost two months ago and have never received it or had any way to contact the company. Their website is continually not available and the phone has a constant busy signal. I filled a complaint with the Better Business Bureau associated with the company's published address. That complaint has been closed with no response from the company. I can only assume that this is a fake company making money from unsuspecting 'customers'. If you are reading this, kudos to you for doing your research. Shame on me for not looking far enough into their reviews and BBB complaints. Lesson learned for me, and grateful that I am not out thousands like some others are.
Review by AlHilalie6 months ago
Great! Who doesn't love a good stool??
Review by Hilven Severing6 months ago
The TV stand I purchased was back ordered for a few weeks. I was ok with waiting since I was in hurry. I was impressed that the TV stand was shipped earlier than quoted and the communication was pretty good.
Review by Marenda Poppett6 months ago
This has to be a scam. I ordered two chairs over a month ago. No shipping, no response, no update. After I paid I have had ZERO updates on my chairs and nobody will update me. I have called, emailed, and tried the "Live Chat" Several times and no response. Don't buy from this company
Review by Vildred7 months ago
I placed an order for barstools and we never received them. The company is now out of business so now will have to take it up with the credit card company.
Review by Elyas Rothuizen7 months ago
Do not waste your time with this scam of a so-called company. It's just some amateur with a Shopify website, making money off of unsuspecting shoppers. They will not return your call or help you if you have an issue. This is the worst customer service I have ever encountered.
Review by Mylesey Srivatsav7 months ago
I bought a dining chair from this company. The item was back ordered and expected to arrive in 8-12 weeks. After 12 weeks, I haven't received any update or information about the order. It is very hard to contact customer service and they are one-directional. They reply me with a generic email. It is just a terrible experience. If I don't get any response from them, I will file a complaint on credit card company and with any other possible method
Review by Boostbuyer7 months ago
company is a SCAM !!!! ordered a stool and chair for hundreds of dollars in NOVEMBER 2018 it is currently march 2019 and i still have not received either and they will not return my emails about the missing products. when i placed my order it said they were both on back order until december and then when that time came around it said ready to ship for almost a month until they were placed back on back order for the rest of january and i still not not heard anything back from them.
Review by Sherquoia7 months ago
While the web site looks nice, the products are undependable and the service even worse. I ordered in August and received a damaged product, which BarstoolCo.com offered to replace, rightly. Months and months later with excuses and no communication, they just said they weren't sending it. I'm stuck with an incomplete set and a partial refund, but can't return the items I no longer need because...I'll never be able to get a complete set. I never would have agreed to their proposed resolution if I'd known it would go this way - I would have just returned it all immediately. Buyer beware...
Review by Rosangelica Khayatt8 months ago
I bought an item over 3 weeks ago and it has not been shipped nor has ANYONE answered the phone to inform me on when the stool would arrive. This company is a scam and I highly recommend to not order from here.
Review by Rabbani8 months ago
Absolutely think this business is a scam as others have said. Ordered three barstools over three months ago and have not heard anything. I've tried to call and email many times and still no information. Also website is now down so I'm guessing they went out of business. Now I'll have to deal with my credit card to try and get my money back.
Review by Aif Keevey8 months ago
I place my order on February 16th , never get a confirmation email nothing, i try several times by email , by phone , nothing you just get an stupid automatic reply .Now the website is down !!!! I have no money or chair !
Review by Julianlstar9 months ago
Please, please DO NOT waste your time with this sham of a company!!!
I ordered 3 counter stools from them totalling almost $1,000. They were backordered 5 days from my date of purchase. After going back and forth on the phone and via chat with customer service, they continually lied to me about the shipping date, ended up shipping a MONTH after date of purchase. The stools were dispatched via Estes freight; Bar Stool Co. only shipped two of them, and I had to wait for the third to receive my final shipment. Estes passed them off to a local freight company who failed to deliver them on the scheduled date. Ended up driving to the freight company to pick them up and all three stools were broken and destroyed in the box. Two months of absolute nightmare. I had to do a chargeback on my credit card to receive a full refund.
Review by Lediye9 months ago
My question was answered about the item I was looking for so fast by chat, impressed.
Review by RunningMom9 months ago
I regret purchasing from this company. Use Overstock instead and if your product is not available, put your name on a waitlist. I still haven't received my order. The company does not answer the phone. The company does not answer emails. The company does not respond to online inquiries. The company does not provide an updated ship date if a new ship date is needed. I regret not doing my research before purchasing from here.
FILE A CLAIM with the Better Business Bureau, San Antonio Consumer Protection Agency and your credit card company ASAP.