I really do not recommend this bank. Their in branch customer service is horrible, wire fees are atrocious ($40), the online platform is misleading, and the credit card offering doesn't even compare to other banks. Please, stay away.
Review by MKatz Forbester6 months ago
Never use this bank ，I opened an account online this month last month. On April 30th, I deposited my check. On May 2nd, I found that the check showed hold. Their customer service told me that the check for the new account would take 10 working days to show money. In your account. I have not seen this situation in any bank account.
Review by Grammatikoula8 months ago
This is a bank that is not going to survive. In 2019 everything is still in paper form (the information on the many paper forms is later punched into a computer). Everybody knows their little part of the job, nobody knows a lot. It's like everyone is working for the system and nobody is working for the customer. Moving my entire business over to Chase. Had an excellent first meeting today - they seem to understand that computers are here to stay and that the customer wants service. So far so good.
Review by IestynDavies Borgelt1 year ago
I have been a long time customer of the Bank of the West in Omaha, Nebraska, however a recent bad mistake on their part makes me NOT trust this bank..I am recently retired and have been traveling to third world countries . I obtained from this bank a debit card with a small fixed amount ( I thought) and no overdraft so as to use in third world and limit my liability in case of loss or theft. I felt very confident using this card in isolated places because of the limited amount that I deposited for this card. After returning from Africa I learned that Bank of the West had tied my travel debit card accidently to my other accounts which contained considerable balances. I was told this was a mistake, however it did put my other accounts at risk for large amounts of money . I realize that the risk can be low but using banks and ATMS in third world remote countries can be risky. I was very up set and have made the decision to change my accounts to a different banking facility. I obtained this debit card for a specific reason for traveling and limit my liability. This bank failed to provide what was requested and jeopardized my other accounts. Seems to me a very unprofessional and mistake prone bank.... Changing... Dr Holcomb
Review by Jaunne Paranko2 years ago
I have found this bank and its employees to be reliable, honest, trustworthy, courteous, helpful, knowledgeable, consistent, prompt, and available. As a result, I have had since 1988 an active account at this bank beginning from its predecessors, First Security Bank preceded by First National Bank in Albuquerque, and have had no transaction ever resulting in an overdraft, with over 6,823 checks drawn on my account, and over $1.8 million in payments made from my account. I would recommend this bank to anyone engaged in a good business who wishes to do business with other honest and reliable persons.
Review by Ruelyz2 years ago
Bank of the West offers lousy savings rates just like all institutions these days. Their BancWest Investment Services division offers many opportunities as well as different CD options. TOTALLY AVOID or be very, very careful buying into any of their CD options which are risky and not guaranteed (as a standard CD would be) because you may have money locked into a losing CD venture for many years and NOT EARN 1 PENNY but will get your initial principal returned ... MINUS a fee for ending you investment with them and returning your money.
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