ATM Deposits need to be available immediately, with today's technology, BankFive is 10 years behind.
Review by Barkanyi1 month ago
It has been a pleasant experience. I feel I'm secure and protected
Review by Keschia1 month ago
Customer Service was excellent! The followed up with me to make sure everything was fine and the issue solved!
Review by Hermans1 month ago
The two individuals, both women, were extremely helpful as well as efficient in completing all that I required during my visit at BankFive.
To be honest both individuals exceeded my expectations and completely met all of my needs.
Thank both of them for their services,
Chet & Patty
Review by Illy Natrillo1 month ago
If your info gets taken, through anything that's not even directly your account, they don't Care. They won't reimburse you any Fees accrued by whoever got your info. If you lose your savings book the only option is close that account and open a new one. The online call centers can't help you with anything
Review by Snackface2 months ago
ALWAYS TREATED KINDLY AND PROMPTLY.
Review by Yashie2 months ago
Great service
Review by PrestigeCon Eights2 months ago
Smooth transaction. Friendly staff
Review by Klianthis Bulawan2 months ago
Lady said “that was confusing” Not sure what’s confusing about taking out cash and depositing to another account along with a check but then I guess this isn’t NASA so I shouldn’t expect so much. Hope my landlord got rent!
Review by Yanays2 months ago
Every time I've ever called in for anything including purchase limits, the staff I've spoken to has gone above and beyond to support. The most recent time the young man I spoke to was so thoughtful to suggest to increase that limit beyond what I was asking so I could have enough funds for the rest of the day. Something I hasn't thought of and would have caused massive issues. Thank you!
Review by Meliame2 months ago
All of my experiences with BankFive over the past twenty years or more, have always been positive! Very satisfied.
Review by VineCrafters Kongpila2 months ago
I like the online banking/app but what I definitely do not like is that I can’t see what card holds are pending on my account. I’ve had several other banks and just condensed everything to your bank and all other apps ,even one running on the same platform as yours, you can always see what is trying to come out. Unfortunately this makes me question what the purchase or charge was until it physically clears my account. Unless I’ve written it down in a ledger it makes it difficult to make sure there is enough in there If I tipped or the charge may be different. Please consider adding this feature to your online banking. I believe this will greatly help the customer take better control of their account.
Review by Apopka2 months ago
Always great customer service.
Review by Canisius2 months ago
Professional demeanor, call center agent resolved my issue expeditiously.
Review by Ismenda2 months ago
Quick service, did exactly what I ask in a very fast manner
Review by Ridberth2 months ago
Great job , very patient with me ty 👍
Chris
Review by Abims Fedkina2 months ago
The woman was very patient and told me what I needed to do to straighten things out. Thanks.
Review by Pravasibaba Nicolazzo2 months ago
Great service love banking with them , only complaint is the waiting period for new debit cards.
Review by Gallo2 months ago
Great service and friendly
Review by Leonietrustpilot2 months ago
The bank was easy to get to. The workers were extremely friendly. The transaction was very quick and simple. Love Bank Five and will recommend to all my friends.
Review by Luisabel2 months ago
Staff are always very helpful!
Review by Gianpaul Berrahail2 months ago
Excellent service!
Review by Talyllyn2 months ago
Great bank great online portal and customer service
Review by Omobhude Melluish2 months ago
The customer service is always good. I think there should be more training to assist customers who transfer an individual acct. to a trust acct. Either that, or individual trust accounts should be referred to a specialist.
