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Review by Stephanie Barbour1 year ago
I ordered a Nordic bench from Banak in July and was told that it would be delivered in early September. I received a notification that the bench was available for delivery on 4 September. They said they were having difficulty reaching the number I provided, and I told them (within an hour) that I had just resolved a phone issue. I also provided an alternative number. Yet no one called me to arrange delivery that day or the next or any of the ones that followed. I had paid Eur 40 (nearly 25% of the cost of the bench) for a scheduled delivery, meaning they would have to agree the delivery window with me. But in fact, I had to pursue Banak about delivery for two weeks. They kept telling me that their delivery partner would contact me, but at no point did they do so. Only when I left an angry voicemail at Banak did the store (not the delivery company) call me an offer me a delivery window - it was in the middle of my work day and did not suit me to be at home but given how late the item I was, I accepted to just end the matter. I finally received the item on 18 September, after the delivery company messed me around on the time. I feel I did not receive the delivery service as promised and requested a refund, which they refused stating that the item was delivered to the address. I remain confused as to why I bothered to pay a much higher delivery charge to get something conveniently when it caused me two weeks of hassle (after a very long wait for the item in the first place). The item itself is ok but there are two issues with it - there is visible glue on the exterior wood (sloppy construction) and the top of the bench just rests on the legs and is not secured in any way, which is not made clear in store or online. The assembly quality just does not seem great for such an expensive bench. The wood itself seems of good quality and the (separately sold) rattan cushion is very nice. However, I will not purchase from Banak again as the service was so dreadful.
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