How is it possible for a payment service to function so miserable?
Try maybe 100 times harder, poor innovators.
Review by ReviewBoard9 months ago
I've now just passed the 6 month(!) mark for a simple change in our client info with Bambora (which was an update of our VAT/CVR number). Why it has taken this long I don't know. I've been in contact with numerous employees, none of which have managed to settle the case in question. I have an email thread about 2 meters long of both the same questions repeated, new things asked at random, no-one on the Bambora end knowing what they were doing. I've spent many many hours jumping around trying to figure out how to make this simple thing happen - but for some unknown reason it's been impossible to do on the Bambora part. Bambora prides itself on the website of having great client service and that customer satisfaction is the cornerstone of their business - but I cannot in any way recommend Bambora to someone who gets fed up quickly with sloppy work and half-written emails.
As a ecomonic impact I've now twice had turnover held back for days because Bambora was not able to put it into my new account - even though they had already done so successfully previously, but then somehow forgot how to again. It's completely Kafka'n, and a true test of patience.
This case is STILL not solved, but I'm writing this review now instead of after the case so that if another 6 month pass before my issue is resolved, then at least people are warned.
>>>> Update: 21/12-18 (6 months and 15 days into a CVR number change): I've now been told that the same department that has previously not managed to settle this is currently having another look at it, and that they will get back to me at some point. Not very reassuring. I will post further updates as this progresses.
>>>> Update: 27/12-18 (6 months and 21 days into a CVR number change): I've now received another question, which Bambora could have asked 6 months ago. I don't know if there are more questions coming, so I decided to call customer service so they could confirm this was the final question, or if they could pool the questions together rather than ask 1 at a time which is what they've done so far. No luck after about an hour on the phone on hold.
>>>> Update: 03/01-19 (6 months and 26 days into a CVR number change): I've now, prior to getting any kind of reminder or letter of a claim, gotten an email from a 3rd party collector, which on behalf of ePay/Bambora has a claim that they want me to pay. I have zero unpaid invoices and I have no quarrel with Bambora as such, other than the change of the CVR/VAT number with is coming up on its 7th month for fumbling around on their part. This is absolutely absurd.
>>>> Update: 04/01-19 (6 months and 27 days into a CVR number change): The Bambora legal team did not accept that we do not ship to, but still have products visible in certain countries on the webshop, and they demand a cumbersome and costly webshop back-end solution which geo-segments all incoming purchases on the webshop and then filters them for which product people buy. We do that my hand currently - we're a small shop. So, I've simply just taken those products of the webshop. I guess a cut into our shops product-offerings is a cheap price to pay to be on this never-ending journey.
>>>> Update: 10/01-19 (7 months and 3 days into a CVR number change): This may be my final entry into this journal. The path I have trodden has be a treacherous one with many pitfalls and unforseen obstacles that no man can prepare for. More than once have I doubted that I would complete this journey, not knowing whether it was unfunny candid camera or if it was Kafka himself writing the email replies. Staying strong in the face of idiotic corporate companies with employees that don't care or don't have the skills to solve even the simplest of tasks is not easy, but stay strong out there, whomever you are that decides to engage with this company. Good luck, and godspeed.
P.S. I need them to change a phonenumber now...so I might be back.
>>>> Update: 16/01-19 (7 months and 10 days into a CVR number change): Hello Ida - yes, thanks for changing the phone number. That took 7 months and 2 days less than it took to change the CVR number. And thank you for the apology, it warms my heart to get a reply like that just when I thought our relationship was in ruins. I know what an effort it must take to write that, and I completely agree that you writing that reply to me balances out the countless hours I have spent on the phone and replying to mails with half of your staff. Oh wait, no it doesn't. It doesn't count for anything. I stand by my review - 1 star, as zero stars is not an option. I will be awaiting your reply.
>>>> Update: 16/01-19 (7 months and 10 days into a CVR number change): Dear Ida. Feel free to write an email. I'm not feeling the luv between us enough to skip straight to a phone conversation.
Review by Eilatra1 year ago
The worst company ever! Hustlers! They try to hustle you when you wanna leave, they have no respect to costumers!
Review by Nikoli Borsow1 year ago
Company of hypocrites.
if they do not like you and do not want to work with you, you will never be told about it openly. They just ignore you...
Review by Yovandra Expected2 years ago
Always bad Support !
Its not first time i have experienced the support from bambora. They always worst to core.I have been trying to get some answer for the last 15 days and they ask stupid questions just to push the ball back to me !
Sales department : very good and they adjust based on requirement.Its a good place if u buy and use with out their service.if u need anything from them like problem or get it fix then u are in hell.
Hope they improve !
Review by Janjua Derrow2 years ago
God service, fantastisk at man kan samle alt ved en leverandør.
Bambora Danmark A/S is rated 2.0 based on
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