Absolutely HORRIBLE experience. Do not waste your money. There are many other nicer, better salons with staff and owners that actually appreciate their customers. I experienced the most unprofessional owner (Lindsey Norton) that I have ever encountered in a business. We had a bridal party and, unfortunately, were 30 minutes late due to a ride error. We realized that this wasn't ideal and apologized. When we arrived, the owner proceeded to berate and lecture the bride to the point of causing the bride to break down in tears. Instead of apologizing, the owner launched into her tirade a second time when the bride was explaining to her wedding planner why she was crying. As the wedding planner and maid of honor politely asked the owner to please stop with her lecture and to just perform the services she and her staff were being paid to perform, the owner got even more argumentative, arguing with multiple people at once who were simply asking her to act professional and do her job. To make matters worse, the owner of the salon allowed her very young, very unprofessional receptionist to argue and yell at the bride, the wedding planner, and the bridesmaids. The owner was so "flustered" that she didn't know if she could continue on with completing hair and makeup for the bride, claiming that she is an "artist" and that this type of disruption was overwhelming and frustrating to her. SHE WAS SO UPSET THAT SHE HAD TO TAKE A 15 MIN BREAK, leaving the bride crying in her chair with wet hair. REALLY??? You are a business owner claiming to be a professional who works on brides and bridal parties "all the time" yet get so unraveled by a 30 minute delay that you resort to yelling at and berating your PAYING CUSTOMERS to the point of tears? This place is an absolute joke and I feel sorry for the stylists working there. Time for some real professionals to step in and run this salon.
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Oakes Street Southwest 3